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2009 Recipient
Motorcoach Operator Lowell Roach

As part of Public Service Recognition week, Metro Transit General Manager, Chuck Kamp presented Motorcoach Operator Lowell Roach with Metro’s first annual “Customer Service Excellence Award”.

This new award will be presented every year to the Metro Transit employee who acquires the most customer compliments in a year and performs consistently at a level that exceeds customer expectations.

Lowell Roach is the first winner of this award for his outstanding customer service efforts in 2009.

This presentation was part of the City of Madison’s Public Service recognition event on Wednesday, May 5.

Posted: 6:14 PM

Due to the weather, most buses are running approximately 20 - 30 minutes behind schedule. Expect long delays if traveling through the downtown area. Drivers maintain schedules as conditions allow.

Metro Transit: (608) 266-4466; E-mail: