• We should be listening for understanding, but often fall into the trap of listening to respond. Come learn practical listening skills, including how to give good feedback as a listener, how to demonstrate you’re listening, and how to respond with a focus on providing clear validation.

    There are no upcoming training dates for this course.
  • The (PTPs) Perceptual Thinking Patterns play a significant role in how we process our thoughts and feelings, how we take action, how we communicate and how we see the world. The Perceptual Thinking Patterns workshop offers a useful framework for understanding more about us and those people we spend our days with. It helps you understand the dynamics and needs of people when we come together in a group. Objectives of the workshop include:

    • Develop understanding of the Perceptual Thinking Patterns
    • Gain insight and understanding into one's own pattern and the learning patterns of others in your work, community and family
    • Deepen relationships in your workplace, family and community through applying our understanding of the Perceptual Thinking Patterns

    Attendees must be present for both days.

    There are no upcoming training dates for this course.
  • What do successful people do to set and meet professional goals? How can you leverage your experience and skills to find work that is fulfilling to you? The course will cover the following objectives:

    • Participants will identify their values and skills.
    • Learners will set SMART goals for their professional development and career advancement.
    • Participants will identify methods to access internal and external mentors.
    There are no upcoming training dates for this course.
  • We are faced with changes and uncertainty in both our work and our personal lives. This course has been designed to address the challenging nature of how this impacts our lives. The course will cover the following objectives:

    • The natural process of change and normal reactions
    • The psychological contract that we have with the organization that we work in
    • Learning from past successful change experiences
    • Developing tools for coping in a changing and uncertain environment

    The workshop concludes with a beautiful and empowering video entitled "Celebrate What's Right With the World."

    There are no upcoming training dates for this course.
  • This course will provide critical thinking skills, with a focus on innovation, creativity, and the barriers and benefits to each. The course will cover the following objectives:

    • Identify reflective, conceptual, analytical, and deductive, reasoning.
    • Understand how decisions may effect an overall department and organization, both decisions made and not made.
    • Learn to move from perception and assumption to reality and fact.
    • Apply critical thinking skills in decision making and management.
    • Identify reasons innovation & creativity are essential to an organization.
    • Identify barriers to innovation & creativity.
    • Review examples of products, services, and companies that have transformed industries.
    • Discuss re-engineering vs. process improvement.
    There are no upcoming training dates for this course.
  • This session will provide a basic understanding of mental health, mental health disorders, and prevalent myths, as well as tips and best practices for customer service for individuals with mental illness. The course will provide guidelines for communicating with a person with mental illness and will allow for participant scenarios to be shared and discussed. Participants will walk away with not only new skills and practices under their belt, but also information and resources available related to mental health.

    Upcoming Courses:
    10/24/2017
    1:00 pm - 4:00 pm
    30 W. Mifflin St, 10th Floor, 1000
  • This day long program will use quality improvement techniques to help participants assess the needs of your customers, identify the various inputs and outputs within their processes and develop ideas and methods to improve the delivery of their services. The afternoon will focus on practical application of the tools and techniques learned in the morning session.

    There are no upcoming training dates for this course.
  • This session will focus on how to identify leadership opportunities and career goals, how to understand and communicate your strengths, how to identify areas necessary for improvement, and then to develop an action plan to get there!

    There are no upcoming training dates for this course.
  • Learn your own Emotional Intelligence IQ, its impact on how you interact with the world and how to best use your emotional intelligence to deal with other individuals and groups.

    There are no upcoming training dates for this course.
  • This class will cover what criticism is, how to respond to criticism and methods to provide constructive feedback. It will also explain communication styles and how best to approach each style.

    There are no upcoming training dates for this course.
  • Anger is an emotion that we all have. It is a normal human feeling. However, there is much confusion and misunderstanding about anger. Anger is an emotional response that tells us that we are dissatisfied with something in our life. It is neither good nor bad except in cases where it is experienced too frequently; too intensely; lasts too long; and is expressed in ways that are harmful. Learning skills to deal more appropriately with anger can minimize negative consequences and help make anger an ally. This course will cover the following objectives:

    • Understand personal emotional and physical effects of anger.
    • Develop a personal definition of anger.
    • Dispel anger myths.
    • Identify situations that lead to anger.
    • Learn anger management techniques.
    • Practice ways of dealing with anger situations.
    There are no upcoming training dates for this course.
  • How to create a work environment that fosters open dialogue around high-stakes, emotional, or risky topics. Through the use of individual examples and exercises we will explore:

    • How to lead from the heart.
    • How to create a safe environment for discussion.
    • Mutuality of interest.
    • Clarifying purpose and intention.
    • Remaining open to possibilities.
    • Moving into action.
    There are no upcoming training dates for this course.
  • Everyone has biases and preferences that help us operate in the world. Implicit bias allows us to cognitively process complex information and assists us in many ways. How does that impact the way in which we see others and interact with people different from ourselves? How can we assure that we are honoring the brilliant complexity of our psychology and challenging where negative implicit biases may be taking root? Most importantly, how do we make change in ourselves and how can we challenge others to change when implicit bias may be stereotypical or negative? The course will cover the following objectives:

    • Define implicit bias and the cognitive functions that it stems from.
    • Learn skills to identify and impact their own implicit bias.
    • Recognize how their implicit biases are formed and shaped.
    • Learn basic communication tools for confronting bias.
    • Identify where participants have a role in their lives and in their work places to decrease stereotyped bias.
    Upcoming Courses:
    12/05/2017
    9:00 am - 12:00 pm
    30 W. Mifflin St, Suite 1007
  • Do you ever face customers who have demands you cannot meet? Do you ever feel that a situation with a customer is out of control? Do you find it difficult to maintain your cool when dealing with an unruly or obnoxious person? This course will help you learn a few strategies that put you back in control of those difficult situations. The course is interactive and focuses on situations that you face in your daily work.

    There are no upcoming training dates for this course.
  • Any quality leadership course will touch on effective leadership practices, tools for building a healthy work environment, the difference between management and leadership, and the importance of trust in the workplace. This course does all of that and more, as you'll also receive practical tips and tools for leading a crew out in the field, and how to address the unique challenges that environment creates.

    There are no upcoming training dates for this course.
  • This training is the second part of the LGBTQ Competency Training sponsored by Public Health. Through this training participants will obtain the following information and skills:

    • Participants will have a reinforced understanding of key concepts regarding LGBTQ identities
    • Participants will be able to identify areas of change for their agencies in regards to welcoming LGBTQ clients

    Participants will practice personal and professional skills for interacting with LGBTQ individuals/clients/customer

    The fee for this training is only $25. Please forward your department's billing information to Millicent Hutchinson at mhutchinson@publichealthmdc.com

    There are no upcoming training dates for this course.
  • This course seeks to teach participants to focus their awareness on the present moment and gives practical applications to help employees apply mindfulness to their day to day work. The course will cover the following objectives:

    • Learn how to manage emotions and stress.
    • Increase self awareness.
    • Improve concentration.
    • Learn to practice kindness and compassion in our work.

    This is an hour long course that takes place over six sessions. Participants are required to attend all six sessions.

    There are no upcoming training dates for this course.
  • How do you use your time and how do you waste your time? This course will help you to use your hours wisely. The following topics will be covered in this workshop:

    • Time management benefits
    • Setting priorities
    • Planning
    • Goal Setting
    • Barriers for Effective Time Management
    • Managing Interruptions
    There are no upcoming training dates for this course.
  • The hiring process can be tricky to navigate. Come learn the basics of applying for City jobs (including internal promotions) including how to clearly communicate your experience and skills, what to expect from civil service exams, and how to prepare for your interview.

    There are no upcoming training dates for this course.
  • Identity theft continues to be the fastest growing crime in the United States. The more you learn about it, the less vulnerable you are. The Wisconsin Bureau of Consumer Protection will explain the following:

    • Different types of identity theft, how to recognize it and how to prevent it-including information about Fraud Alerts and Security Freezes
    • Tips for safeguarding personal information
    • How to spot the red flags of a scam
    There are no upcoming training dates for this course.
  • Preparing and presenting information to groups can be challenging and stressful. This course will train you in the art of developing and delivering presentation information including:

    • Understanding your audience
    • Preparing written materials and visuals
    • Focusing in on the key message
    • The importance of framing
    • Managing anxiety and delivering with confidence
    There are no upcoming training dates for this course.
  • This program will help you understand basic Quality & Process Improvement tools. Participants will analyze one of their own work processes and apply specific tools that help assess process inputs and outputs, create flowcharts, analyze cause and effect and ultimately change process to more effective address unit and customer improvement needs.

    There are no upcoming training dates for this course.
  • This course will teach you the basics needed to spot a severe weather storm. Attending this program will help assist the City of Madison and surrounding communities with early storm identification, earlier warnings, and increase the potential to save lives. The course will cover the following objectives:

    • Obtaining information and knowing if severe weather is going to be possible.
    • Learning National Weather Service (NWS) terminology related to storm watches vs. warnings and other NWS forecasts.
    • Knowing when it is important to look/spot storms.
    • Knowing what hazards arise during storms and how to avoid these hazards.
    • How to report severe weather information and why it is important.
    There are no upcoming training dates for this course.
  • I have an interview! Now what? Whether you've interviewed several times or just a few, it can be very stressful! This training goes above and beyond typical suggestions on how to improve you interviewing skills. Strategies on how to maximize your time with the interview panel and put yourself at ease will be discussed in a group setting. Techniques such as STAR and other tools will be used to better prepare your responses to difficult interview questions. If you'd like to STAND OUT at your next interview, this is the training for you!

    There are no upcoming training dates for this course.
  • Participants will assess their own internal strengths and understand how building on these strengths will help improve their work and personal lives.

    There are no upcoming training dates for this course.
  • The workshop is about developing a lifestyle which is rooted and grounded-one which is more resistant to the demands and stresses of daily life. If stress is beginning to creep into your life, this workshop will provide ideas for "Taming the Red-Eyed Monster!" Brief lecturettes will be combined with self-assessment instruments, individual exercises, small group discussion and fun activities.

    There are no upcoming training dates for this course.
  • This workshop is very similar to the full day stress workshop but provides additional focus on assisting employees and coworkers on better stress management. If stress is beginning to creep into your life or work unit, this workshop will provide ideas for tackling these issues.

    There are no upcoming training dates for this course.
  • The objective of this workshop is to update people's skills so that they can take more effective meeting minutes. The topics included are types of meeting minutes, language used in minutes, and tips and pointers on how to take effective meeting minutes.

    There are no upcoming training dates for this course.
  • This course will train participants to gain an understanding of the interview process and how they can be better prepared for a job interview. Course topics will include: Elements of interviewing, preparing for the interview, interview day, what interviewers look for, types of interviews, types of questions and how to respond to them, employers' best and worst impressions, questions to be prepared for, questions you may want to ask, follow up to the interview, common pitfalls to avoid.

    There are no upcoming training dates for this course.
  • This course delves into different aspects of stress, stress resiliency, authentic leadership behavior, and coping strategies. This course highlights the increasing need for managers (and employees) to foster attitudes like appreciation, care, and compassion within their staff as a means of creating a healthy and productive work environment.

    There are no upcoming training dates for this course.
  • Develop an understanding of basic data analysis tools to improve organizational productivity. Focus includes:

    • Elements of effective data planning
    • Basic statistics and terms, topics covered include gathering, organizing & displaying data
    • Creation & use of charts
    • Understanding how data overlaps
    There are no upcoming training dates for this course.
  • The Women's Leadership Series works to build the future leaders for our community! This five day series was designed to increase representation of women in the highest levels of leadership. The series is focused on:

    • Communication and Leadership
    • Relationship Management
    • Conflict Management
    • Strategic Management and Leadership
    • Career Management and Self Care

    We welcome women of diverse racial and ethnic groups, as the goal of the program is to impact overall underrepresentation at all levels of leadership. Individuals who are not cisgender are also welcome.

    Cost: $250 for city employees, $375 for external participants.

    2017 Series

    2017 Series Dates: April 25, May 8, May 25, June 12 and June 29.

    Resources

    There are no upcoming training dates for this course.
  • Disrespectful behavior is a growing problem in the workplace. The way that we treat the people that we work with reflects our previous life experience, our personal and our organizational values. Disrespectful behavior may contribute to an atmosphere of mistrust and workplace violence. Our goal is to assist employees in recognizing this problem and to teach skills for dealing with conflict and difficult situations before they escalate. A working environment built on trust and a feeling of security helps everyone do his or her best work. Course Objectives:

    • Familiarize participants with the growing problem of negative workplace behaviors.
    • Promote and emphasize respectful behavior.
    • Understand the personal and organizational benefits of treating others with respect and dignity. Emphasize the availability of EAP as a resource.
    There are no upcoming training dates for this course.
  • In this workshop, participants will learn about workplace violence and how to prevent it, or respond to it should it occur. After a brief video, case scenarios and discussion and handouts, participants will: be able to identify examples of workplace violence, become familiar with warning signs and "red flags", understand the extent of the problem and need to protect employees, learn about policies and how to use these in prevention or response.

    There are no upcoming training dates for this course.