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Image: Water Header

Operations

  • Madison Water Utility General Manager:
    Tom Heikkinen, General Manager, (608) 266-4652
  • Principal Engineer--Water:
    Alan Larson, (608) 266-4653
  • Operations Manager:
  • Dan Rodefeld, (608) 261-9970
  • Accounting/Financial Manager:
    Robin Piper, (608) 266-4656
  • Customer Service Manager:
    Ken Key, (608) 266-4645
  • Water Quality Manager:                   Joseph Grande, (608) 266-4654
Image: At Your Service

Madison Water Utility is an agency of the City of Madison. It is a public water system owned and operated by the municipality. The Utility is established under the authority of State of Wisconsin Statutes which provide for appointment of a Board of Water Commissioners to manage the Utility and to supervise its operation, under the general control and supervision of the Madison Common Council. The Board of Water Commissioners appoints a General Manager, subject to the approval of the Mayor and Common Council, who is responsible for day-to-day management and supervision of the Utility.

The Utility is divided into functional areas or sections: Administration, Finance, Engineering, Water Quality, and Operations (Distribution and Maintenance). Of 129 budgeted regular positions, more than 75 provide direct services in distribution system maintenance and repair, meter installation and service, and customer billing services. An additional 30 positions have responsibility for monitoring water quality and pumping operations and for facility and vehicle maintenance. The other budgeted positions provide engineering services, finance and accounting services, and supervision of field and office staff. Hourly and seasonal employees provide support for specific seasonal or project work.