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Metro job postings and application processes are handled through the City of Madison Human Resources office.

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For further information on the City of Madison's hiring process or questions on posted job opportunities, contact the City of Madison - Human Resources at 266-4615 or

current Metro transit job opportunities

Transit Customer Service Representative

Part-time (20 Hours Per Week)

This is varied administrative, clerical and customer service work in Metro's Customer Service Center and Reception area.

Positions work various shifts during hours the Customer Service Center is open (Customer Service hours are: 6:00 AM to 6:00 PM weekdays; 8:00 AM – 4:30 PM Saturdays; 9:00 AM – 4:30 PM on Sundays/holidays).

Duties and responsibilities include, but are not limited to:

  • Provide transit information to the public (involving the utilization of computer software), either in person or over the telephone regarding bus routes and schedules.
  • Perform Paratransit rider scheduling and ride confirmation functions (involving the utilization of computer software). Receive calls from registered Metro Paratransit riders and facilitate all reservations, scheduling, and confirmations.
  • Record all Metro customer feedback regarding the transit system, and log-in to computer system. Route feedback forms to appropriate personnel and monitor results. Record results into Metro Customer Feedback computer software.
  • Sell Metro prepaid fare options and convenience tickets. Assist customers in completing permit forms. Maintain related records. Fill Metro-By-Mail orders. Reconcile the daily pass and ticket consignment inventory with daily cash received from sales. Complete end-of-day accounting procedures and submit a daily deposit. Coordinate with other cashiers, supervisors, and members of Finance Unit to rectify balance discrepancies.

Applicants must have a working knowledge of, general office procedures, methods and equipment; inventory control procedures and elementary bookkeeping.; telephone etiquette and customer service techniques; and Metro routes, schedules, and both fixed-route and Paratransit policies. Applicants must have the ability to, learn and communicate Metro policies, routes, and scheduling; operate a computer utilizing E-mail, word processing, spreadsheet, and customer information software; make change and count cash with speed and accuracy; deal tactfully and courteously with the public; and establish and maintain effective internal and external working relationships.

Applications are due 11/23/14 at 11:59 PM


December Updates

Metro Transit: (608) 266-4466; E-mail: