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How to Appeal Paratransit Determinations

Metro bases its decisions about ADA paratransit eligibility on the information you provide and the language of the Americans with Disabilities Act.  The ADA restricts paratransit eligibility to people who cannot use fixed-route transit service because impairment prevents them from getting to and from the bus stop or riding the bus.  Following the ADA’s guidelines, Metro bases its eligibility decision on individual capacity and abilities, and does not assume that all people with a specific diagnosis are the same. 

File an Appeal

You have one month to file an appeal.  The appeal deadline is shown on the notification letter. In your letter of appeal, please provide the following information:

  • Contact information:  your name, postal address, and telephone
  • Why you believe our decision was not justified
  • What you want to happen as a remedy
  • Why you are unable to use the fixed-route bus system. Include letters from professionals (case managers, social workers, doctors, etc.) that document why your impairment limits your independent traveling abilities

Please send appeal letter to:

Paratransit Certification Appeal

Transit General Manager

Metro Transit System

1101 East Washington Avenue

Madison, WI 53703

Metro Transit: (608) 266-4466; E-mail: