No-Show Notices and Penalties Have Changed

Riders now must cancel rides 60 minutes prior to ride reservation time.

Riders that do not show for rides or cancel less than 60 minutes prior will receive a no-show.

Riders receive a no-show notice postcard in the mail for any day they have no-shows. The postcard lists the ride date, time and location of the missed or late cancelled ride.

Excessive no shows and late cancels can result in suspension of service.

Riders are allowed the following no show and late cancelation occurrences, in a six month period, before being subject to suspension;

1 to 14 trips per month - maximum of 2 no shows per month

15 to 39 trips per month - maximum of 4 no shows per month

40 to 59 trips per month - maximum of 6 no shows per month

60 + trips per month - maximum of 8 no shows per month

 

If a rider exceeds these limits on a monthly basis, they are then subject to the following schedule for suspension of service;

1st violation - letter of warning

2nd violation - 1-day suspension of service

3rd & 4th violations - 7-day suspension of service

If you feel that you received a no-show in error, you are able to file an appeal. All appeals must be made in writing.

Make sure to include the time, date, and pick up address of the no-showed ride you are appealing.

Send written appeals to:

Metro Transit

Attn: No-Show Appeal

1245 E. Washington Ave.

Ste. 201

Madison, WI 53703

OR

email: mymetrobus@cityofmadison.com