Wednesday, October 24, 2007 - 10:27am
Madison - The City of Madison Water Utility's "Ask Us, Tell Us" website contact form was not operating correctly from 9/13/07 until 10/10/07. If you made any submissions to "Ask Us, Tell Us" during that time frame, we ask that you resubmit them so that we can answer your questions and address your problems. We apologize for any inconvenience or problems this may have caused.
According to City Information Technology Staff, it appears that a change was made in error to the form, which resulted in a malfunction of the website.
Unfortunately, customers making submittals to the Water Utility on this form would not be aware that the page was not functional other than not receiving confirmation that their submission was received.
Again, we sincerely apologize and ask that you resubmit your concerns so we can answer your questions and address those concerns at http://www.cityofmadison.com/water/askus.cfm.
- Larry D. Nelson, City of Madison Engineer608-266-4651