Lost your bill or have a question?
Call Customer Service at (608) 266-4641.
Inquiries relating to stormwater charges:
Call City Engineering at
(608) 266-4751.
Billing Office Hours:
Monday-Friday, 7:30 am-4:00 pm
**An after-hours payment box is now located at the front door of our office at 119 E Olin Avenue.
Pay your bill online at
www.madisonpay.com
Your water bill is only one part of the Madison Municipal Services bill that is sent every six months. The average six-month residential Madison Municipal Services bill as of June 2010 is $284.58, and includes the following:
- Water and sewer meter charges
- Water use (metered water consumption)
- Landfill remediation
- Storm sewer
- Sewer use
- Public fire protection
The cost for 1,000 gallons of water is $2.81 and for sewer $2.33. Overall use in the city in 2010 was 105.12 gallons per person per day, though less for residential accounts—65 gallons per person per day.
Water Rates
Madison Water Utility rates and rules are established by a state regulatory agency, the Wisconsin Public Service Commission.
Can I be billed monthly?
A customer who wishes to prepay toward the next scheduled billing may do so. Please contact Water Utility Customer Service to arrange to make monthly or quarterly payments in advance. Call (608) 266-4641.
Lost your bill or need help with it?
Call our Customer Service section, (608) 266-4641.
