BILLING AND CUSTOMER SERVICE
Monday-Friday, 7:30 a.m. to 4:00 p.m.
Pay your bill online: www.madisonpay.com
After-hours payment box: 119 E Olin Avenue
Inquiries relating to stormwater/sewer charges:
Call City Engineering at
YOUR MUNICIPAL SERVICES BILL
Your "water bill" pays for a lot more than just water. Madison Water Utility's charges represent less than half of the average bill. Here's how it breaks down:
Water: $2.81 per 1,000 gallons
Sewer: $2.50 per 1,000 gallons
Madison Water Utility currently bills customers every 6 months, but we will be transitioning to monthly billing in mid-2014.
AVERAGE 6-MONTH BILLS BASED ON HOUSEHOLD SIZE
Look up the size of your household below to estimate an average 6-month Madison Municipal Services bill:
Number of People
Water Used in Gallons
||11K to 17.5K Gallons
||$215.00 to $250.00
||17.5K to 30K Gallons
||$250.00 to $315.00
||30K to 45K Gallons
||$315.00 to $395.00
||45K to 60K Gallons
||$395.00 to $470.00
||60K to 75K Gallons
||$470.00 to $550.00
Madison Water Utility rates and rules are established by a state regulatory agency, the Wisconsin Public Service Commission.
We do not disclose your billing and account information to third parties without your express consent. This includes banks and management companies.
As outlined in Act 25, any information that identifies a customer by usage or account status (i.e. past due status) is not a public record and can only be released with the customer’s permission or to the parties specifically identified within section 196.137(2)(a)-(d).
This does still allow information to be provided to the owner of a rental property whose tenant has a delinquent account.
To authorize Madison Water Utility to release account information to a third party (such as a property management company), please complete and sign a consent form:
Form- Consent to Disclose Customer Information