City of

Award Background

The American Public Transportation Association (APTA) is an international organization that is the leading force in advancing public transportation. Members include small companies who design/construct/assist transportation, and public transportation organizations nationwide, as well as in Canada and Mexico.

Each year, the APTA conducts an awards program recognizing excellence in the public transportation industry. Called the “best of the best” in the industry, winners have demonstrated achievement in efficiency and effectiveness.

The Outstanding Public Transportation System Achievement Award

Awards were granted to systems in three categories based on annual ridership:

  • Providing fewer than 4 million passenger trips annually
  • Providing more than 4 million and fewer than 20 million passenger trips annually
  • Providing 20 million or more passenger trips annually

Quantitative measures made up 2/3 of the total score. Verifiable data for a consecutive three-year period was required.

Qualitative measures then made up 1/3 of the total score as according to the specific programmatic improvements and achievements in the last three years in the areas indicated below. All qualitative measures needed to be addressed.

Safety — Enhanced safety measures
Operations — Efficiencies in operating procedures
Customer Service — Methods of providing additional value and service to riders
Financial Management — Effective financial controls
Environmental Sustainability — Initiatives to increase sustainability of organization and community
Workforce Development — Well-trained workforce to meet the needs of the future
Attendance and Employee Costs — Containing costs and improving absentee rates
Minority and Women Advancement — Encouraging and promoting diversity
Marketing — Developing effective marketing tools to retain and attract riders
Policy and Administration — Implementing effective and productive administrative techniques
Community Relations — Promoting positive relations and contributing to a more “livable” community


Metro's application included accomplishment highlights from the past three years including in the areas of safety, customer service, environmental sustainability, workforce development, and community relations.

Read entire application here.

Metro Transit: (608) 266-4466; E-mail: