Warm weather does not mean service lateral freezing risk is over
February 20, 2014
Madison, WI – February 20, 2014
Despite milder temperatures over the last few days, the frost line below Madison remains at least 6-feet deep. That means frozen service laterals (the pipe that runs from a home to a water main) are still a widespread problem throughout the city.
So far, the utility has directed more than 400 people living in areas at high risk for freezing to continuously run their water until further notice. If the utility has directed you to run your water to prevent your service line from freezing, please do not turn it off, even if it’s warm outside. The utility will notify you when the frost line has receded to a safe depth. Again, only customers directed by the utility to run their water will receive a billing credit for excess water used.
Since last Monday, Madison Water Utility crews have thawed more than 100 frozen service laterals, and calls continue to come in. In some areas, we are opening up fire hydrants to prevent our own water mains from freezing.
Checking the temperature of your water:
If you are concerned about your service lateral freezing, you can run the water for a few moments then check its temperature by holding a thermometer in the stream. If the reading is less than 35 degrees, call Madison Water Utility at (608) 266-4651.
If you believe your lateral is frozen, call Madison Water Utility Dispatch at (608) 266-4661.
Photo: MWU employee checks temperature of water flowing through a hydrant
- Frozen lateral concerns - contact Water Utility Dispatch, (608) 266-4661
- Media inquiries only - contact Amy Barrilleaux, Water Utility PIO, Office - (608) 266-9129, Cell - (608) 219-9666, firstname.lastname@example.org