CITY OF MADISON - Metro Transit

NO-SHOW APPEAL FORM

Oops! You Were a No-Show!
You Must Let Us Know If You're Not Going to Go

HOW TO APPEAL:

Appeals must be made in writing and sent to Metro Transit, Attn: Paratransit

No-Show Appeals, 1101 E. Washington Ave., Madison, WI 53703.

Or fill out the online form below:

Online Appeal Form

Please enter information from your "Oops!" ticket. If you didn't receive an "Oops!" ticket, you don't need to appeal.

If you can't read your "Oops" number, call our customer service center at:
(608) 266-4466 TTY/Textnet: (866) 704-2316 .

Ticket #:

Date of Ride:

Requested Pick-Up Time:

Name of Passenger:

Transit Provider:

Origin of Trip:

Destination of Trip:

For more information on this appeal, contact me by:

 

Contact Phone, E-mail or Postal Address:

Reason for Appealing No-Show:


Metro will contact you if any further info is needed or if the appeal is denied.

Thank you for your "No Show Appeal".

Paratransit "No-Show" Policy

If you're going to cancel your Paratransit trip, you need to contact us at least 30 minutes before the scheduled ride to prevent the trip from being considered a "no-show".

This can be done by calling the cancellation line at 267-1107.

Riders will be charged $5 for each no-show. Failure to pay the $5 charge may lead to a suspension of service until payment is made. Excessive no-shows may also result in a suspension of service.

In all cases where service may be suspended, the passenger will be given an opportunity to appeal. If you have questions about the no-show policy, call
(608) 266-4466; TTY/Textnet: (866) 704-2316.

Metro Transit: (608) 266-4466; TTY/Textnet: (866) 704-2316; E-mail: mymetrobus@cityofmadison.com