City of
Madison

APPROVAL ON PROPOSED CHANGES DELAYED

Metro’s oversight committee, the Madison Transit and Parking Commission (TPC), has not yet made a decision on proposed changes to paratransit service.

Commissioners have decided to make a final decision no later than their May meeting, however they may act sooner.

As discussed in a public hearing in October, Metro is expecting the loss of $3.9 million in federal funding normally passed through by Dane County to help fund paratransit services.

With this funding no longer directly available, staff have proposed several changes to existing service.

After reviewing customer feedback, some of these changes are being considered for 2018 while others are now proposed to go into effect next year.

 

UPDATED PROPOSAL

The updated proposal recently presented to the TPC is as follows:

June 2018 Implementation
  • Fares become cash only. The use of green convenience tickets will be discontinued. Blue paper tickets will be available for passengers whose rides are provided by a service agency.
  • “Leave attended” service discontinued.
 
2019 Implementation
  • Fare increase to $4.00
  • Service becomes primarily “curb-to-curb” rather than “door-to-door.”
 
Important Notes:
  • Ride funding has not disappeared. The administration of the funding is being moved from Dane County to Family Care, IRIS, and Family Care Partnership agencies.
  • Metro has no plans to discontinue paratransit service. Metro is required by the ADA to offer paratransit service to those unable to use its fixed-route bus system.
  • Paper agency tickets will be available to riders arranging transportation through Family Care, IRIS or other service agencies.
  • Door-to-door service will still be available to riders that need this type of service due to their disability.
  • Riders are encouraged to contact the Aging and Disability Resource Center of Dane County (ADRC) to see what programs might be available to best serve their needs.

    Call: (608) 240-7400
    Email: ADRC@countyofdane.com

If you would like a Metro staff person to visit your group or organization to discuss these proposals, please call (608) 266-4466 or email mymetrobus@cityofmadison.com.

TRANSITION TO FAMILY CARE

Are you arranging transportation with a Family Care organization?

If so, please remember the following:

  1. All rides that have already been scheduled will be honored including standing rides.

  2. Standing rides will remain in place until they’ve been cancelled or changed.

  3. There is no need to rebook an existing ride. Call (608) 266-4466 to confirm and or review what rides are set up for each individual.

  4. The only thing that will change is who or what agency is paying for the ride.

  5. All riders need to be ready with either cash fare or a paper ticket.

  6. If there are questions about Family Care, contact the ADRC at (608) 240-7400 or ADRC@countyofdane.com.

give feedback
 
  • Call: (608) 266-4466
 
 

Written comments can also be mailed to:

Metro Transit - Paratransit Service Change Comments
1245 E. Washington Ave., Suite 201
Madison WI 53703

 
 
more information

For more information, see a list of Frequently Asked Questions available here.









Metro Transit: (608) 266-4466; E-mail: mymetrobus@cityofmadison.com