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Billing Questions

BILLING AND CUSTOMER SERVICE

Monday-Friday, 7:30 a.m. to 4:00 p.m.

(608) 266-4641

Pay your bill online: www.madisonpay.com

After-hours payment box: 119 E Olin Avenue 

Inquiries relating to stormwater/sewer charges:


Call City Engineering at (608) 266-4751


YOUR MUNICIPAL SERVICES BILL

Your "water bill" pays for a lot more than just water. Madison Water Utility's charges represent less than half of the average bill. Here's how it breaks down:

Pie chart describing average montly municipal services bill

CURRENT RATES

Water: $2.81 per 1,000 gallons

Sewer: $2.50 per 1,000 gallons

Madison Water Utility currently bills customers every 6 months, but we will be transitioning to monthly billing in mid-2014.

 

AVERAGE 6-MONTH BILLS BASED ON HOUSEHOLD SIZE

Look up the size of your household below to estimate an average 6-month Madison Municipal Services bill:


Number of People
Water Used in Gallons
Dollar Amount
One 11K to 17.5K Gallons $215.00 to $250.00
Two 17.5K to 30K Gallons $250.00 to $315.00
Three 30K to 45K Gallons $315.00 to $395.00
Four 45K to 60K Gallons $395.00 to $470.00
Five 60K to 75K Gallons $470.00 to $550.00

 

Madison Water Utility rates and rules are established by a state regulatory agency, the Wisconsin Public Service Commission.

 

CUSTOMER PRIVACY

We do not disclose your billing and account information to third parties without your express consent. This includes banks and management companies.

As outlined in Act 25, any information that identifies a customer by usage or account status (i.e. past due status) is not a public record and can only be released with the customer’s permission or to the parties specifically identified within section 196.137(2)(a)-(d).

This does still allow information to be provided to the owner of a rental property whose tenant has a delinquent account.

To authorize Madison Water Utility to release account information to a third party (such as a property management company), please complete and sign a consent form:

Form- Consent to Disclose Customer Information

 

View Your Account Online

Madison Water Utility invites you to use a new online feature called MyWater.

MyWater allows you to:

  • Check the current balance of your account.
  • View amount of previous billings and payments.
  • View a history of your water use and meter readings.
  • Sign up to receive electronic bills (no paper copy will be sent).
  • Provide a link for online payment.
  • Use the Report an Issue feature to ask a question or report a problem.