A.C.E. It! How to Solve Tough Workplace Problems
Presented by MATC

Most people will agree that they spend too much time trying to solve problems that arise during the workday. Although we can't ignore these problems, we can learn how to handle them quickly and effectively when they surface. ACE IT! Is a program that will help employees learn how to address and resolve stressful workplace problems by following the three easy steps of the A.C.E. Model. This model can be used manager to employee, coworker, to coworker, or even on your own, if necessary.

Recommended for: All Employees

Key Learning Points:

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, February 22 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25

Alcohol and Drug Testing Training Program
Presented by the Internal Instructional Team of OD&T

The Alcohol and Drug Testing Training Program covers the specifics of APM 2-23, Drugs, Controlled Substance, Alcohol and Drug Testing Policy. This APM was developed to bring the City into compliance with mandated, federal regulations. All CDL holders and supervisors are required to take this program. The program utilized videos, question and answer segments and other materials to highlight the parameters of the policy. The supervisor session is longer due to a federal requirement for supervisors to receive additional information on the effects of drug and alcohol abuse on personal health, life and work.

Recommended for: All Non-Supervisory Employees


Awareness and Prevention of Hate Crimes
Presented by EOD Staff

Each of us carries certain biases with us. These biases will often influence how we interact with other people. For some people, these biases rise to the level of “hate” and have a great influence on their actions. “Hate” can tear a community apart. “Hate Crimes” are serious crimes that touch not only the victim(s) of the specific crime but everyone in a community.

Course Objectives:

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, April 4 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25

Bad Apples™ - How to Deal with Difficult Attitudes
Presented by MATC

Let's start with the bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples is for you! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace.


Like the saying "One bad apple spoils the whole bunch," one person with a bad attitude can have a negative impact on the entire team or company! Bad Apples is a learning experience to help people understand how attitudes impact relationships and provides a process for overcoming attitudes that may be stifling their individual and team performance. Bad Apples can help the bad apples shine!

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, April 11 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25
Thursday, September 26 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25

Basics of Customer Service
Presented by Organizational Development and Training Staff

Do you know what your customers really want from you? Do you know how to give it to them? What are your responsibilities to your customers? What role do you play in improving the service provided to your customers? How do customers evaluate the quality of services? These are some of the questions we will be addressing during the workshop. We will be utilizing role plays, videos, and hands-on exercises to identify the crucial role you play in providing superior customer service. 

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, June 6 Room 300, MMB 8:30 a.m. 12:00 p.m. 6 25

Benchmarking
Presented by Organizational, Development & Training Staff

How does your service stack up against other service providers? Don't know or not sure? This hands-on workshop will walk you step-by-step through the benchmarking process. At the conclusion of the workshop, you will be in position to executive a benchmarking plan that will put you on the road to answering:

With the information gathered from benchmarking, you will create the impetus for continuous improvement.

Recommended for: All Employees


Business Writing Part I and II
Presented by the Internal Training Staff of OD&T

(This is a two-part workshop and it is highly suggested that you take both sessions, Part I and Part II, when signing up for this class) 

Clear and Concise Writing at the Workplace (Part I) 

This seminar is designed to help business writers improve their writing by: 

Writing Correctly 

Writing Concisely 

Writing Clearly 

Business Writing at the Workplace (Part II) 

This seminar is designed to help business writers improve their writing by:

Writing Clearly 

Writing Completely

Writing Correctly 

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.

Wednesdays,
February 6 and 13

Room 300, MMB 8:00 a.m. 12:00 p.m. 5 15

Civil Rights and Diversity Training
Presented by Department of Civil Rights

The Civil Rights and Diversity training program looks at the issues of diversity and cultural competence. Along with discussions on these topics, the City's Equal Opportunities Ordinance will be reviewed with participants so that they can actively contribute to improving Madison's Quality of Life for all citizens.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, June 27 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 15

Communicating and Working Effectively with Customers
Presented by MATC

This class will help participants learn to: 

Participants will also learn about the positive nature of conflict. They will take a conflict management style survey to learn more about their own management style.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, July 25 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 20

Contracts Refresher - Top 10 Tips for Successful Contracting
Presented by OCA, Purchasing, DCR

Target Audience: contract administrators, project managers, department heads, people involved in large projects, people responsible for tracking and routing contracts (beyond the daily P-card purchases). Focus will be on contracts for purchase of services and goods.

Topics include:


Coping with Personal and Professional Changes
Presented by Tresa F. Martinez, Program Coordinator, Employee Assistance and Critical Incident Stress Management

We are faced with changes and uncertainty in both our work and our personal lives. This course has been designed to address the challenging nature of how this impacts our lives. The following topics will be discussed:

The workshop concludes with a beautiful and empowering video entitled "Celebrate What's Right With the World."

Recommended for: All Employees


Cornmeal and Buckwheat Pancakes on the Griddle
Presented by Internal Instructional Team of OD&T

Before you can manage or improve a process, whether it's making pancakes or plowing snow, you need to document how it works. Without a map, it's difficult to know how the pieces of the process fit together or interact.


This two-part workshop will help you understand the why, what, and how of process mapping. We'll use a hands-on approach where you will be able to practice using different flow charts as a prerequisite for documentation, problem solving, or setting performance standards.


We have designed the workshop in two half-day sessions so you can learn the tools, take them back to your workplace, use them, and come back together to improve your skills.


Recommended for: All Employees (particularly useful to employees responsible for keeping track of processes and procedures in your agency).


Attendees are required to attend both Part I and II of these sessions.


Decision Making Case Studies

Through the use of case studies and videos we will examine the process of decision-making. We'll use actual cases from the public sector where decisions were made that had long lasting ramifications on the communities involved. Come prepared to learn, view and discuss the essence of effective decision-making.

Recommended for: All Employees


Don't Bully Me; I Had Enough of that on the Playground
"Fostering Respectful Work Environments"
Presented by Tresa F. Martinez, Program Coordinator, Employee Assistance and Critical Incident Stress Management

Disrespectful behavior is a growing problem in the workplace. The way that we treat the people that we work with reflects our previous life experience, our personal and our organizational values. Disrespectful behavior may contribute to an atmosphere of mistrust and workplace violence. Our goal is to assist employees in recognizing this problem and to teach skills for dealing with conflict and difficult situations before they escalate. A working environment built on trust and a feeling of security helps everyone do his or her best work.

Course objectives:

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, May 23 Room 300, MMB 9:00 a.m. 12:00 p.m. 8 25

Effective Facilitation and Meeting Management
Presented by the Internal Training Staff of OD&T

This course on meeting skills focuses on how to plan and run effective meetings. The emphasis of the course is on reducing the number and frequency of non-value added meetings and making those meetings that are necessary tighter and more productive. The course addresses how leadership style interacts with meeting effectiveness.

Participants will learn how to:

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, May 22 Room 300, MMB 8:30 a.m. 12:00 p.m. 6 25

Everybody Wins: How to Turn Conflict into Collaboration
Presented by MATC

We all struggle with conflict in one form or another every day. This straightforward "how-to" program helps employees recognize and effectively deal with the three most common conflict situations in the workplace.

Key Learning Points:

About the Program:

This program emphasizes that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication.


Everybody Wins will help your employees learn how to recognize three of the most common conflict situations in the workplace: Peer-to-Peer, Work-Team, and Manager-to-Employee. Each example depicts subtle situations and provides positive behavior modeling.


Bottom-line, employees will know a clear, easy-to-use approach that will help employees think things through to arrive at the most appropriate choice of action to take. Ultimately, this will help increase the productivity of your organization.

This Program Teaches Three Easy Steps to Resolve Conflict:

The Program Covers these Situations:

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Tuesday, August 20 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25

Fearless Facilitation - How to Lead Effective Meetings
Presented by MATC

When conducted effectively, meetings are powerful drivers of corporate success. When conducted ineffectively, meetings drain the energy of associates, fail to capitalize on rich diversity and talents, and squander the time and high cost of bringing associates together to address organizational issues.

The purpose of the Workshop is to enhance your knowledge and to lead effective meetings. When you have completed this Workshop, you will be able to:

You will experience…

Recommended for: All Employees


Fundamentals of Speaking

(This workshop has two parts. You are required to attend both half-day sessions.)

One of the most common speaking functions for businesspeople is the presentation of ideas in an oral report. Such a presentation is most frequently made informally to a manager or small group of colleagues. And most people can muddle their way through the daily oral reports delivered in informal conversations, small group discussions, and meetings. However, for every employee who wants to advance in his/her career, the ability to speak well is a must. The higher one is promoted, the more he/she will have to be able to express ideas clearly in speaking and writing.

This seminar is designed to help business people become better speakers by:

Recommended for: All Employees


Generations: Working Together
Presented by MATC Instructor

The desire to be treated with respect is something we all have in common, especially in the workplace. The M.E.E.T. approach (Make time to discuss; Explore differences; Encourage respect; Take personal responsibility) conteracts shame, blame and sterotyping that create toxic environments and undermine productivity. Through M.E.E.T., employees learn to recognize, respond to and resolve situations arising from generational differences.

Recommended for: All Employees


Getting to Know the System (Who, What, Where and How of the City)
Coordinated by Kay Bentley, Finance Department, Workshop To Be Presented by Representatives from Various Departments

If you ever wondered how you purchase something, or submit a request to City Council, this course is for you. The purpose of the course is to give you a basic understanding of the common key systems and processes critical to getting things done within the City structure. In addition, you will learn who you can talk with to help you move things along in the system.


Topics for discussion include: responsibilities of support agencies, purchasing processes, appropriate use of technology, Common Council proceedings and rules for submission of Council items, agency locations and contacts, personnel/payroll information, as well as general reference information which would be of interest and would assist employees in the performance of their job duties.


Recommended for: All Employees (new or experienced, who want to learn, or brush up on the key processes of our City Government)


Glad I Could Help: Real Customer Service Situations for Discussion
Presented by MATC

"Glad I Could Help" illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a "glad I could help" attitude, customers will feel positive about the employee, the organization, and the way they have been treated - ultimately creating long-term customer loyalty.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, July 11 Room 300, MMB 8:30 a.m. 12:00 p.m. 6 25

Handling Anger Before It Handles You
Presented by Darald Hanusa, Ph.D., Midwest Center for Human Service

Anger is an emotion that we all have. It is a normal human feeling. However, there is much confusion and misunderstanding about anger. Anger is an emotional response that tells us that we are dissatisfied with something in our life. It is neither good nor bad except in cases where it is experienced too frequently; too intensely; lasts too long; and is expressed in ways that are harmful. Learning skills to deal more appropriately with anger can minimize negative consequences and help make anger an ally.


This important workshop will provide you with ideas that are key in learning more about your anger and ways you can deal with it.

In this workshop participants will:

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Tuesday, November 12 Room 300, MMB 8:30 a.m. 4:00 p.m. 10 30

Handling Grievances
Presented by Michael Deiters, Labor Relations, Human Resources Department

The process of handling grievances, and more importantly, preventing grievances from occurring, requires both knowledge and practical skills. This course is specifically aimed at those persons who wish to learn or refresh their knowledge and skills in this area with an emphasis on understanding the procedures and the appropriate process for effective intervention.

Recommended for: Supervisors, Managers, Leadworkers, Union Leaders


Heartsaver AED and First Aid
(Check CPR Resources)

Day 1: The Heartsaver AED course teaches the basic techniques of adult CPR and how to use an Automated External Defibrillator. Students also learn about using barrier devices in CPR and giving first aid for choking. The course teaches how to recognize the signs of four major emergencies: heart attack, stroke, cardiac arrest and foreign-body airway obstruction.


Day 2: The Heartsaver First Aid course teaches rescuers to effectively recognize and treat adult emergencies in the critical first minutes until emergency medical services personnel arrive. Sign and symptom recognition of some common medical, traumatic and environmental emergencies will be covered. The course also provides a complete health and safety training solution for first aid.

This is a two-part class and both classes must be attended.


How to Communicate and Listen Effectively
Presented by Organizational Development and Training Staff

In this workshop, you will learn how to be aware of your biases and how they may interfere with the ability to listen. You will learn to concentrate on what is being said rather than what is being expressed. You will also learn to listen for feelings behind the facts when someone is speaking, the intent as well as the content. Participants will learn how to prevent misunderstanding by clarifying what others say, demonstrate to others that they hear what is being said and ask permission to respond to what they have heard.

Topics covered in this course are:

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, March 27 Room 300, MMB 8:30 a.m. 12:00 p.m. 6 25

How to Conduct the Employee Misconduct Investigation Interview
Presented by City Attorney’s Office

Investigative interview skills are essential tools to the employee misconduct investigation process. This workshop is intended to provide managers and supervisors with the knowledge base needed to conduct investigations with a focus on the investigative interview.


Overall employee misconduct investigative procedures will be introduced, including effective interview skills and techniques. Participants will learn what types of questions to ask and how to ask them. Ideas will be offered about the best approach to use with victims, alleged perpetrators and witnesses as well as giving guidance to determine when an investigation is complete and how to assess contradictory information.

Recommended for (but not limited to): Supervisors, Managers, Leadworkers, Union Leaders


How to Give and Receive Constructive Feedback
Presented by the Internal Training Staff of OD&T

This class will cover what is criticism, how you respond to criticism and methods to provide constructive feedback. It will also explain communication styles and how best to approach each style.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, February 21 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 20

How to Handle Difficult and Unruly People
Presented by the Internal Training Staff of OD&T

If you've been in the workforce for more than a week, chances are you've had at least one experience with a problem employee, difficult co-worker or an unruly customer. Problem people are part of many organizations, and that's why it's so important that people - especially supervisors - master skills for resolution.


Whether the inappropriate behavior is perpetual lying, manipulating, discouraging others, being a tough guy, criticizing others, or resisting authority, it's best to address the problem early on. If you wait too long in hopes that the behavior will go away, you not only allow the issue to get worse, you also detract from the productivity of everyone involved: you, the problem employee, and their co-workers.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, March 21 Room 300, MMB 8:30 a.m. 12:00 p.m. 6 25

How to Prepare and Conduct a Job Interview: The Manager
Presented by the Human Resources Department

One of the most challenging things a Manager will do is to hire a new employee. Get it right - listen to some tips - hire the employee who best meets the needs of the job.

Recommended for: All Supervisors and Managers


How to Succeed in the Interview Process: The Applicant
Presented by the Human Resources Department

Applying for a promotion? Hate the thought of going for an interview? Get some insight into preparing for your interview and making it a positive experience.

Recommended for: All Employees applying for another position


How to Write a Position Description
Presented by Michael Lipski, Personnel Services Mgr., Human Resources Department

This training is for supervisors and managers interested in creating or updating position descriptions. The parts of the position description will be discussed in detail and participants will have the opportunity to create a PD based on a training scenario. All supervisors and managers who intend to hold employees accountable for performing assigned duties and responsibilities should attend.

Recommended for: All Supervisor and Managers

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, January 16 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25

Improve Your Productivity While Having Fun at Work: The FISH!™ Philosophy
Presented by MATC Instructor

This workshop will help you take a fresh approach to improving personal motiviation and positively impacting workplace morale. This program uses the FISH!™ philosophy developed in Seattle at the Pike Place Market to bring new energy, fun and productivity to your workplace.

The workshop introduces the FISH!™ philosophy in a fun, interactive way that helps employees learn how it's possible to delight your internal and external customers, have fun, and positively impact productivity through improved motivation and morale. The program also focuses on how to implement the FISH!™ philosophy in the workplace. We'll facilitate a guided conversation that will lead participants to the essential elements and actions that will help stimulate a wholehearted commitment to work!

You will learn how to apply the following four principles of FISH!™ in your workplace:

Recommended for: All Employees


Just be F.A.I.R.: A Practical Approach to Diversity in the Workplace
Presented by MATC

Just Be F.A.I.R. is a complete diversity awareness program designed to help employees understand what diversity really is and when it matters most in the workplace.

This program introduces the F.A.I.R. Approach as a practical way to improve an organization’s cultural competency. This approach can be used as a tool to build more positive, productive relationships at work that will help employees make better decisions that impact the overall productivity of the organization.

Key Learning Points:

The F.A.I.R. Approach

F - Feedback
A - Assistance
I - Inclusion
R - Respect

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, December 11 Room 300, MMB 8:30 a.m. 12:00 p.m. 7 25

Keeping Cool with Hot Customers
Presented by Organizational Development and Training Staff

Do you ever face customers who have demands you can not meet? Do you ever feel that a situation with a customer is out of control? Do you find it difficult to maintain your cool when dealing with an unruly or obnoxious person?

Do you want to learn a few strategies that put you back in control of those difficult situations? If so, you should consider attending this course. It will be interactive and focus on situations that you face in your daily work.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, October 17 Room 300, MMB 8:30 a.m. 12:00 p.m. 8 15

Lean Times, Lean Government
Presented by the Internal Training Staff of OD&T

Government agencies, at all levels, are becoming more efficient by adopting "Lean" practices. Economic and political realities, as well as a focus on the actual needs of citizens and customers, have brought about some significant improvements in productivity and citizen satisfaction. In this workshop, we will look at the various strategies and methods government agencies (of all sizes) have adopted in order, not just to survive, but thrive in these challenging times.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, April 10 Room 300, MMB 8:30 a.m. 12:00 p.m.    

Labor Relations: The Union Contract and You
Presented by Michael Deiters and Erin Stenson, Labor Relations, Human Resources Department

A basic knowledge of labor relations policies and practices is essential to understanding how the City operates in a highly unionized environment. This course is survey in nature and will emphasize union and management roles, supervisor responsibilities, the role of union representatives, basic concepts of grievance administration, and reasons why unions and other employee organizations help the City accomplish its mission.

Recommended for: All Employees


Learn About Purchase Orders and Contracts
Presented by Purchasing and City Attorney’s Office

City Purchasing and the Attorney’s Office offers training to new or current City employees who want to become more familiar with current purchasing procedures and contracts. This training covers the use of Limited Purchase Orders (LPO’s), Purchasing Card, the timetable for purchase orders and remittance attached orders, unauthorized purchases, confirming orders, petty cash, sales tax, surplus property and inventory.

Recommended for: All Employees


Learn the Basics of the Computer
Presented by PJ White, Organizational Development and Training Staff

Attend this class if you want to learn the basics of your computer such as Internet Explorer and how to connect to the internet and surf the web. Learn the basics of Outlook such as sending emails, receiving emails, saving into folders and using your calendar. Learn the basics of Word on how to type a simple document and save it to a file, how to make a table or chart, inserting objects into the document, bolding, colors, fonts, etc. The class is a 3-1/2 to 4 hour class with no cost to City employees. Classes are held at the Village on the Park at the City Computer Training Center, 2300 S. Park St. on the lower level. Class is instructed by PJ White, Organizational Development and Training for the City of Madison. To register email pwhite@cityofmadison.com or call (608) 266-4281.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursdays, March 28, July 25 and December 12 Village on the Park, City Computer Training Center, 2300 S. Park St. 2:00 p.m. 6:00 p.m. 4. 15

Learn to Type
Presented by PJ White, Organizational Development and Training Staff

Do you type slower than you would like to? Do you type with two fingers? Do you not know how to type and want to learn? Are you trying to increase your proficiency and speed so you can try for that promotion? Do you want to learn how to type with both hands and not look at your fingers? If your answer is “yes” to any of the above, then you need to sign up for these classes. Each class is 3 to 3-1/2 hours long and two sessions. You must attend both sessions if you sign up. Classes are held at the Village on the Park at the City Computer Training Center, 2300 S. Park St. on the lower Level. There is no charge for City employees to attend this class. Class is instructed by PJ White, Organizational Development and Training for the City of Madison. To register email pwhite@cityofmadison.com or call (608) 266-4281.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursdays, May 23 and May 30 Village on the Park, City Computer Training Center, 2300 S. Park St. 2:30 p.m. 6:00 p.m.    
Thursdays, August 22 and 29 Village on the Park, City Computer Training Center, 2300 S. Park St. 2:30 p.m. 6:00 p.m.    

Low-Cost, Effective Brochures and Newsletters
Presented by Al Guyant, President of Guyant & Associates, LLC and Author

You don't have to spend huge amounts of money to produce effective brochures or newsletters. But your brochures and newsletters must catch the eye of target audiences and then stimulate them to take the action you seek. Learn how to plan and produce simple yet effective brochures or newsletters that inform, educate and stimulate your audiences to action. Find out about the right use of subheads and graphics and help you while the wrong use will hurt you. Each participant will be invited to send the instructor a draft brochure or newsletter for review free of charge after the workshop.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, May 1 Room 300, MMB 9:00 a.m. 4:00 p.m. 6 25

Liability Issues for Supervisors
Presented by City Attorney’s Office

This new workshop will cover common concerns related to City liability, liability of supervisors and City employees for negligent and intentional acts, and liabilities created by statute. It will also outline protections provided City employees by statutory provisions and the City’s insurance program.

Recommended for: City Supervisors, Managers, Leadworkers, Union Leaders


Managing and Leading During Changing and Uncertain Times (1/2 day training)
Presented by Tresa F. Martinez, Program Coordinator, Employee Assistance and Critical Incident Stress Management

This course has been designed to provide managers, supervisors and union stewards with tools and information that will enhance leadership during times of organizational change and uncertainty. The following topics will be discussed:

The workshop concludes with an appreciative inquiry based video "Celebrate What's Right With the World."

Recommended for: City Supervisors, Managers, Leadworkers, Union Leaders


Managing Projects  
Presented by the Internal Training Staff of OD&T

You’ve been given a project from your supervisor that has to be done within a short period of time. Where do you start? How do you pull it all together? What are your responsibilities as a project manager? How will you get this project done but the short deadline given to you?


This course focuses on the tools needed for evaluating how you manage your time on projects, improving the use of available hours, meeting those deadlines and identifying time wasters. The training should improve managerial efficiency and effectiveness.

The following will be covered:

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, April 25 Room 300, MMB 8:30 a.m. 12:00 p.m. 8 15

M.E.E.T. on Common Ground: Speaking Up for Respect in the Workplace
Presented by MATC

Key Learning Points:

The M.E.E.T. Model:

Program Helps Organization:

About the Program:

Realistic. Timely. On-target. Balanced. These words describe M.E.E.T. on Common Ground. This training program will provide your employees with the tools they need to recognize, respond to, and resolve difficult interactions that can stem from individual and cultural differences. Unfortunately, these kinds of situations can lead to strained relationships - even hostile environments, complaints, and lawsuits.


In each of six realistic and timely vignettes, this program presents an easy-to-grasp, four-step process that is appropriate for all employees. This program approaches sensitive issues without shame, blame, or negative stereotyping and will show your employees where respect for differences meets common sense. Put into practice, this program can help improve the communication and relationships in your workplace.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, November 14 Room 300, MMB 8:30 a.m.  12:00 p.m. 8 25

Motivational Tools and Techniques
Presented by the Internal Instructional Team of OD&T

Participants will learn to recognize that people don’t work in the same ways and are not motivated by the same things, and therefore, individualize the ways in which people on the job are rewarded.


You will learn how to motivate employees in each of the following areas: self-determination/responsibility, security/safety, belonging/affiliation, achievement/competence, recognition/identity, pleasure/enjoyment, purpose/meaning, growth/self-actualization.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, November 20 Room 300, MMB 8:30 a.m.  12:00 p.m. 7 25

Nuts & Bolts” of Retirement Planning (3 - Two-Hour Workshops)

This retirement planning series provides basic information on the following:

Recommended for: Session 1 is recommended for those not ready yet for retirement and all 3 sessions are for those who think it may be just around the corner

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursdays
January 17 and 24
Streets East, 4602 Sycamore St. 8:30 a.m. 10:30 a.m. 10 35
Wednesday, January 30 Held at Social Security Office on Odana Rd. 3:00 p.m. 5:00 p.m. 10 35
Tuesdays
June 11 and 18
Senior Center, 330 W. Mifflin St. 1:00 p.m. 3:00 p.m. 10 35
Wednesday, June 26 Held at Social Security Office on Odana Rd. 3:00 p.m. 5:00 p.m. 10 35

Open Meetings, Public Records & Ethics Laws
Presented by City Attorney’s Office

This course offers a detailed review of rules and cases in each of the three areas.

Each segment will be for one hour and will be done in the order listed in the title.

Recommended for: All Employees, especially those who staff boards, commissions or committees.

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, January 30 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25
Tuesday, February 5 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25
Thursday, February 14 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25
Thursday, March 7 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25

Ordinance Enforcement
Presented by City Attorney’s Office

The City’s policy is: “educate first, enforce when necessary.” This two-hour course offers an overview of ordinance enforcement responsibilities and options. It covers alternatives to prosecution, citations and complaints.

It is aimed at City workers who seek cooperation and compliance from citizens who have received orders from City employees. Sample issues to be addressed: Do you have authority to issue a citation? Is there an alternative? What’s actually involved in issuing a citation? What if the person given the citation won’t cooperate? Are there ways to deal with a citizen or company?


Peer Today, Boss Tomorrow
Presented by MATC

This class is designed to help participants make a successful transition from "co-worker" to "manager" or "supervisor." Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they're likely to encounter as they assume their new role.

Recommended for: All Supervisors and Managers


Performance Management
Presented by Michael Lipski, Compensation and Benefits and Erin Stenson, Labor Relations and Karl van Lith, Organizational Development and Training - Human Resources Department

A half-day interactive workshop for supervisors/managers on how to manage employee performance, starting before the employee is hired. This training will focus on the importance of position descriptions, providing constant coaching and feedback to employees, and what to do when an employee fails to meet expectations after all other avenues are exhausted. Supervisors and Managers will be walked through the Performance Management Flowchart and have the opportunity to put what is being learned into action!

Recommended for: All Supervisors and Managers

Date of Class Location Time Class Size
Beg. End. Min. Max.
Tuesday, April 30 Room 300, MMB 8:30 a.m. 12:30 p.m. 6 25
Wednesday, August 14 Room 300, MMB 8:30 a.m. 12:30 p.m. 6 25

Process Improvement Tools
Presented by Internal Staff of OD&T

Come and explore the use of various charting, graphing and process examination tools to identify, analyze and localize opportunities for improvement. We'll use examples from the municipal sector as a basis for systematically using tools for effective process management.

Recommended for: All Employees


Prohibited Harassment and/or Discrimination Policy
Presented by Department of Civil Rights and/or City Attorney's Office

Harassment in the workplace can be a form of illegal employment discrimination. This workshop is designed to provide employees with a greater understanding of the City's APM 3-5 and the legal and social implications of discrimination in the form of sexual, gender, racial or disability-based harassment in the workplace. Emphasis will be placed on increasing sensitivity to what constitutes a problem and why an immediate, constructive response is important. Discussion will also focus on exploring good management practices and policies requiring the maintenance of an environment that is free of discriminatory harassment.

Recommended for: All Non-Supervisory Employees (Supervisor workshops are marked as Supervisors Only)

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, February 14 Water Utility Conf. Rooms A & B 9:30 a.m. 11:30 a.m. 8 30
Thursday, March 14 Room 300, MMB 9:30 a.m. 11:30 a.m. 8 30
Thursday, March 14 (Supervisors Only) Room 300, MMB 1:00 p.m. 3:00 p.m. 8 30
Thursday, April 18 Water Utility Conf. Rooms A & B 9:30 a.m. 11:30 a.m. 8 30
Thursday, April 18 Water Utility Conf. Rooms A & B 1:00 p.m. 3:00 p.m. 8 30
Wednesday, May 29 Room 300, MMB 9:30 a.m. 11:30 a.m. 8 30
Tuesday, July 16 Room 300, MMB 1:00 p.m. 3:00 p.m. 8 35
Wednesday, July 17 Room 300, MMB 9:30 a.m. 11:30 a.m. 8 35
Wednesday, July 17 Room 300, MMB 1:00 p.m. 3:00 p.m. 8 35
Thursday, July 18 Room 300, MMB 8:30 a.m. 10:30 a.m. 8 35
Thursday, July 18 Room 300, MMB 1:00 p.m. 3:00 p.m. 8 35

Project Management - Putting It All Together
Presented by Organizational Development and Training Staff

Managing schedules and resources, and ensuring high quality outputs are the essentials of effective project management. Learn how to plan for each, control each and walk away with your dignity intact. Using case studies, participant selected projects, and discussions we will learn to effectively plan, sequence, control, and evaluate project success using a variety of tools and techniques.

Recommended for: All Employees


Public Speaking and Presentations with Confidence
Presented by Al Guyant, President of Guyant & Associates, LLC and Author

Having to speak in public, whether at work before co-workers or outside the office before strangers, can be a terrifying experience - but it doesn't have to be! This class will train you the practical art of preparing for, delivering, and evaluating your own speeches and other public presentations.

Participants will learn how to develop presentations with clear and definite goals. You will become disciplined in focusing on the truly imperative points you must get across and thereby not kill your message with too much detail or other distractions. By learning techniques for evaluation as well as controlling anxiety, you will be able to deliver your presentations with confidence.

Recommended for: All Employees


Reducing Stress Through Mindfulness
Presented by Marc Chapman, M.A., Lives Unlimited

We know that stress is a natural part of being alive. Yet, it's how we respond to the stressors that determine whether we feel challenged or overwhelmed by them. Research shows that mindfulness is a highly effective method for managing and reducing the negative effects of stress, as well as enhancing our core physical and emotional wellbeing. Developed through an ancient practice called Insight, or Vipassana Meditation, mindfulness is the moment-to-moment non-judging investigation of the mind-body experience through calm, focused attention, It develops the ability to be open and internally stable with whatever is here in the present moment, enabling us to meet life's challenges with more clarity, wisdom and compassion.


In this 8-week class, we will learn the basic principles and method of Insight Medication, and then apply mindfulness to the stresses in our work and personal lives. Participants will be asked to meditate daily and experiment with informal practices.

Recommended for: All Employees


Retirement Planning - When Retirement is Just Around the Corner

This retirement planning series is being scheduled for those who are close to retirement.

Areas of interest will include:

This series of sessions will be held at the designated location listed below for 5 weeks. Each session is two hours long. Note: A different topic is presented each session of the 5 weeks.

Recommended for: All employees who think retirement is close. Guests of City employees are welcome to attend.

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursdays, October 3, 10, 17 and 24 Emil St. Training Ctr. 4:00 p.m. 6:00 p.m. 8 35
Wednesday, October 30 Held at Social Security Office on Odana Rd. 3:00 p.m 5:00 p.m 8 35

Someone Help Me - Everything is Changing
Presented by the Internal Training Staff of OD&T

This workshop provides participants with a set of strategies and skills to use to manage themselves through changes that occur in their lives. The program will help to minimize the personal "breakage" (anxiety, anger and frustration) that often accompanies change.

Competencies and learning objectives:

Identify the impact of change on organizations and individuals.

Use communication skills as a tool to manage change. Differentiate between creating a supportive and defensive environment. Identify communication roadblocks. Apply effective listening skills.

Explain why we resist change and the different levels of change.

List and explain stages of change. Identify behavior responses to change and apply techniques for dealing with denial.

Recommended for: All Employees


Spanish I (For Beginners)
Presented by Antonio and/or Araceli Alonso

This is an introductory Spanish course that emphasizes the development of basic communicative skills through practice in listening and speaking. Reading and writing will also be introduced. The course also stressed vocabulary to enhance participants' ability to speak in Spanish. 

The curriculum of this course will be based on a selection of various general, grammatical topics. Such as: greetings, basic expressions, numbers, alphabet, telling time, the family, shopping, dates, holidays, weather, months, foods, drinks, traveling, emotions, etc. 

This is a 20-hour course. You are required to attend all designated classes. If you miss 3 or more classes, your department will be charged $150.00 for the cost of the course.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.

Tuesdays
June 18 & 25 and
July 2, 9, 16, 23 & 30 and

August 6

Room 300, MMB on June 18, July 2, 16, 30 and August 6

Room LL-120, MMB on June 25, July 9 & 23

9:00 a.m. 11:30 a.m. 10 25

Spanish II
Presented by Antonio and/or Araceli Alonso

Have you taken Spanish I and want to expand your vocabulary in Spanish? Maybe you took Spanish I class some time back and are forgetting some of the information you had learned. 

This course emphasizes continued development of more complex communicative skills through practice in listening, speaking and writing. Upon completion, participants possess the listening, speaking, reading and writing skills necessary to handle simple, everyday survival tasks in the Spanish culture. Vocabulary and grammar are studied to enhance participant's ability to speak and write in Spanish. 

Recommended for: All employees familiar with Spanish or have taken the City's Spanish I class previously. Employees who want to refresh what they have learned and expand their knowledge in Spanish.

Date of Class Location Time Class Size
Beg. End. Min. Max.

Tuesdays
February 19 & 26 and
March 5, 12, 19 & 26 and

April 2 & 9

Room 300, MMB 9:00 a.m. 11:30 a.m. 10 25

Spanish I & II Combo
Presented by Antonio and/or Araceli Alonso

Having trouble getting away from your job to attend training and become fluent in Spanish? Try our new "combo" course in Spanish. 

In 8 days or 16 hours, you will be taught the introductory Spanish that emphasizes the development of basic communicative skills through practice in listening and speaking. You will be introduced to reading and writing, greetings, basic expressions, numbers, alphabet, telling time, family, shopping, dates, holidays, weather, foods, etc. 

Then once you have learned the Spanish I part of it, you will learn more advanced Spanish such as speaking complete sentences and carrying on conversations. You will develop more complex communicative skills through practice in listening, speaking and writing. 

Recommended for: This class is for those who have taken Spanish in the past and need a refresher course and those who had Spanish years ago and forgot most of it. It also can be for someone who needs a refresher course in Spanish I basics and wants to learn a little more and tackle some Spanish II. This class is not recommended for someone who doesn't like to move at a steady pace.


Stress - How Do I Handle It?
Presented by Roger T. Williams, Professor and Chairman, Health & Human Issues, UW-Madison

The workshop is about developing a lifestyle which is rooted and grounded-one which is more resistant to the demands and stresses of daily life. If stress is beginning to creep into your life, this workshop will provide ideas for "Taming the Red-Eyed Monster!" Brief lecturettes will be combined with self-assessment instruments, individual exercises, small group discussion and fun activities.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, October 9 Room 300, MMB 8:30 a.m. 4:00 p.m. 10 30

Systematic and Creative Problem-Solving
Presented by Internal Instructional Team of OD&T

A problem that reappears at a later date is a problem that wasn't solved in the first place. This workshop will provide methodologies and tools to enhance your problem solving capability. We will learn systematic and creative tools to spur you on to higher levels of productivity, reduce frustration with work processes and open up new ideas for service delivery.

Recommended for: All Employees


Taking Effective Meeting Minutes
Presented by MATC

The objective of this workshop is to update people's skills so that they can take more effective meeting minutes. The topics included are types of meeting minutes, language used in minutes, and tips and pointers on how to take effective meeting minutes.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, June 12 Room 300, MMB 9:00 a.m. 12:00 p.m. 6 25

The Telephone as a Customer Service Tool
Presented by MATC Instructor

The phone skills people need to succeed:

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Thursday, May 2 Room 300, MMB 8:30 a.m. 12:00 p.m. 6 25

The Change Process: It's All About Personal Change
Presented by MATC Instructor

The purpose of this training is to help individuals develop a personal action plan to become a positive change agent. To do this, you will learn about the relationship between change and progress for an individual and a business. You will also explore why people resist change, assess your own resistance to change, learn about the stages people experience when confronted by change, and list proactive and reactive responses and outcomes to change.

Recommended for: All Employees


The Natural Step
Presented by the Internal Training Staff of OD&T

This program teaches The Natural Step framework that the City utilizes when looking at energy conservation, environmental initiatives and sustainable development. Participants will learn the four system conditions of The Natural Step framework and how to apply the framework to improving how we interact with the environment and our citizens. The program fosters developing awareness, gathering benchmarks, creating a compelling vision and deploying actions that will lead to sustainable development. The session is hands-on and requires the participant to apply the framework to real life problems and issues that they are currently facing.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Tuesday, January 29 Room 300, MMB 8:30 a.m. 12:00 p.m. 8 25
Tuesday, July 9 Room 300, MMB 8:30 a.m. 12:00 p.m. 8 25

The Legislative Process Workshop
Presented by City Attorney Michael May

How does an ordinance or resolution go from an idea to a legislative enactment? What do the City committees do? Not clear on the process? This workshop will help Legistar users understand the overall process. City Attorney Michael May will provide attendees with an overview of the City's Legislative Process. After the overview, the remaining time will be used for questions and answers.

Date of Class Location Time Class Size
Beg. End. Min. Max.
Tuesday, March 19 Room 300, MMB 1:00 p.m. 3:00 p.m. 8 25

Time Management
Presented by the Internal Training Staff of OD&T

How do you use your time and how do you waste your time? This course will help you to use your hours wisely.

The following topics will be covered in this workshop:

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Tuesday, May 14 Room 300, MMB 9:00 a.m. 12:00 p.m. 7 25

Tips for a Good Employment Interview
Presented by the Human Resources Department

This course will train participants to gain an understanding of the interview process and how they can be better prepared for a job interview.

Course topics will include: Elements of interviewing, preparing for the interview, interview day, what interviewers look for, types of interviews, types of questions and how to respond to them, employers' best and worst impressions, questions to be prepared for, questions you may want to ask, follow up to the interview, common pitfalls to avoid.

Recommended for: All Employees


Using Data Analysis Tools to Improve Productivity
Presented by Organizational Development and Training Staff

Customer needs, performance indicators, flowcharts, histograms, what do they all have in common? They are all part of high quality service provision. Join us as we take an interactive look at managing work processes for customer success. We will be participating in hands-on activities which will be the basis for our study of work processes. If you can fold paper, use a scissors, or draw simple lines, you have all the necessary prerequisites for this class.

Recommended for: All Employees


When Customers Go Bad
Presented by the Internal Instructional Team of OD&T

Do you ever face customers who have demands you cannot meet? Do you ever feel that a situation with a customer is out of control? Do you find it difficult to maintain your cool when dealing with an unruly or obnoxious person?

Do you want to learn a few strategies that put you back in control of those difficult situations? If so, you should consider attending this course. It will be interactive and focus on situations that you face in your daily work.

Recommended for: All Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, January 23 Room 300, MMB 8:30 a.m. 12:00 p.m. 7 25

Women's Self-Defense Class
Presented by Dick Thompson, Certified Instructor, 8th Degree Black Belt

What would you do if you were attacked? Guard yourself with knowledge and protect yourself with simple techniques.

Recommended for: Women Employees


Workplace Violence Prevention and Response Training
Presented by Tresa Martinez, EAP-CISM Coordinator and Frank Chandler, Madison Police Department

In this workshop, participants will learn about workplace violence and how to prevent it, or respond to it should it occur. After a brief video, case scenarios and discussion and handouts, participants will: be able to identify examples of workplace violence, become familiar with warning signs and/or "red flags", understand the extent of the problem and need to protect employees, learn about policies and how to use these in prevention or response.

Recommended for: All Non-Supervisory Employees

Date of Class Location Time Class Size
Beg. End. Min. Max.
Wednesday, August 21 Room 300, MMB 8:00 a.m. 11:30 a.m. 10 25

Worksmart: How to Get Along, Get Noticed and Get Ahead
Presented by MATC

In today's workplace, workers must have effective attitudes and personal behaviors that will lead companies to success. This workshop will emphasize the importance of positive and cooperative attitudes as well as active listening and communication skills. You will learn to:


You Want It When? Time Management/Balancing Priorities
Presented by Organizational Development and Training Staff

This course focuses on the tools needed for evaluating how your time is spent, improving the use of available hours and identifying time wasters. The training should improve managerial efficiency and effectiveness.

The following topics will be covered in this workshop:

Recommended for: All Employees