Frequently Asked Questions
Who do I talk to about a bill that hasn't been paid yet?
ACCOUNTS RECEIVABLE/PROMISSORY NOTE/UNCLAIMED PROPERTY
Who do I talk to about damages I caused to City property or to discuss a payment plan for the damages?
Who do I talk to about getting a hold off of my driver's license by the DMV?
Who should I talk to about a promissory note?
Who do I talk to about unclaimed property?
Who do I contact if I have a question about my Ambulance Bill?
BUDGET AND FINANCE
Who should I contact if I have a question about the current budget or past and future budgets?
Each City agency is assigned to one of four Finance Department budget analysts. You can call Mary Lloyd at (608) 266-4671 to be directed to the appropriate analyst or contact Debra Simon at (608) 267-4913 for all general budget questions.
Who do I talk to about questions about the City's Room Tax?
Who should I talk to about my rent payment?
You should first discuss rent issues with your on-site representative. If you have a billing question, you should contact Barb Sheskey at (608) 267-1126 or Randy Whitehead at (608) 266-4026.
Who do I talk to if I lock myself out of the E-Pay system?
Who do I talk to if I have a question about a parking ticket, paid the ticket twice, or think I paid it and received another bill?
Who do I talk to about an ordered bus ticket that hasn't arrived yet or the password for bus tickets?
I want to pay my water bill on line but can't find my statement with my account number. Who do I contact?
To go to the City's E-Payment site, go to: https://www.cityofmadison.com/epayment/
PURCHASING/CITY PURCHASING CONTRACTS
Who do I talk to about doing business for the City or about City contracts?
For information on the City's bid list go to www.onvia.com/WAPP (includes City of Eau Claire, City of Green Bay, City of Madison, Lakeshore Technical College, Northwest Wisconsin Technical College, Waukesha County Technical College).
The vendor sites is http://vendornet.state.wi.us
For more information on the City's purchasing services, you can go to: http://www.cityofmadison.com/finance/purchasing/
Who should I discuss the City's Reverse Mortgage program with?
To learn more about the City's Modified Reverse Mortgage Program, you can go to: http://www.cityofmadison.com/finance/mortgage
Who do I talk to if I need to file a claim against the City for damages to my property?
For more information about filing a claim against the City you can go to: http://www.cityofmadison.com/finance/risk/
Who is the City of Madison's insurance company?
Wisconsin Municipal Mutual Insurance Company
Who do I talk to if a snowplow damaged my mailbox?
To view the City's mailbox replacement policy go to: http://www.cityofmadison.com/residents/winter/residents/mailbox.cfm
Who do I talk to about Certificate of Insurance forms and requirements?
For a PDF copy of the City's Certificate of Insurance Form go to: http://www.cityofmadison.com/finance/documents/CertInsurance.pdf
I hit a pothole on a City street. What do I do?
For more information about pot holes you can go to:
SPECIAL ASSESSMENT AND LOANS TO PAY FOR SPECIAL ASSESSMENTS
Who do I talk to about Special Assessments?
To look up a property on the City's website go to: http://www.cityofmadison.com/assessor/property/index.cfm