Report a Problem-New and Improved

Thursday, April 4, 2013 - 4:09am

Mayor Paul Soglin is pleased to announce an updated Report a Problem website that will make it easier for residents to report problems to city agencies. "Our new site uses 'Responsive Design' to ensure a great browsing experience by working well on any device - desktop, tablet, net book, or smart phone - from anywhere you have internet access" the Mayor said. Starting today, the City of Madison will provide a new Report a Problem web site that smart phone users can access to report non-emergency problems; such as bikeway concerns, dead animal collection, and graffiti; more quickly while out and about in Madison.

The key to the new web site is the responsive architecture used by the City's Information Technology Department. Responsive architecture allows the web site to adjust to the screen size of the device in use. This makes information on the site easier to read and tools simpler to use, regardless of the device or operating system.

"The City of Madison was a pioneer in having an online reporting tool for potholes, missed recycling collections, and unshoveled sidewalks," added Chief Information Officer Paul Kronberger. "In furthering this innovation, our new, responsive, Report a Problem site will allow residents to quickly report issues to the City while they are on the go."

You can report non-emergency problems at
Abandoned Bicycle(s)
Abandoned Vehicle on Private Property
Ask Us, Tell: Drinking Water Quality & Pressure
Bikeway Concerns
Missed Brush Collection
Consumer Complaint
Dead Animal Collection
Exterior Housing
Pothole Concern
Missed Recycle & Refuse Collection
Blocked Sewer Access Covers (Man Hole Covers)
Sidewalk Concern
Sign (Zoning) Violation
Traffic Enforcement
Traffic Signals, Street Lights and Signs Requests
Tree Concerns
Weeds and Overgrown Vegetation


  • Sarah Edgerton, Information Technology608-261-9642