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Please look through Metro's video library for information and demonstrations on service and
fare items.


FEATURED VIDEO

2013 Service Updates - Background

See Madison Mayor Paul Soglin, Metro Transit General Manager Chuck Kamp and Madison Transit, Parking Commission Chair Gary Poulson, and Madison alders talk about ideas and events behind service changes that went into effect in August 2013. Changes included new service added to Owl Creek and Grandview Commons neighborhoods.

 

METRO RECEIVES 2012 APTA AWARD

President and CEO of the American Public Transportation Association (APTA) Michael Melaniphy joined Mayor Paul Soglin, Metro Transit General Manager Chuck Kamp, and Metro Transit staff in celebrating its recognition as the best mid-sized transit system in North America.



NEW INNOVATIONS IN ELECTRONIC TRIP PLANNING

On Monday, May 23, 2011 Metro held a press conference announcing new innovations in electronic trip planning including the implementation of Google Maps and the use of phone apps by third party developers.



hybrid buses

Metro has 19 hybrid-electric powered buses in service.



HOW TO RIDE

How to Ride

General riding tips and instruction.


Accessible Services

Information and demonstration of features and equipment on Metro's fixed-route and paratransit services that make it easier for everyone to ride the bus.


Helpful Riding Tips for Older Riders

Metro staff appear on Madison City Channel's Senior Beat and describe several customer features that make it easier for older Americans to ride the bus.



How to Read Your Schedule

General tips and instruction and instruction on using Metro's System Map and Ride Guide.



Transit Tracker

General tips and instruction and instruction on using Metro's System Map and Ride Guide.



Bike Racks

Tips and instruction on using bike racks located on all Metro Transit buses.


Strollers

Read Metro's official policy and get tips and instruction on how to travel with your child stroller on buses.



How to use metro fare items

31-Day Passes

How to use Metro's 31-Day Pass.



10-Ride Cards

How to use Metro's 10-Ride Cards.



Transfers

How to use Metro's transfers.



1-Day Passes

How to use Metro's 1-Day Passes.



Program Passes

How to Use Metro's Commute Card, EZ Rider, and other Unlimited Ride Passes.

metro on madison city channel

National Tranportation Trends Lending to Success of Metro Transit

Metro Transit General Manager Chuck Kamp and 13th District Alder Sue Ellingson appear on Madison City Channel's District Reports to discuss how current national transportation trends are lending to the current success of Metro Transit.

Success and Future of Transit in Madison

Mayor Paul Soglin and Metro General Manager Chuck Kamp discuss Metro's current sucess and how transit will look in the future.

Bus Rapid Transit (BRT)

Metro General Manager Chuck Kamp appears on Madison City Channel’s “District Reports” and discusses bringing Bus Rapid Transit (BRT) to the City of Madison.

Bus Rapid Transit (BRT)

Metro General Manager Chuck Kamp discusses Metro’s plans for Bus Rapid Transit (BRT) with Downtown Madison, Inc.


Accessible Services

Metro staff appear on Madison City Channel's "Senior Beat" to and discuss accessible services on Metro buses.

CUSTOMER SERVICE EXCELLENCE AWARDs

2009: As part of Public Service Recognition week, Metro Transit General Manager, Chuck Kamp presented Motorcoach Operator Lowell Roach with Metro’s first annual “Customer Service Excellence Award”.


2010: As part of Public Service Recognition week, Metro Transit Service Manager, Ann Gullickson presented
Customer Service Representative Kathy Eisele with Metro’s second annual “Customer Service Excellence
Award”.

SAFE DRIVING AWARDS

2009: In 2009, Metro honored 214 drivers with safe driving records for a cumulative total of 1,932 years of
safe driving in the community.

2010: In 2010, Metro honored 233 drivers with safe driving records for a cumulative total of 2,100 years of
safe driving in the community.

supplemental school service

Metro Drivers Speak Up

Metro drivers describe safe riding practices and tips.


Metro Is Not A Yellow School Bus

General instruction and safety tips on how to ride Metro's supplemental school service.

English
Spanish
Hmong


WINTER WEATHER TRAVEL TIPS

General tips and instruction on riding during heavy snow and inclement weather.

English
Spanish
Metro Transit: (608) 266-4466; E-mail: mymetrobus@cityofmadison.com