• We should be listening for understanding, but often fall into the trap of listening to respond. Come learn practical listening skills, including how to give good feedback as a listener, how to demonstrate you’re listening, and how to respond with a focus on providing clear validation.

    There are no upcoming training dates for this course.
  • Staff from the Federal Mediation and Conciliation Service will be providing a one day training related to mediation skills and how to facilitate resolution in settlement conversations. Objectives include overview of:

    • Mindset, approach, and communication in mediation
    • Art of inquiry and how to question in mediation
    • Understanding the role of the mediator
    • Perceptual awareness and messaging
    • Role of trust in the process
    • Strategies to get to resolution
    There are no upcoming training dates for this course.
  • Do you type slower than you would like to? Do have basic typing skills but want to improve your speed and efficiency? This course is provides practical tips and tools for those with a basic typing proficiency and improves speed and accuracy in typing.

    There are no upcoming training dates for this course.
  • This workshop will help you understand the power of questions and how to ask powerful questions, create the framework for dialogue, and provide you with constructive feedback keys. Key objectives include:

    • Discuss the role of perspective and curiosity
    • Understand how the most effective questions are constructed
    • Practice asking powerful questions
    • Understand and practice giving effective feedback
    There are no upcoming training dates for this course.
  • Learn the basics of how municipal government works, including all of the following:

    • How ordinances and resolutions are developed and enacted
    • The basics of the budget process
    • The basics of City contracting and procurement
    • How the City engages the community
    • Interaction with State and Federal requirements
    • The City vision, mission, and customer service philosophy
    There are no upcoming training dates for this course.
  • Learn the basics of behavioral interview and how it can help you make a better hiring decision. Participants will learn how to ask questions that help them assess the specific experiences and background of an applicant and how they apply directly to the job for which they are interviewing.

    There are no upcoming training dates for this course.
  • The (PTPs) Perceptual Thinking Patterns play a significant role in how we process our thoughts and feelings, how we take action, how we communicate and how we see the world. The Perceptual Thinking Patterns workshop offers a useful framework for understanding more about us and those people we spend our days with. It helps you understand the dynamics and needs of people when we come together in a group. Objectives of the workshop include:

    • Develop understanding of the Perceptual Thinking Patterns
    • Gain insight and understanding into one's own pattern and the learning patterns of others in your work, community and family
    • Deepen relationships in your workplace, family and community through applying our understanding of the Perceptual Thinking Patterns

    Attendees must be present for both days.

    There are no upcoming training dates for this course.
  • Learn how to plan and produce simple yet effective brochures or newsletters that inform, educate and stimulate your audiences to action. Find out how the right use of subheads and graphics can help you, while the wrong use will hurt you.

    There are no upcoming training dates for this course.
  • Day One of this seminar will help business writers improve their writing by:

    • Writing correctly: using correct grammar, punctuation and other writing mechanics.
    • Writing clearly: using and understanding active and passive voice, parallel structure, and different sentence patterns.
    • Writing concisely: using specific, concrete words and phrases.

    Day Two of this seminar will help business writers improve their writing by:

    • Writing correctly: using and understanding correct grammar, punctuation, and language.
    • Writing clearly: understanding purpose, audience and tone.
    • Writing completely: including all information for a complete message.
    There are no upcoming training dates for this course.
  • What do successful people do to set and meet professional goals? How can you leverage your experience and skills to find work that is fulfilling to you? The course will cover the following objectives:

    • Participants will identify their values and skills.
    • Learners will set SMART goals for their professional development and career advancement.
    • Participants will identify methods to access internal and external mentors.
    There are no upcoming training dates for this course.
  • The City of Madison's budget process may seem to be unduly complicated and confusing, but it really isn't. If you have questions about how it all works, you can contact a budget analyst to explain the process and results to you.

    There are no upcoming training dates for this course.
  • What do you do when a member of the public says something racist, sexist, or classist? How do you react? Does this change when it is a one on one interaction, or in a public meeting? How about when it is a colleague or even a supervisor? The City of Madison has made racial equity and social justice a priority in everything it does, and yet many of us still struggle responding when confronted with comments targeting a particular group. Attend this course for skill building and practice around the following objectives:

    • Discuss practices related to framing and community building in addressing a variety of situations.
    • Learn what coded language is and how to recognize it.
    • Discuss the intersection between race and the perception of the role of government.
    • Review tools to use in response to both coded and overt stereotypical comments.
    • Plan how to respond to comments in different environments: emails, phone conversations, one on one interactions, and group settings.
    • Practice these skills in an authentic way in class.
    Upcoming Courses:
    12/05/2017
    1:00 pm - 4:00 pm
    Police Training Center
  • Learn the basics of:

    • Internet Explorer: how to connect to the internet and surf the web.
    • Outlook: how to emails, receive emails, save into folders and use your calendar.
    • Word: how to type a simple document and save it to a file, make a table or chart, insert objects into the document and use bolding, colors, fonts, etc.
    There are no upcoming training dates for this course.
  • We are faced with changes and uncertainty in both our work and our personal lives. This course has been designed to address the challenging nature of how this impacts our lives. The course will cover the following objectives:

    • The natural process of change and normal reactions
    • The psychological contract that we have with the organization that we work in
    • Learning from past successful change experiences
    • Developing tools for coping in a changing and uncertain environment

    The workshop concludes with a beautiful and empowering video entitled "Celebrate What's Right With the World."

    There are no upcoming training dates for this course.
  • This course will provide critical thinking skills, with a focus on innovation, creativity, and the barriers and benefits to each. The course will cover the following objectives:

    • Identify reflective, conceptual, analytical, and deductive, reasoning.
    • Understand how decisions may effect an overall department and organization, both decisions made and not made.
    • Learn to move from perception and assumption to reality and fact.
    • Apply critical thinking skills in decision making and management.
    • Identify reasons innovation & creativity are essential to an organization.
    • Identify barriers to innovation & creativity.
    • Review examples of products, services, and companies that have transformed industries.
    • Discuss re-engineering vs. process improvement.
    There are no upcoming training dates for this course.
  • This session will provide a basic understanding of mental health, mental health disorders, and prevalent myths, as well as tips and best practices for customer service for individuals with mental illness. The course will provide guidelines for communicating with a person with mental illness and will allow for participant scenarios to be shared and discussed. Participants will walk away with not only new skills and practices under their belt, but also information and resources available related to mental health.

    Upcoming Courses:
    10/24/2017
    1:00 pm - 4:00 pm
    30 W. Mifflin St, 10th Floor, 1000
  • This day long program will use quality improvement techniques to help participants assess the needs of your customers, identify the various inputs and outputs within their processes and develop ideas and methods to improve the delivery of their services. The afternoon will focus on practical application of the tools and techniques learned in the morning session.

    There are no upcoming training dates for this course.
  • With the incidence of dementia on the rise in our country, the State of Wisconsin is mobilizing to meet the needs of its citizens by becoming dementia friendly. Many of the smaller communities in Dane County have already begun this journey. Middleton was the first to commit to this goal. In 2016 the City of Madison has a goal to become dementia friendly. This will take initial training and buy in from the citizen groups, city managers and city employees with the hope that by setting this tone, Madison's businesses and organizations will see the value in becoming dementia friendly. This training will include:

    • An explanation of a dementia friendly community
    • A brief overview of dementia
    • Signs that a customer may have memory issues
    • Tools to help employees improve interactions and customer service to those citizens
    • Information about potential environmental changes including signage
    • Resources to help employees
    There are no upcoming training dates for this course.
  • This interactive course teaches participants the elements of wellness, how to recognize when personal wellness is in jeopardy, and also provides wellness related resources. Participants will leave the session with an action plan to help improve their personal wellness.

    There are no upcoming training dates for this course.
  • This session will focus on how to identify leadership opportunities and career goals, how to understand and communicate your strengths, how to identify areas necessary for improvement, and then to develop an action plan to get there!

    There are no upcoming training dates for this course.
  • In order to have a sound, financial retirement plan it is important to get started now. This presentation discusses the following important retirement planning topics:

    • Deferred compensation programs
    • Budgeting/Saving for retirement
    • City retirement benefits
    Upcoming Courses:
    12/19/2017
    1:00 pm - 3:00 pm
    Engineering Building
    1600 Emil St
  • This course on meeting skills focuses on how to plan and run effective meetings. The emphasis of the course is on reducing the number and frequency of non-value added meetings and making those meetings that are necessary tighter and more productive. The course addresses how leadership style interacts with meeting effectiveness. Participants will learn how to:

    • Determine when a meeting is necessary
    • Develop meeting objectives
    • Focus a meeting
    • Manage participants
    • Deal with stuck meetings
    • Deal with difficult participants
    • Close and follow-up meetings
    There are no upcoming training dates for this course.
  • Learn your own Emotional Intelligence IQ, its impact on how you interact with the world and how to best use your emotional intelligence to deal with other individuals and groups.

    There are no upcoming training dates for this course.
  • All City of Madison employees can play a part in ensuring their department's practices promote equity. This session provides learners with specific tools and practices that they can apply day to day in their operations to ensure they are authentically engaging in strategies and practices that further principles of equity and social justice from hiring to customer interactions. This training is for individuals that hold positions in all levels of the organization, and is particularly suited for those who have taken training from the Racial Equity and Social Justice Initiative, although it is not a mandatory prerequisite. After this training, participants will be able to:

    • Identify the characteristics of an equitable organization
    • Assess their organization along a continuum of equity
    • Learn best strategies to move their organization forward
    • Understand how to use formal and informal leadership practices to make impact and change in their organization
    There are no upcoming training dates for this course.
  • We all struggle with conflict in one form or another every day. This straightforward "how-to" program helps employees recognize and effectively deal with the three most common conflict situations in the workplace. The course will cover the following objectives:

    • Understand why conflict in the workplace happens.
    • Know how to change your perspective of conflict.
    • Identify the three most common workplace conflict situations:
      • Peer-to-Peer Conflict - How do you deal with a conflict that is between you and your co-worker?
      • Work-Team Conflict - How do you deal with conflict that happens in your team?
      • Manager-to-Employee Conflict - What do you do when the conflict is between you and your boss?
    • Identify the five different ways people deal with conflict.
    • Use the "Everybody Wins" approach in a conflict situation
    • Take personal responsibility for dealing with conflict, diversity and disagreement
    There are no upcoming training dates for this course.
  • This course studies the stages of team development and provides tools to help teams focus on their goals, overcome barriers, develop consensus and deliver results. Leadership, facilitator and followership attributes will also be discussed.

    There are no upcoming training dates for this course.
  • This class will cover what criticism is, how to respond to criticism and methods to provide constructive feedback. It will also explain communication styles and how best to approach each style.

    There are no upcoming training dates for this course.
  • Anger is an emotion that we all have. It is a normal human feeling. However, there is much confusion and misunderstanding about anger. Anger is an emotional response that tells us that we are dissatisfied with something in our life. It is neither good nor bad except in cases where it is experienced too frequently; too intensely; lasts too long; and is expressed in ways that are harmful. Learning skills to deal more appropriately with anger can minimize negative consequences and help make anger an ally. This course will cover the following objectives:

    • Understand personal emotional and physical effects of anger.
    • Develop a personal definition of anger.
    • Dispel anger myths.
    • Identify situations that lead to anger.
    • Learn anger management techniques.
    • Practice ways of dealing with anger situations.
    There are no upcoming training dates for this course.
  • How to create a work environment that fosters open dialogue around high-stakes, emotional, or risky topics. Through the use of individual examples and exercises we will explore:

    • How to lead from the heart.
    • How to create a safe environment for discussion.
    • Mutuality of interest.
    • Clarifying purpose and intention.
    • Remaining open to possibilities.
    • Moving into action.
    There are no upcoming training dates for this course.
  • Everyone has biases and preferences that help us operate in the world. Implicit bias allows us to cognitively process complex information and assists us in many ways. How does that impact the way in which we see others and interact with people different from ourselves? How can we assure that we are honoring the brilliant complexity of our psychology and challenging where negative implicit biases may be taking root? Most importantly, how do we make change in ourselves and how can we challenge others to change when implicit bias may be stereotypical or negative? The course will cover the following objectives:

    • Define implicit bias and the cognitive functions that it stems from.
    • Learn skills to identify and impact their own implicit bias.
    • Recognize how their implicit biases are formed and shaped.
    • Learn basic communication tools for confronting bias.
    • Identify where participants have a role in their lives and in their work places to decrease stereotyped bias.
    Upcoming Courses:
    12/05/2017
    9:00 am - 12:00 pm
    30 W. Mifflin St, Suite 1007
  • Learn how City IT resources provide support for all operations and its daily effort in managing and protecting vital public information. The Budget session will review the basics of where revenues originate, how we plan and borrow for infrastructure improvements and how best to be a good steward of public financial resources.

    There are no upcoming training dates for this course.
  • There are a number of ways to resolve conflict in the workplace as well as other relationships. This training presents a consensus problem-solving model. It builds on the premise that resolutions to problems or conflicts can be reached when the focus is transferred from personalities to issues and from positions to common interests. This approach is intended as a way of addressing smaller issues as well as larger workplace challenges.

    There are no upcoming training dates for this course.
  • Do you ever face customers who have demands you cannot meet? Do you ever feel that a situation with a customer is out of control? Do you find it difficult to maintain your cool when dealing with an unruly or obnoxious person? This course will help you learn a few strategies that put you back in control of those difficult situations. The course is interactive and focuses on situations that you face in your daily work.

    There are no upcoming training dates for this course.
  • The Leadership Development Conference is a one day opportunity for City and local leadership to hone their tools and practice of leadership necessary to support an efficient, equitable and welcoming workplace. Presenters are selected from local experts and City staff, and courses are intended to cover a broad range of needs for both formal and informal leaders.

    View previous conference materials.

    There are no upcoming training dates for this course.
  • This program is recommended for individuals who influence, direct, or lead others. Core courses are designed to help you discover your leadership potential, to provide tools to help you positively influence people in the workplace, and to develop the knowledge necessary to provide supervision.

    This program is the first step to obtaining a Leadership Certificate, which qualifies employees for specific entry-level supervisory positions. Employees interested in the program but not the certificate are welcome to attend.

    2017 Core Curriculum

    • Leadership and Influence Beyond Formal Authority: Understanding Self and Purpose
    • Leadership and Influence Beyond Formal Authority: Working with People
    • Team Dynamics
    • Conflict Resolution and Problem Solving
    • Workplace Culture and Civility
    Spring Core Curriculum Dates
    March 29 8:30 am – 4:00 pm Lussier Center 3101 Lake Farm Rd.
    April 4 8:30 am – 4:00 pm Engineering Building 1600 Emil St.
    April 14 1:00 pm – 4:30 pm Water Utility 119 E. Olin Ave.
    April 19 1:00 pm – 4:30 pm Engineering Building 1600 Emil St.
    April 28 8:30 am – 12:00 pm Police Training Center 5702 Femrite Dr.
    Fall Core Curriculum Dates
    October 25 8:30 am – 4:00 pm Lussier Center 3101 Lake Farm Rd.
    November 1 8:30 am – 4:00 pm Water Utility 119 E. Olin Ave.
    November 7 1:00 pm – 4:30 pm Engineering Building 1600 Emil St.
    November 16 1:00 pm – 4:30 pm Engineering Building 1600 Emil St.
    November 28 8:30 am – 12:00 pm Police Training Center 5702 Femrite Dr.
    Upcoming Courses:
    10/25/2017 - 11/28/2017
    See course description for details.
  • Any quality leadership course will touch on effective leadership practices, tools for building a healthy work environment, the difference between management and leadership, and the importance of trust in the workplace. This course does all of that and more, as you'll also receive practical tips and tools for leading a crew out in the field, and how to address the unique challenges that environment creates.

    There are no upcoming training dates for this course.
  • Learn the process by which an ordinance or resolution goes from an idea to a law. Ask questions about how Legistar handles the legislative process.

    There are no upcoming training dates for this course.
  • This training is the second part of the LGBTQ Competency Training sponsored by Public Health. Through this training participants will obtain the following information and skills:

    • Participants will have a reinforced understanding of key concepts regarding LGBTQ identities
    • Participants will be able to identify areas of change for their agencies in regards to welcoming LGBTQ clients

    Participants will practice personal and professional skills for interacting with LGBTQ individuals/clients/customer

    The fee for this training is only $25. Please forward your department's billing information to Millicent Hutchinson at mhutchinson@publichealthmdc.com

    There are no upcoming training dates for this course.
  • This training is geared toward professionals working in government social/human services and their community partners. Sponsored by PHMDC.

    • For social and human services: The goals of this training are to establish a shared understanding of key concepts related to LGBTQ+ health disparities. This training will also highlight assets and needs of the City of Madison LGBTQ+ community as they relate to health and human services.
    • For law enforcement: The goals of this training are to establish a shared understanding of key concepts related to LGBTQ+ health disparities. This training will also highlight assets and needs of the City of Madison LGBTQ+ community as they relate to law enforcement.
    There are no upcoming training dates for this course.
  • Learn the basics of spreadsheets in Excel 2016. Topics include formulas, display formatting, and workbooks.

    Employee co-pay: $25 per 90 minute training, $100 per full day training.

    8:00 am – 9:30 am Excel 2016 - Getting Started
    10:00 am – 11:30 am Excel 2016 - Functions & Formulas
    12:30 pm – 2:00 pm Excel 2016 - Formatting Spreadsheets
    2:30 pm – 4:00 pm Excel 2016 - Working with Workbooks
    There are no upcoming training dates for this course.
  • You should be familiar with Excel basics or attend Beginning Excel before attending this session.

    Learn intermediate skills in Excel 2016. Topics include charts and diagrams, lists, keyboard shortcuts and advanced formulas.

    Employee co-pay: $25 per 90 minute training, $100 per full day training.

    8:00 am – 9:30 am Excel 2016: Creating Charts
    10:00 am – 11:30 am Excel 2016: Lists & Tables
    12:30 pm – 2:00 pm Excel 2016: Tips & Shortcuts
    2:30 pm – 4:00 pm Excel 2016: More Functions & Formulas
    Upcoming Courses:
    11/15/2017
    8:00 am - 4:00 pm
    Computer Training Center
    2300 South Park Street, Lower Level Suite 102
  • You should be familiar with Excel 2016 or attend Intermediate Excel before attending this session.

    Learn advanced skills in Excel 2016. Topics include task automation, pivot tables, data analysis, and power and statistical functions.

    Employee co-pay: $25 per 90 minute training, $100 per full day training.

    8:00 am – 9:30 am Excel 2016 - Automating Tasks with Macros
    10:00 am – 11:30 am Excel 2016 - Pivot Tables
    12:30 pm – 2:00 pm Excel 2016 - Data Analysis Tools
    2:30 pm – 4:00 pm Excel 2016 - Power Functions
    Upcoming Courses:
    12/14/2017
    8:00 am - 4:00 pm
    Computer Training Center
    2300 South Park Street, Lower Level Suite 102
  • Learn the basics of Outlook & Visio 2016. Topics include Outlook Calendars, mail tracking, signatures and Visio charts and diagrams.

    Employee co-pay: $25 per 90 minute training, $100 per full day training.

    8:00 am – 9:30 am Outlook 2016 - Overview & Mail Basics
    12:30 pm – 2:00 pm Outlook 2016 - Working with the Calendar
    10:00 am – 11:30 am Outlook 2016 - Making the Most of Mail
    2:30 pm – 4:00 pm Visio 2016 - Working with Drawings
    There are no upcoming training dates for this course.
  • Learn about PowerPoint 2016. Topics include formatting, animation and slide changes, multimedia integration, and presentation.

    Employee co-pay: $25 per 90 minute training, $100 per full day training.

    8:00 am – 9:30 am PowerPoint 2016 - Getting Started
    10:00 am – 11:30 am PowerPoint 2016 - Formatting Presentations
    12:30 pm – 2:00 pm PowerPoint 2016 - Working with Animation & Multimedia
    2:30 pm – 4:00 pm PowerPoint 2016 - Presenting Slide Shows
    There are no upcoming training dates for this course.
  • Learn the basics of Word 2016. Topics include layout, formatting, templates, mail merge, table of contents and reviewing tools.

    Employee co-pay: $25 per 90 minute training, $100 per full day training.

    8:00 am – 9:30 am Word 2016 - Document Layout & Formatting
    10:00 am – 11:30 am Word 2016 - Templates & Styles
    12:30 pm – 2:00 pm Word 2016 - Mail Merge
    2:30 pm – 4:00 pm Word 2016 - Advanced Tools
    There are no upcoming training dates for this course.
  • This course seeks to teach participants to focus their awareness on the present moment and gives practical applications to help employees apply mindfulness to their day to day work. The course will cover the following objectives:

    • Learn how to manage emotions and stress.
    • Increase self awareness.
    • Improve concentration.
    • Learn to practice kindness and compassion in our work.

    This is an hour long course that takes place over six sessions. Participants are required to attend all six sessions.

    There are no upcoming training dates for this course.
  • Participants will learn to recognize that people don't work in the same ways and are not motivated by the same things, and therefore, individualize the ways in which people on the job are rewarded. You will learn how to motivate employees in each of the following areas: self-determination/responsibility, security/safety, belonging/affiliation, achievement/competence, recognition/identity, pleasure/enjoyment, purpose/meaning, growth/self-actualization.

    There are no upcoming training dates for this course.
  • How do you use your time and how do you waste your time? This course will help you to use your hours wisely. The following topics will be covered in this workshop:

    • Time management benefits
    • Setting priorities
    • Planning
    • Goal Setting
    • Barriers for Effective Time Management
    • Managing Interruptions
    There are no upcoming training dates for this course.
  • A critical skill in any government organization is understanding and appropriate use of power and influence. If we aren't careful, this can come at a high ethical cost. This course will cover the following objectives:

    • Define leadership, ethics and power and illustrate the link between these concepts.
    • Discuss the role that power plays in leadership within today's society.
    • Clarify preferred personal power style and be able to increase personal and social power through a broader understanding of power bases.
    • Analyze the limitations and challenges posed by the possibility of ethical leadership and be able to propose appropriate responses.
    • Critically think about and determine appropriate responses to ethical leadership dilemmas.
    There are no upcoming training dates for this course.
  • The hiring process can be tricky to navigate. Come learn the basics of applying for City jobs (including internal promotions) including how to clearly communicate your experience and skills, what to expect from civil service exams, and how to prepare for your interview.

    There are no upcoming training dates for this course.
  • Harassment in the workplace can be a form of illegal employment discrimination. This workshop is designed to provide employees with a greater understanding of the City's APM 3-5 and the legal and social implications of discrimination in the form of sexual, gender, racial or disability-based harassment in the workplace. Emphasis will be placed on increasing sensitivity to what constitutes a problem and why an immediate, constructive response is important. Discussion will also focus on exploring good management practices and policies requiring the maintenance of an environment that is free of discriminatory harassment.

    Upcoming Courses:
    10/17/2017
    1:00 pm - 3:00 pm
    City County Building, Room 103 A
    12/12/2017
    10:00 am - 12:00 pm
    City County Building, Room 103 A
  • Managing schedules and resources, and ensuring high quality outputs are the essentials of effective project management. Learn how to plan for each, control each and walk away with your dignity intact. Using case studies, participant selected projects, and discussions we will learn to effectively plan, sequence, control, and evaluate project success using a variety of tools and techniques.

    There are no upcoming training dates for this course.
  • Identity theft continues to be the fastest growing crime in the United States. The more you learn about it, the less vulnerable you are. The Wisconsin Bureau of Consumer Protection will explain the following:

    • Different types of identity theft, how to recognize it and how to prevent it-including information about Fraud Alerts and Security Freezes
    • Tips for safeguarding personal information
    • How to spot the red flags of a scam
    There are no upcoming training dates for this course.
  • Preparing and presenting information to groups can be challenging and stressful. This course will train you in the art of developing and delivering presentation information including:

    • Understanding your audience
    • Preparing written materials and visuals
    • Focusing in on the key message
    • The importance of framing
    • Managing anxiety and delivering with confidence
    There are no upcoming training dates for this course.
  • This program will help you understand basic Quality & Process Improvement tools. Participants will analyze one of their own work processes and apply specific tools that help assess process inputs and outputs, create flowcharts, analyze cause and effect and ultimately change process to more effective address unit and customer improvement needs.

    There are no upcoming training dates for this course.
  • Imagine a Madison where everyone has access to opportunity and the ability to shape the future of our City, regardless of race, income, gender, or other group status. The City has committed to this vision through the Racial Equity and Social Justice Initiative (RESJI).

    In RESJI 1, Participants will engage in a highly interactive program to discuss the need to establish racial equity and social justice as core principles in the City of Madison.

    Participants will be provided with foundational information necessary to understand concepts of racial equity and social justice, including implicit and explicit bias, micro-aggressions, different levels of bias, and steps we can all take to make the City of Madison a place where people from all backgrounds can contribute and thrive.

    This course lays the groundwork for RESJI 2: Applying Racial Equity & Social Justice.

    Upcoming Courses:
    11/02/2017
    1:00 pm - 4:00 pm
    Library: Pinney Branch
    204 Cottage Grove Rd
  • You must attend RESJI 1: What are Racial Equity & Social Justice? before attending this session.

    Imagine a Madison where everyone has access to opportunity and the ability to shape the future of our City, regardless of race, income, gender, or other group status. The City has committed to this vision through the Racial Equity and Social Justice Initiative (RESJI).

    Now that participants have a foundation in the key concepts of racial equity and social justice, RESJI 2 provides participants with the tools to integrate these concepts into their daily work. Several tools and techniques are shared and practiced, including a racial equity impact analysis, organization assessment, and development of strategies and work plans. This session is highly interactive and will give participants concrete tools to take back to their department.

    This course lays the groundwork for RESJI 3: Transformative Leadership and Communication.

    Upcoming Courses:
    11/29/2017
    1:00 pm - 4:00 pm
    Library: Pinney Branch
    204 Cottage Grove Rd
  • You must attend RESJI 2: Applying Racial Equity & Social Justice before attending this session.

    Imagine a Madison where everyone has access to opportunity and the ability to shape the future of our City, regardless of race, income, gender, or other group status. The City has committed to this vision through the Racial Equity and Social Justice Initiative (RESJI).

    In RESJI 3, you will learn about transformative leadership, communicating about race and equity, and effective use of racial equity tools. This is an interactive session where you will be able to explore your own experiences and develop strategies for personally and professionally advancing racial equity.

    Upcoming Courses:
    12/12/2017
    1:00 pm - 4:00 pm
    30 W. Mifflin St, Suite 1007
  • Learn the basics of saving for retirement early! Develop an understanding of the value of early savings as well as how deferred compensation, pension, life insurance, and health insurance in retirement work.

    There are no upcoming training dates for this course.
  • This retirement planning series provides basic information on the following:

    • Session 1: Your Health, Life Insurance and Sick Leave, and Deferred Compensation & Financial Planning/Legal Issues
    • Session 2: Wisconsin Retirement System
    There are no upcoming training dates for this course.
  • This training is specifically designed for individuals who are five or fewer years away from retirement. This training will include:

    • General information about social security.
    • How social security calculates retirement benefits.
    • What affect your retirement age has on your retirement benefits.
    • When you need to meet with Social Security staff.
    There are no upcoming training dates for this course.
  • This retirement planning series is intended for those who are within 1 to 3 years from retirement. Guests of City employees are welcome to attend but must be registered. Areas of interest will include:

    • Understanding Your Health, Life Insurance and Sick Leave - Financial Planning - Managing Your Income During Retirement
    • Managing During Changing and Uncertain Times
    • Wisconsin Retirement Benefits
    • Your Estate Plan: Do all the Pieces Fit Together?

    This course is a series of four sessions, and each session is two hours long. A different topic is presented each session of the 4 weeks.

    There are no upcoming training dates for this course.
  • Learn the basics of Robert's Rules or Order and some rules specific to Madison. Learn the rules on conflicts of interest and other ethical limits on governmental officials under the City's Code of Ethics.

    There are no upcoming training dates for this course.
  • This course will teach you the basics needed to spot a severe weather storm. Attending this program will help assist the City of Madison and surrounding communities with early storm identification, earlier warnings, and increase the potential to save lives. The course will cover the following objectives:

    • Obtaining information and knowing if severe weather is going to be possible.
    • Learning National Weather Service (NWS) terminology related to storm watches vs. warnings and other NWS forecasts.
    • Knowing when it is important to look/spot storms.
    • Knowing what hazards arise during storms and how to avoid these hazards.
    • How to report severe weather information and why it is important.
    There are no upcoming training dates for this course.
  • This is an introductory Spanish course that emphasizes the development of basic communicative skills through practice in listening and speaking. Reading and writing will also be introduced. The course also stressed vocabulary to enhance participants' ability to speak in Spanish. The curriculum of this course will be based on a selection of various general, grammatical topics. Such as: greetings, basic expressions, numbers, alphabet, telling time, the family, shopping, dates, holidays, weather, months, foods, drinks, traveling, emotions, etc.

    In order to receive the full benefits of this course it is important to be committed to attend the majority of sessions.

    This course lays the groundwork for Spanish 2.

    There are no upcoming training dates for this course.
  • You should be familiar with Spanish or attend Spanish 1 before attending this session.

    Do you want to expand your vocabulary in Spanish? This course emphasizes continued development of more complex communicative skills through practice in listening, speaking and writing. Upon completion, participants possess the listening, speaking, reading and writing skills necessary to handle simple, everyday survival tasks in the Spanish culture. Vocabulary and grammar are studied to enhance participant's ability to speak and write in Spanish.

    There are no upcoming training dates for this course.
  • Having trouble getting away from your job to attend training and become fluent in Spanish? Try our new "combo" course in Spanish. In 8 days or 16 hours, you will be taught the introductory Spanish that emphasizes the development of basic communicative skills through practice in listening and speaking. You will be introduced to reading and writing, greetings, basic expressions, numbers, alphabet, telling time, family, shopping, dates, holidays, weather, foods, etc.

    Once you know the basics, you will learn more advanced Spanish such as speaking complete sentences and carrying on conversations. You will develop more complex communicative skills through practice in listening, speaking and writing.

    There are no upcoming training dates for this course.
  • I have an interview! Now what? Whether you've interviewed several times or just a few, it can be very stressful! This training goes above and beyond typical suggestions on how to improve you interviewing skills. Strategies on how to maximize your time with the interview panel and put yourself at ease will be discussed in a group setting. Techniques such as STAR and other tools will be used to better prepare your responses to difficult interview questions. If you'd like to STAND OUT at your next interview, this is the training for you!

    There are no upcoming training dates for this course.
  • Participants will assess their own internal strengths and understand how building on these strengths will help improve their work and personal lives.

    There are no upcoming training dates for this course.
  • The workshop is about developing a lifestyle which is rooted and grounded-one which is more resistant to the demands and stresses of daily life. If stress is beginning to creep into your life, this workshop will provide ideas for "Taming the Red-Eyed Monster!" Brief lecturettes will be combined with self-assessment instruments, individual exercises, small group discussion and fun activities.

    There are no upcoming training dates for this course.
  • This workshop is very similar to the full day stress workshop but provides additional focus on assisting employees and coworkers on better stress management. If stress is beginning to creep into your life or work unit, this workshop will provide ideas for tackling these issues.

    There are no upcoming training dates for this course.
  • This program teaches the framework that the City utilizes when looking at energy conservation, environmental initiatives and sustainable development. Participants will learn the four system conditions of The Natural Step framework and how to apply the framework to improving how we interact with the environment and our citizens. The program fosters developing awareness, gathering benchmarks, creating a compelling vision and deploying actions that will lead to sustainable development. The session is hands-on and requires the participant to apply the framework to real life problems and issues that they are currently facing.

    There are no upcoming training dates for this course.
  • The objective of this workshop is to update people's skills so that they can take more effective meeting minutes. The topics included are types of meeting minutes, language used in minutes, and tips and pointers on how to take effective meeting minutes.

    Upcoming Courses:
    10/18/2017
    9:00 am - 12:00 pm
    30 W. Mifflin St, Suite 1007
  • This course focuses on development of healthy and functional teams, with specific focus on:

    • Understanding stages of team development
    • Characteristics of functional teams & dysfunctional teams
    • Methodologies critical to team success
    • The importance of trust and conflict management in team effectiveness
    There are no upcoming training dates for this course.
  • This course will train participants to gain an understanding of the interview process and how they can be better prepared for a job interview. Course topics will include: Elements of interviewing, preparing for the interview, interview day, what interviewers look for, types of interviews, types of questions and how to respond to them, employers' best and worst impressions, questions to be prepared for, questions you may want to ask, follow up to the interview, common pitfalls to avoid.

    There are no upcoming training dates for this course.
  • What makes a training or presentation excellent? How can you design your trainings, presentations, and workshops to maximize your participant's learning? In this course we will explore these questions and accomplish the following objectives:

    • Learners will understand the theory behind how adults learn and they will be able to apply this theory to their trainings and presentations.
    • Participants will understand the difference between facilitating and training and gain tools to facilitate challenging attendees.
    • Learners will leave the session with alternate methods for training delivery besides PowerPoint/lecture.
    • As a result of applying the tools learned in this session, participants can expect to see improved evaluations of the trainings they conduct.
    There are no upcoming training dates for this course.
  • Do you type slower than you would like to? Do you type with two fingers? Do you not know how to type and want to learn? Are you trying to increase your proficiency and speed so you can try for that promotion? Do you want to learn how to type with both hands and not look at your fingers? This course will teach you basic typing skills and strategies.

    There are no upcoming training dates for this course.
  • This course delves into different aspects of stress, stress resiliency, authentic leadership behavior, and coping strategies. This course highlights the increasing need for managers (and employees) to foster attitudes like appreciation, care, and compassion within their staff as a means of creating a healthy and productive work environment.

    There are no upcoming training dates for this course.
  • Develop an understanding of basic data analysis tools to improve organizational productivity. Focus includes:

    • Elements of effective data planning
    • Basic statistics and terms, topics covered include gathering, organizing & displaying data
    • Creation & use of charts
    • Understanding how data overlaps
    There are no upcoming training dates for this course.
  • The Women's Leadership Series works to build the future leaders for our community! This five day series was designed to increase representation of women in the highest levels of leadership. The series is focused on:

    • Communication and Leadership
    • Relationship Management
    • Conflict Management
    • Strategic Management and Leadership
    • Career Management and Self Care

    We welcome women of diverse racial and ethnic groups, as the goal of the program is to impact overall underrepresentation at all levels of leadership. Individuals who are not cisgender are also welcome.

    Cost: $250 for city employees, $375 for external participants.

    2017 Series

    2017 Series Dates: April 25, May 8, May 25, June 12 and June 29.

    Resources

    There are no upcoming training dates for this course.
  • Disrespectful behavior is a growing problem in the workplace. The way that we treat the people that we work with reflects our previous life experience, our personal and our organizational values. Disrespectful behavior may contribute to an atmosphere of mistrust and workplace violence. Our goal is to assist employees in recognizing this problem and to teach skills for dealing with conflict and difficult situations before they escalate. A working environment built on trust and a feeling of security helps everyone do his or her best work. Course Objectives:

    • Familiarize participants with the growing problem of negative workplace behaviors.
    • Promote and emphasize respectful behavior.
    • Understand the personal and organizational benefits of treating others with respect and dignity. Emphasize the availability of EAP as a resource.
    There are no upcoming training dates for this course.
  • This interactive, 5 part track is designed to give employees specific tools that will help improve workplace productivity, workplace culture, and overall wellness. This series specifically addresses the following topics:

    • Effective collaboration
    • Space, time, & energy management
    • Building Resiliency
    • Anger & it's impacts
    • Wellness planning

    This can be taken as an entire series or individuals can opt to take individual sessions.

    There are no upcoming training dates for this course.
  • In this workshop, participants will learn about workplace violence and how to prevent it, or respond to it should it occur. After a brief video, case scenarios and discussion and handouts, participants will: be able to identify examples of workplace violence, become familiar with warning signs and "red flags", understand the extent of the problem and need to protect employees, learn about policies and how to use these in prevention or response.

    There are no upcoming training dates for this course.