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Contact Madison Water Utility

To report an emergency,
call Madison Water Utility
266-4665 (24 hours)

Need to Report a Service Problem or Water Quality Problem? Go to the City of Madison Report a Problem

Email: water@cityofmadison.com

Call Diggers Hotline®: 1-800-242-8511

Water Utility Board: City Committee Information

Madison Water Utility Services (alpha order)

  • 24-hour Operator: 266-4665
  • Billing Questions, Start Service: 266-4641 (Customer Service)
  • Construction of water mains and laterals: 266-4646 (Engineering Section)
  • Dispatcher (7:30 am - 3:30 pm weekdays): 266-4661
  • Engineering Section, Madison Water Utility: 266-4646
  • Flushing Information (recorded message): 261-9178
    Flushing Operations Questions: 266-4661, 266-4665 (Dispatcher/24-hour Operator)
  • General questions, Administration: 266-4651
  • Lead Hotline: 264-5323
  • Lead replacement individual project questions:
    266-5986 (Distribution Section Field Supervisor)
  • Leaks in water mains or laterals: 266-4661, 266-4665 (Dispatcher, 24-hour Operator)
  • Olin Avenue Office FAX Billing, Meter Shop, Accounting: 266-4426
  • Olin Avenue Office FAX Administration, Engineering, Water Quality: 266-4644
  • Operations Center FAX: 264-9298
  • Pressure problems: 266-4653 (Engineering Section)
  • Public Health of Madison and Dane County: 266-4821
  • Water meter questions: 266-4765 (Water Meter Shop Office)
  • Water quality questions: 266-4654

EPA Safe Drinking Water Hotline: 800-426-4791
(Monday through Friday, 9:00am-5:00pm Eastern time)
EPA Radon Hotline: 800-SOS-RADON