General Contacts
- To report an emergency, call Madison Water Utility - (608) 266-4665 (24 hours)
- Need to report a service or water quality problem? Use the Report an Issue form
- Email: water@cityofmadison.com
- To email the Water Utility Board, please use the Report an Issue form and select "Contact Water Utility Board" as the Subject.
Service Contacts
- 24-hour Operator: 266-4665
- Billing Questions, Start Service: 266-4641
(Customer Service)
- Construction of water mains and laterals: 266-4646 (Engineering Section)
- Dispatcher (7:30 am - 3:30 pm weekdays): 266-4661
- Engineering Section, Madison Water Utility: 266-4646
- Flushing Information (recorded message): 261-9178
Flushing Operations Questions: 266-4661, 266-4665 (Dispatcher/24-hour Operator)
- General questions, Administration: 266-4651
- Lead Hotline: 264-5323
- Lead replacement individual project questions:
266-5986 (Distribution Section Field Supervisor)
- Leaks in water mains or laterals: 266-4661, 266-4665 (Dispatcher, 24-hour Operator)
- Media questions: 266-9129
- Olin Avenue Office FAX Billing, Meter Shop, Accounting: 266-4426
- Olin Avenue Office FAX Administration, Engineering, Water Quality: 266-4644
- Operations Center FAX: 264-9298
- Pressure problems: 266-4653 (Engineering Section)
- Public Health of Madison and Dane County: 266-4821
- Water meter questions: 266-4765 (Water Meter Shop Office)
- Water quality questions: 266-4654
Other Important Contacts
Locations
Administrative Office
119 East Olin Avenue, Madison WI 53713
Open 7:30a.m. - 4:00 p.m., Monday - Friday
The Administrative Office has these work areas:
- Administration
- Billing (Customers may pay bills)
- Water Quality
- Engineering
- Lead Service Replacement Reimbursement - 266-4651
- Meter Shop
- Service: Start or end water service (Billing Section)
Operations Center
The Dispatcher’s telephone number, 266-4661, is answered at all hours. The Operations Center is the base of field operations and can respond to reports at any time.
