City of

Are you arranging transportation with a Family Care organization?

If so, please remember the following:

  1. All rides that have already been scheduled will be honored including standing rides.

  2. Standing rides will remain in place until they’ve been cancelled or changed.

  3. There is no need to rebook an existing ride. Call (608) 266-4466 to confirm and or review what rides are set up for each individual.

  4. The only thing that will change is who or what agency is paying for the ride.

  5. All riders need to be ready with either cash fare or a paper ticket.

  6. If there are questions about Family Care, contact the ADRC at (608) 240-7400 or




Metro Transit and the City of Madison Transit and Parking Commission (TPC) have been discussing proposed changes to paratransit service.

At a meeting held on Wednesday, January 10, Metro staff proposed:

  • Delaying the paratransit fare increase until 2019
  • Delaying the implementation of curb-to-curb service only until 2019
  • Moving forward with the elimination of convenience tickets in June (2018)
  • Moving forward with the elimination of “leave attended” service in June (2018)

Commissioners discussed this updated proposal and decided to delay the decision on all of these points until later in the Spring.

Commissioners committed to making a decision on this proposal by their May meeting.

The next Transit and Parking Commission meeting will be held on Wednesday, March 14 at 5:00 p.m. in the City Council Chambers, 210 Martin Luther King, Jr. Blvd. Room 201, City-County Building.

Metro Transit: (608) 266-4466; E-mail: