|
OPEN TO: |
all
qualified applicants |
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JOB TITLE: |
GUEST SERVICES ATTENDANT
(HOURLY)* -
ELIGIBILITY LIST |
|
DEPT/DIV: |
monona terrace community and
convention center |
|
RESIDENCY: |
no city of madison residency is
required for this position |
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SALARY: |
$10.94 per hour |
|
HOURS: |
Hours vary
depending on events and include evening and weekend hours. Hours vary from
0-40 hours per week as needed. Working hours in any given week are not
guaranteed. |
|
GENERAL RESPONSIBILITIES: |
Perform varied
public contact services for events, meetings, conferences, conventions and
other activities held at the Monona Terrace Community and Convention
Center. Under the direction of the Event Services Manager and the general
supervision of Event Coordinators may be assigned to staff such functions
as coatcheck, public information desk, gift shop door checker, badge
checker, service desk and other related event services. Work with other
Monona Terrace staff to ensure customer needs are being met. Perform
routine cash handling and light clerical duties such as xeroxing,
collating, faxing and message delivery. Perform activities either
independently or as part of a team. Perform related work as required. |
|
KNOWLEDGES, SKILLS AND ABILITIES: |
Knowledge of basic customer service practices and principles. Knowledge of
general office procedures and equipment. Ability to communicate
effectively, both orally and in writing. Ability to understand and carry
out oral and written instructions. Ability to perform assigned functions
without close supervision, alone or as part of a team. Ability to perform
routine cash handling. Ability to perform light clerical tasks such as
xeroxing, collating, faxing, and delivering messages. Ability to answer
informational questions in an accurate and tactful manner. Ability to deal
tactfully and courteously with patrons, clients and other users of Monona
Terrace and to explain and enforce entrance/attendance policies and
procedures. Ability to stand for long periods of time. Ability to maintain
adequate attendance. |
|
TRAINING AND EXPERIENCE: |
Six
(6) months of public contact experience including and/or supplemented by
routine cash handling and light clerical experience. Specific high school
or post-high school training relevant to the duties and responsibilities
of these positions may be substituted for work experience. Other
combinations of training and/or experience which can be demonstrated to
result in the possession of the knowledges, skills and abilities necessary
to perform the duties of this position will also be considered. |
|
APPLICATIONS: |
Are available at the City Human Resources
Department, 210 Martin Luther King, Jr. Blvd., Room 501, Madison, WI
53703; (608) 266-6500; FAX (608) 267-1115; TTY/Textnet (866) 704-2340;
www.cityofmadison.com/hr/jobopen.html. Resumés received without formal
application will not be considered. Applications will be accepted on a
continuing basis to create an eligible pool to be used to fill vacancies
as they become available.
Reasonable accommodations for persons with
a known disabling condition will be considered in accordance with State
and Federal law. Persons needing assistance with examinations should
contact the City of Madison Occupational Accommodations Specialist at
(608) 267-1156. |
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*PAYROLL TITLE:
|
Attendant (Hourly) |
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NOTE: |
The
City of Madison Benefit Package is not included/offered with hourly
positions. Employment in an hourly Local 60 position, combined with
employment in any other hourly job category, shall be limited per calendar
year to 1007.5 total working hours for office personnel or 1040 total
working hours for field personnel with the City of Madison. |
|
REPRESENTATION: |
Local 60 |
