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Please look through Metro's video library for information and demonstrations on service and
fare items.



Featured Video (right):

Metro Adds More Names of Employees' Children and Grandchildren to Buses

The second annual “Name That Metro Bus” contest winners were unveiled at a ceremony on July 27th.

Chuck Kamp, Metro General Manager and Gary Poulson, chair of the City of Madison Transit and Parking Commission were on hand to congratulate the employees and their families.

 

NEW INNOVATIONS IN ELECTRONIC TRIP PLANNING

On Monday, May 23, 2011 Metro held a press conference announcing new innovations in electronic trip planning including the implementation of Google Maps and the use of phone apps by third party developers.



hybrid buses

Metro has 19 hybrid-electric powered buses in service.



HOW TO RIDE


How to Ride

General riding tips and instruction.


Helpful Tips for Older Riders on How to Ride the Bus

Metro staff appear on Madison City Channel's Senior Beat and describe several customer features that make it easier for older Americans to ride the bus.



How to Read Your Schedule

General tips and instruction and instruction on using Metro's System Map and Ride Guide.



Transit Tracker

General tips and instruction and instruction on using Metro's System Map and Ride Guide.



Bike Racks

Tips and instruction on using bike racks located on all Metro Transit buses.


Strollers

Read Metro's official policy and get tips and instruction on how to travel with your child stroller on buses.



How to use metro fare items

31-Day Passes

How to use Metro's 31-Day Pass.



10-Ride Cards

How to Use Metro's 10-Ride Cards.



Transfers/One-Day Passes

How to Use Metro's Transfers and One-Day Passes.

(One-Day Pass cost of $4.50 has not been updated in the video demonstration.)


Program Passes

How to Use Metro's Commute Card, EZ Rider, and other Unlimited Ride Passes.

CUSTOMER SERVICE EXCELLENCE AWARDs

2009: As part of Public Service Recognition week, Metro Transit General Manager, Chuck Kamp presented Motorcoach Operator Lowell Roach with Metro’s first annual “Customer Service Excellence Award”.


2010: As part of Public Service Recognition week, Metro Transit Service Manager, Ann Gullickson presented
Customer Service Representative Kathy Eisele with Metro’s second annual “Customer Service Excellence
Award”.

SAFE DRIVING AWARDS


2009: In 2009, Metro honored 214 drivers with safe driving records for a cumulative total of 1,932 years of
safe driving in the community.

2010: In 2010, Metro honored 233 drivers with safe driving records for a cumulative total of 2,100 years of
safe driving in the community.

supplemental school service

Metro Drivers Speak Up

Metro drivers describe safe riding practices and tips.


Metro Is Not A Yellow School Bus

General instruction and safety tips on how to ride Metro's supplemental school service.

English
Spanish
Hmong


WINTER WEATHER TRAVEL TIPS

General tips and instruction on riding during heavy snow and inclement weather.

English
Spanish
Downtown Detours on Sunday, May 27

Due to the cancellation of the full marathon, detours due to the Madison Marathon event have been updated for Sunday, May 27. Read more.
Metro Transit: (608) 266-4466; E-mail: mymetrobus@cityofmadison.com