Lost your bill or have a question?
Call Customer Service at (608) 266-4641.
Inquiries relating to stormwater charges:
Call City Engineering at
(608) 266-4751.
Billing Office Hours:
Monday-Friday, 7:30 am-4:00 pm
An after-hours payment box is now located at the front door of our office at 119 E Olin Avenue.
Pay your bill online at
www.madisonpay.com
Your water bill is one part of the Madison Municipal Services bill which is sent every six months. The average six-month residential Madison Municipal Services bill as of June 2009 is $239.10, and includes the following:
- Water and sewer meter charges
- Water use (metered water consumption)
- Landfill remediation
- Storm sewer
- Sewer use
- Public fire protection
The cost for 1000 gallons of water is $1.88 and for sewer $1.78. Overall use in the city in 2008 was 108.88 gallons per person per day, though less for residential accounts—64.8 gallons per person per day.
Rate Case
Information about the Water Utility's current rate case can be found on the website of the Wisconsin Public Service Commission (regulatory agency) under the docket number 3280-WR-111.
Can I be billed monthly?
A customer who wishes to prepay toward the next scheduled billing may do so. Please contact Water Utility Customer Service to arrange to make monthly or quarterly payments in advance. Call (608) 266-4641.
Lost your bill or need help with it?
Call our Customer Service section, (608) 266-4641.
