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Please check your 31-day passes and 10-ride cards!

Due to a computer error, a batch of bus passes that have already been sold expired on December 31, 2010.

Please check the serial number on your 31-day pass and/or 10-ride card. You may have an item that needs to be replaced.

Fare items that have expired are:

  • Adult 31-Day Passes:
Serial numbers LESS THAN 156401
  • Adult 10-Ride Cards
Serial numbers LESS THAN 482000
  • Senior/Disabled 10-Ride Cards:
Serial numbers LESS THAN 96001
  • Youth 10-Ride Cards:
Serial number LESS THAN 383018

These are the only items that need to be replaced.

All other expired passes/cards will not be valid to board.


Bring your pass/10-ride card to Metro Transit, 1245 E. Washington Ave.

Office hours are Monday through Friday: 7:30 AM - 5:00 PM.

You’ll be issued a NEW fare item, and you’ll receive a FREE Metro promotional item as supplies last.

Promotional items available are:

  • Metro color calendar
  • Pass or 10-ride card holder
  • Reusable shopping bags

(One promotional item per returned pass)

Metro apologizes for any inconvenience due to this error.

If you would like to mail your item for replacement, please send to: Metro Transit, Pass Replacement, 1245 E. Washington Ave., Madison, WI 53703.

Make sure to include your return address and indicate which promotion item you would like to receive.

If you have any questions or concerns about whether your item needs to be replaced, please contact Metro’s customer service center at (608) 266-4466 or

Metro Transit: (608) 266-4466; E-mail: