To report a main break or other emergency
LOCATE AND CHECK POLICY
SERVICE BOXES AND SERVICE VALES
All service boxes and service valves must be located and exercised by Madison Water Utility personnel prior to operation by a property owner, plumber, or other contractor. This can be requested by contacting the utility at (608) 266-4661. Personnel will be sent to the site to locate and exercise the curb stop or service valve at no charge, and they will leave the service on or off upon request.
Madison Water Utility Operations Center