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City of Madison Finance | Photo Credit: Archie Nicolette

Frequently Asked Questions

 

ACCOUNTS PAYABLE

Who do I talk to about a bill that hasn't been paid yet?

  • Business names beginning with A-Z should contact David Bachim at (608) 267-1151
ACCOUNTS RECEIVABLE/PROMISSORY NOTE/UNCLAIMED PROPERTY

Who do I talk to about damages I caused to City property or to discuss a payment plan for the damages?

  • Diane Bower, (608) 266-4025
  • Brook DiGregorio, (608) 266-4677

Who do I talk to about getting a hold off of my driver's license by the DMV?

  • Diane Bower, (608) 266-4025

Who should I talk to about a promissory note?

  • Diane Bower, (608) 266-4025
  • Brook DiGregorio, (608) 266-4677

Who do I talk to about unclaimed property?

  • Brook DiGregorio, (608) 266-4677
AMBULANCE

Who do I contact if I have a question about my Ambulance Bill?

  • Beginning 1/1/2013, the City of Madison utilizes billing services from Intermedix. For more information, please visit:


BUDGET AND FINANCE

Who should I contact if I have a question about the current budget or past and future budgets?

Each City agency is assigned to one of four Finance Department budget analysts. You can call Mary Lloyd at (608) 266-4671 to be directed to the appropriate analyst or contact Debra Simon at (608) 267-4913 for all general budget questions.

Who do I talk to about questions about the City's Room Tax?

  • Mark Weitzel, (608) 266-4293
CDA HOUSING

Who should I talk to about my rent payment?

You should first discuss rent issues with your on-site representative. If you have a billing question, you should contact Barb Sheskey at (608) 267-1126 or Randy Whitehead at (608) 266-4026.

E-PAYMENT

Who do I talk to if I lock myself out of the E-Pay system?

  • Treasurer's Office, (608) 266-4771

Who do I talk to if I have a question about a parking ticket, paid the ticket twice, or think I paid it and received another bill?

  • Court Services, (608) 266-4170

Who do I talk to about an ordered bus ticket that hasn't arrived yet or the password for bus tickets?

  • Jen Bacon at Metro Transit, (608) 266-4903

I want to pay my water bill on line but can't find my statement with my account number. Who do I contact?

  • The Water Utility, (608) 266-4641

To go to the City's E-Payment site, go to: https://www.cityofmadison.com/epayment/

PURCHASING/CITY PURCHASING CONTRACTS

Who do I talk to about doing business for the City or about City contracts?

  • Sue Rebello, (608) 266-4521
  • Monette McGuire, (608) 267-4969
  • Steve Klett, (608) 266-4523

For information on the City's bid list go to www.onvia.com/WAPP (includes City of Eau Claire, City of Green Bay, City of Madison, Lakeshore Technical College, Northwest Wisconsin Technical College, Waukesha County Technical College).

The vendor sites is http://vendornet.state.wi.us

For more information on the City's purchasing services, you can go to: http://www.cityofmadison.com/finance/purchasing/

REVERSE MORTGAGE

Who should I discuss the City's Reverse Mortgage program with?

  • Lisa Ehman, (608) 266-5917
  • Randy Whitehead, (608) 266-4026

To learn more about the City's Modified Reverse Mortgage Program, you can go to: http://www.cityofmadison.com/finance/mortgage

RISK MANAGEMENT

Who do I talk to if I need to file a claim against the City for damages to my property?

  • Eric Veum, (608) 266-5965
  • Kay Bentley, (608) 266-4050

For more information about filing a claim against the City you can go to: http://www.cityofmadison.com/finance/risk/

Who is the City of Madison's insurance company?

Wisconsin Municipal Mutual Insurance Company

Who do I talk to if a snowplow damaged my mailbox?

  • If you live on the west side of Park Street, call Streets West at (608) 266-4681.
  • If you live on the east side of Park Street, call Streets East at (608) 246-4532.

To view the City's mailbox replacement policy go to: http://www.cityofmadison.com/residents/winter/residents/mailbox.cfm

Who do I talk to about Certificate of Insurance forms and requirements?

  • Eric Veum, (608) 266-5965
  • Mary Lloyd, (608) 266-4671
  • Sue Rebello, (608) 266-4521
  • Kay Bentley, (608) 266-4050

For a PDF copy of the City's Certificate of Insurance Form go to: http://www.cityofmadison.com/finance/documents/CertInsurance.pdf

I hit a pothole on a City street. What do I do?

For more information about pot holes you can go to:
http://www.cityofmadison.com/transportation/potholepatrol/index.cfm

SPECIAL ASSESSMENT AND LOANS TO PAY FOR SPECIAL ASSESSMENTS

Who do I talk to about Special Assessments?

  • Wendy Murkve, (608) 266-4008
  • Adam Krueger, (608) 261-4233
  • Craig Franklin, (608) 266-6067

To look up a property on the City's website go to: http://www.cityofmadison.com/assessor/property/index.cfm

WAGE GARNISHMENTS/PAYROLL

Who do I talk to about a wage garnishment or state/federal tax levy?

  • Kay Bentley, (608) 266-4050

Who do I talk to if I need to do an employment verification or have a question about my pay check?

  • Coleen Lisauskas, (608) 266-9090
  • Deb Manowske, (608) 266-4027