Updated: June 2005
The Information Technology Department will continue to:

• Attract, develop and retain Information Technology staff that are able to implement the City's IS Strategic Plan.

• Acquire hardware and software that rank among the leaders in the industry, as balanced by their compatibility with the City's infrastructure, and by the resources needed for support.

• Define hardware, software and information security standards for the City of Madison.

• Stay current with the operating systems and application software that we use, as
  balanced by their compatibility with the City's infrastructure, and by the resources
  needed to stay current.

• Implement application software which meets our customers' needs, as balanced by their compatibility with the City's infrastructure, and by the resources needed for
  support.

• Promote enterprise-wide applications and the sharing of data between all agencies.

• Improve end-to-end application performance, reliability, availability and data integrity as balanced by the resources needed for support.

• Work with the other agencies to develop and maintain a long-term coordinated
  telecommunications plan to improve bandwidth and reduce costs.

• Review the IS organizational structure in order to provide support to customers in
  the most responsive manner.

• Place a high priority on training in order to make better use of technology and
  improve customer service.

• Place a high priority on securing and protecting the City's information systems.
  Maintain contingency planning for the City's information systems.

• Continuously improve communications with our customers in order to form business partnerships.

• Align Information Technology' goals with the City's business strategy.

• Continuously improve communications within Information Technology in order to
  support our mission.

• Choose new technologies that may provide solutions to our customer's needs, and
  share such information with our customers.

• Expand electronic government and provide new services.

• Participate in projects with other units of government that are mutually beneficial.

  Note: These direction statements are equally important and in no particular order.