City of
Madison

LIMITED ENGLISH PROFICIENCY (LEP) PLAN AND
EQUAL ACCESS SERVICES AND EQUIPMENT
The City of Madison is committed to providing equal opportunity and equal access to all City programs and services in order to ensure full compliance with all civil rights laws. Language and cultural barriers can make it difficult for people with limited English skills to take advantage of City of Madison services and resources. Many times City staff may not know how to contact them, speak their language, or understand how to reduce barriers to their participation. These guidelines further the City's commitment to broadening access to City services for our increasingly diverse residents, including those for which English is not their first language.

EQUAL ACCESS SERVICES

  • Responding to Limited English Proficiency
  • Translator and Interpreter Services
    • Document translated into a foreign language
      • If you need a document translated into a foreign language, send document to: Kate McCarthy. Include the following information:
        1. Language needed
        2. Date document is needed
        3. Small description of what the document is for
      • If you need a document formatted into Braille or another Alternate Format (large print, Braille, electronic format for screen readers) please contact: Document Services

    • Interpreter services at a meeting or event
      • If you need a foreign language interpreter for a City event or meeting, contact: Kate McCarthy or 266-4721. Please make requests no later than 2 weeks in advance. Include the following information:
        1. Date and time of event/meeting
        2. Language needed
        3. Expected number of people
        4. Exact address where event/meeting will take place
        5. Contact name and cell phone number
        6. Small description of meeting
      • If you need an ASL Interpreter for a City event or meeting, contact: Jason Glozier or 266-6511. Please make requests no later than 2 weeks in advance. Include the following information:
        1. Type of Interpreter needed (On-Site/Remote/specialized)
        2. Date, Time and length of event/meeting
        3. Expected number of people (If need is individual the name of deaf individual)
        4. Exact address where event/meeting will take place
        5. Contact name and cell phone number
        6. Small description of meeting

EQUAL ACCESS EQUIPMENT