Requesting Additional Software

Only authorized contacts may request software from the HelpDesk. Once the HelpDesk receives authorization, staff will either set up a time to install the software and train employees or will set up the software to be available when you next login.

Software & Description Contact
Land and Asset Management System (Accela)
Enterprise Land and Asset Management System.
Sharon Kauffeld
skauffeld@cityofmadison.com
ArcGIS
Provides City map and date information.
Aaron Cohen
acohen@cityofmadison.com
Email
Outlook Web Access.
HelpDesk
helpdesk@cityofmadison.com
Email Lists
City's enterprise-wide email messaging system.
Web Team
webadmin@cityofmadison.com
Event Reservation System (IS events)
Event system to setup trainings, volunteer shifts or events with a sign-up feature.
Web Team
webadmin@cityofmadison.com
FTP
Unsecured large file-sharing.
HelpDesk
helpdesk@cityofmadison.com
Enterprise Document Management (KnowledgeLake)
Helping departments easily manage their paper and electronic documents and forms, and document retrieval.
Web Team
webadmin@cityofmadison.com
Workforce Schedules and Rosters (Kronos TeleStaff)
Build workforce schedules and rosters for Police and Public Work agencies.
Sharon Kauffeld
skauffeld@cityofmadison.com
Legislative Tracking System (Legistar)
Organizes and tracks legislative files.
Web Team
webadmin@cityofmadison.com
Committee, Boards and Commission management (MyCommittee)
Management system for committees, boards & commissions.
Dave Faust
dfaust@cityofmadison.com
Video Conferencing (Polycom)
Video conferencing tool.
Chris Lueder
clueder@cityofmadison.com
Reporting Tools (Crystal Reports and SRRS)
Designs and generates reports from a wide range of data sources.
Sharon Kauffeld
skauffeld@cityofmadison.com
Sharepoint
Internal document management and storage system.
Web Team
webadmin@cityofmadison.com
Surveys (Survey Monkey)
Online survey tool.
Web Team
webadmin@cityofmadison.com
VPN
Remote access to City Networks.
HelpDesk
helpdesk@cityofmadison.com
Free Wi-Fi locations HelpDesk
helpdesk@cityofmadison.com
Need Help? Contact us if you're having trouble finding a resource on the new EmployeeNet.