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Metro Transit and the City of Madison Transit and Parking Commission (TPC) have been discussing proposed changes to paratransit service.

At a meeting held on Wednesday, January 10, Metro staff proposed:

  • Delaying the paratransit fare increase until 2019
  • Delaying the implementation of curb-to-curb service only until 2019
  • Moving forward with the elimination of convenience tickets in June (2018)
  • Moving forward with the elimination of “leave attended” service in June (2018)


Commissioners discussed this updated proposal and decided to delay the decision on all of these points until later in the Spring.

Commissioners committed to making a decision on this proposal by their May meeting.

The next Transit and Parking Commission meeting will be held on Wednesday, February 14 at 5:00 p.m. in the City Council Chambers, 210 Martin Luther King, Jr. Blvd. Room 201, City-County Building.

Give Feedback


In 2018, Metro Transit is expecting the loss of $3.9 million in federal funding normally passed through by Dane County to help fund paratransit services.

For the last 20 years, Metro has used this funding to provide a human services level of paratransit transportation that is above and beyond what is required by the Americans with Disabilities Act (ADA).

With this funding no longer available, Metro will need to adjust its services to a level closer to what is required by the ADA.

Metro staff have been working on this issue for several years and are very aware of the challenges involved with this proposal and the individuals they affect.

Policymakers, paratransit advisors, and staff have put their best efforts forward to find solutions to this funding reduction.

This proposal reflects what has been determined to be the best options available to address this complicated and sensitive issue.

proposed changes

Proposed Paratransit changes include:

  • Fares for all paratransit rides increase to $4.00 per trip.
    (Companions also required to pay $4.00 fare. Personal Care Attendants continue to ride for free.)

  • Cash fares only. Elimination of paratransit convenience tickets. (Except for agency contracted rides.)

  • Transition to “curb-to-curb” service only. “Door-to-door” service becomes available only as necessary due to a disability. Each rider will be evaluated to make this determination.

  • Elimination of “leave attended” ride options.

proposed timeline

If approved, these proposed changes will be gradually rolled out in 2018 according to the following timeline:

Fare increase to $4.00 Thursday, February 1, 2018
Cash fare/agency ticket only Sunday, June 3, 2018
Elimination of “leave attended” service Sunday, June 3, 2018
Service becomes primarily “curb-to-curb” Sunday, October 7, 2018

give feedback

Interested persons are encouraged to attend the public hearing to give feedback.

Consideration will be given to views and comments expressed at the public hearing as well as to all verbal and written comments received.

Give Feedback

  • Call: (608) 266-4466

Written comments can also be mailed to:

Metro Transit Public Hearing Comments
1245 E. Washington Ave., Suite 201
Madison WI 53703


The Madison Central Library is accessible to people who use mobility aids and is equipped with assistive listening devices.

If you need an interpreter, translator, materials in alternate formats or other accommodations to access this service, activity or program, please contact Metro Transit at (608) 266-4904 at least three business days prior to the meeting.

more information

For more information, see a list of Frequently Asked Questions available here.

If you’d like a Metro staff person to visit your organization to explain these proposals in greater detail, call (608) 266-4466 or email

Metro Transit: (608) 266-4466; E-mail: