• We should be listening for understanding, but often fall into the trap of listening to respond. Come learn practical listening skills, including how to give good feedback as a listener, how to demonstrate you’re listening, and how to respond with a focus on providing clear validation.

    There are no upcoming training dates for this course.
  • Staff from the Federal Mediation and Conciliation Service will be providing a one day training related to mediation skills and how to facilitate resolution in settlement conversations. Objectives include overview of:

    • Mindset, approach, and communication in mediation
    • Art of inquiry and how to question in mediation
    • Understanding the role of the mediator
    • Perceptual awareness and messaging
    • Role of trust in the process
    • Strategies to get to resolution
    There are no upcoming training dates for this course.
  • This workshop will help you understand the power of questions and how to ask powerful questions, create the framework for dialogue, and provide you with constructive feedback keys. Key objectives include:

    • Discuss the role of perspective and curiosity
    • Understand how the most effective questions are constructed
    • Practice asking powerful questions
    • Understand and practice giving effective feedback
    There are no upcoming training dates for this course.
  • Learn the basics of behavioral interview and how it can help you make a better hiring decision. Participants will learn how to ask questions that help them assess the specific experiences and background of an applicant and how they apply directly to the job for which they are interviewing.

    There are no upcoming training dates for this course.
  • The (PTPs) Perceptual Thinking Patterns play a significant role in how we process our thoughts and feelings, how we take action, how we communicate and how we see the world. The Perceptual Thinking Patterns workshop offers a useful framework for understanding more about us and those people we spend our days with. It helps you understand the dynamics and needs of people when we come together in a group. Objectives of the workshop include:

    • Develop understanding of the Perceptual Thinking Patterns
    • Gain insight and understanding into one's own pattern and the learning patterns of others in your work, community and family
    • Deepen relationships in your workplace, family and community through applying our understanding of the Perceptual Thinking Patterns

    Attendees must be present for both days.

    There are no upcoming training dates for this course.
  • Learn how to plan and produce simple yet effective brochures or newsletters that inform, educate and stimulate your audiences to action. Find out how the right use of subheads and graphics can help you, while the wrong use will hurt you.

    There are no upcoming training dates for this course.
  • Day One of this seminar will help business writers improve their writing by:

    • Writing correctly: using correct grammar, punctuation and other writing mechanics.
    • Writing clearly: using and understanding active and passive voice, parallel structure, and different sentence patterns.
    • Writing concisely: using specific, concrete words and phrases.

    Day Two of this seminar will help business writers improve their writing by:

    • Writing correctly: using and understanding correct grammar, punctuation, and language.
    • Writing clearly: understanding purpose, audience and tone.
    • Writing completely: including all information for a complete message.
    There are no upcoming training dates for this course.
  • This courses provides an in depth discussion about effective leadership through the use of coaching and counseling; including the importance of building productive working relationships, coaching and counseling models, how to ask good questions, and in depth case studies where participants will have a chance to practice newly formed skills. Participants are highly encouraged to take the morning session, Managing Employee Performance.

    There are no upcoming training dates for this course.
  • What do you do when a member of the public says something racist, sexist, or classist? How do you react? Does this change when it is a one on one interaction, or in a public meeting? How about when it is a colleague or even a supervisor? The City of Madison has made racial equity and social justice a priority in everything it does, and yet many of us still struggle responding when confronted with comments targeting a particular group. Attend this course for skill building and practice around the following objectives:

    • Discuss practices related to framing and community building in addressing a variety of situations.
    • Learn what coded language is and how to recognize it.
    • Discuss the intersection between race and the perception of the role of government.
    • Review tools to use in response to both coded and overt stereotypical comments.
    • Plan how to respond to comments in different environments: emails, phone conversations, one on one interactions, and group settings.
    • Practice these skills in an authentic way in class.
    Upcoming Courses:
    12/05/2017
    1:00 pm - 4:00 pm
    Police Training Center
  • This class will cover what criticism is, how to respond to criticism and methods to provide constructive feedback. It will also explain communication styles and how best to approach each style.

    There are no upcoming training dates for this course.
  • How to create a work environment that fosters open dialogue around high-stakes, emotional, or risky topics. Through the use of individual examples and exercises we will explore:

    • How to lead from the heart.
    • How to create a safe environment for discussion.
    • Mutuality of interest.
    • Clarifying purpose and intention.
    • Remaining open to possibilities.
    • Moving into action.
    There are no upcoming training dates for this course.
  • This training is the second part of the LGBTQ Competency Training sponsored by Public Health. Through this training participants will obtain the following information and skills:

    • Participants will have a reinforced understanding of key concepts regarding LGBTQ identities
    • Participants will be able to identify areas of change for their agencies in regards to welcoming LGBTQ clients

    Participants will practice personal and professional skills for interacting with LGBTQ individuals/clients/customer

    The fee for this training is only $25. Please forward your department's billing information to Millicent Hutchinson at mhutchinson@publichealthmdc.com

    There are no upcoming training dates for this course.
  • Participants will learn to recognize that people don't work in the same ways and are not motivated by the same things, and therefore, individualize the ways in which people on the job are rewarded. You will learn how to motivate employees in each of the following areas: self-determination/responsibility, security/safety, belonging/affiliation, achievement/competence, recognition/identity, pleasure/enjoyment, purpose/meaning, growth/self-actualization.

    There are no upcoming training dates for this course.
  • The hiring process can be tricky to navigate. Come learn the basics of applying for City jobs (including internal promotions) including how to clearly communicate your experience and skills, what to expect from civil service exams, and how to prepare for your interview.

    There are no upcoming training dates for this course.
  • Preparing and presenting information to groups can be challenging and stressful. This course will train you in the art of developing and delivering presentation information including:

    • Understanding your audience
    • Preparing written materials and visuals
    • Focusing in on the key message
    • The importance of framing
    • Managing anxiety and delivering with confidence
    There are no upcoming training dates for this course.
  • This course will train participants to gain an understanding of the interview process and how they can be better prepared for a job interview. Course topics will include: Elements of interviewing, preparing for the interview, interview day, what interviewers look for, types of interviews, types of questions and how to respond to them, employers' best and worst impressions, questions to be prepared for, questions you may want to ask, follow up to the interview, common pitfalls to avoid.

    There are no upcoming training dates for this course.
  • What makes a training or presentation excellent? How can you design your trainings, presentations, and workshops to maximize your participant's learning? In this course we will explore these questions and accomplish the following objectives:

    • Learners will understand the theory behind how adults learn and they will be able to apply this theory to their trainings and presentations.
    • Participants will understand the difference between facilitating and training and gain tools to facilitate challenging attendees.
    • Learners will leave the session with alternate methods for training delivery besides PowerPoint/lecture.
    • As a result of applying the tools learned in this session, participants can expect to see improved evaluations of the trainings they conduct.
    There are no upcoming training dates for this course.
  • Disrespectful behavior is a growing problem in the workplace. The way that we treat the people that we work with reflects our previous life experience, our personal and our organizational values. Disrespectful behavior may contribute to an atmosphere of mistrust and workplace violence. Our goal is to assist employees in recognizing this problem and to teach skills for dealing with conflict and difficult situations before they escalate. A working environment built on trust and a feeling of security helps everyone do his or her best work. Course Objectives:

    • Familiarize participants with the growing problem of negative workplace behaviors.
    • Promote and emphasize respectful behavior.
    • Understand the personal and organizational benefits of treating others with respect and dignity. Emphasize the availability of EAP as a resource.
    There are no upcoming training dates for this course.