Maintain a Customer Focus:

• Meet and exceed customer needs and expectations.

• Involve customers in order to understand their goals and visions.

• Assist our customers to realize their goals.

• Be responsible for City's information systems and technologies.

Develop Teamwork:

• Bring people together to develop and work toward common goals.

• Use teamwork to make quality decisions through consensus.

• Promote cooperation with other units of government, within Information Technology, and

• with and amongst our customers.

Continuously Improve Services and Products:

• Make decisions based on careful analysis and understanding of data.

• Evaluate and improve systems and processes.

• Provide ongoing training for employees and customers.

• Stay current with mainstream technologies and techniques.

• Provide all customers with the capability to readily acquire, share, protect, disseminate,

• and store the information needed to successfully accomplish their missions.

Value Employee Worth:

• Practice thoughtful listening and value everyone's input.

• Recognize the good work of others.

• Recognize, develop, and utilize employee's strengths.

• Encourage and value the participation of each individual.

Promote an Atmosphere of Openness to New Ideas:

• Communicate, Communicate, Communicate

• Promote open interchange of knowledge and opinions.

• Promote creative solutions, encourage risk-taking, and be tolerant of honest mistakes.