CITY OF MADISON - Metro Transit

CUSTOMER FEEDBACK

PLEASE SEND US YOUR COMMENTS

Metro Transit is interested in your feedback. Please fill out the form below to send us comments, suggestions and concerns.

All feedback will be reviewed and routed to the appropriate Metro staff.

METRO CUSTOMER FEEDBACK FORM

Type of Feedback:

Suggestions/Request

Complaint

Compliment

Would You Like a Response?

No

Yes

 

 

Service Type:

Fixed-Route

Paratransit

 

Customer Information:
 

First Name:

Last Name: (Required for a Response)
 

Street Address:

City:
 

State:

Zip:
 

E-mail: (Required)

 

 
 

Day Phone Number: (8 AM - 4:30 PM))

Night Phone Number:

Feedback Details:
 

Date of Incident:

Time of Incident:
       
AM

PM
 

Route Number:

Location: (Landmark, intersection, business area, etc.)
 

Direction of Travel:
 

Bus Number: (3-digit number on outside rear, sides, front of buses)

 
 

Driver Description:

 
 

Details of Feedback: (Please describe your suggestion/request, complaint or compliment.)

Thank you for your feedback. Metro staff will review your comments and respond
(when appropriate) within ten working days.

Metro Transit: (608) 266-4466; TTY/Textnet: (866) 704-2316; E-mail: mymetrobus@cityofmadison.com