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Updated: June 2005

The Information Technology Department will continue to:


  • Attract, develop and retain Information Technology staff that are able to implement the City's IT Strategic Plan.

  • Acquire hardware and software that rank among the leaders in the industry, as balanced by their compatibility with the City's infrastructure, and by the resources needed for support.

  • Define hardware, software and information security standards for the City of Madison.

  • Stay current with the operating systems and application software that we use, as balanced by their compatibility with the City's infrastructure, and by the resources needed to stay current.

  • Implement application software which meets our customers' needs, as balanced by their compatibility with the City's infrastructure, and by the resources needed for support.

  • Promote enterprise-wide applications and the sharing of data between all agencies.

  • Improve end-to-end application performance, reliability, availability and data integrity as balanced by the resources needed for support.

  • Work with the other agencies to develop and maintain a long-term coordinated telecommunications plan to improve bandwidth and reduce costs.

  • Review the IT organizational structure in order to provide support to customers in the most responsive manner.

  • Place a high priority on training in order to make better use of technology and improve customer service.

  • Place a high priority on securing and protecting the City's information systems. Maintain contingency planning for the City's information systems.

  • Continuously improve communications with our customers in order to form business partnerships.

  • Align Information Technology' goals with the City's business strategy.

  • Continuously improve communications within Information Technology in order to support our mission.

  • Choose new technologies that may provide solutions to our customer's needs, and share such information with our customers.

  • Expand electronic government and provide new services.

  • Participate in projects with other units of government that are mutually beneficial.

Note: These direction statements are equally important and in no particular order.