City of Madison Logo
Water Utility Header

Winner - Best Tasting Water in Wisconsin, 2013 WWA State Fair competition

General Information

General Contacts

To report a water outage, main break, or other emergency:

Dispatch - (608) 266-4661

After Hours - (608) 266-4665

General Information/Administration

(608) 266-4651

water@cityofmadison.com

Billing Questions/Start or Stop Water Service:

(608) 266-4641

waterbilling@cityofmadison.com

Water Main Flushing Schedule (recorded message):

(608) 261-9178

Media Inquiries:

(608) 266-9129

abarrilleaux@madisonwater.org

To report a service or water quality problem:

Use the Report an Issue form

Diggers Hotline®: 1-800-242-8511

SERVICE CONTACTS

Dispatch:

Report a system problem (missing valve covers, hydrant issues, water main breaks), order a locate and check.

(608) 266-4661

After hours call the emergency hotline at (608) 266-4665.

Engineering Section:

Applications for service laterals, temporary hydrant connections, water main extensions

(608) 266-4646

Water Meter Shop:

Water meter questions/meter service and installation appointments

(608) 266-4765

 

MAILING ADDRESSES

Administrative Office

119 East Olin Avenue

Madison WI 53713

Main: (608) 266-4651
Fax: (608) 266-4426

Open 7:30a.m. - 4:00 p.m., Monday - Friday

Operations Center

Madison Water Utility Operations Center
110 S. Paterson Street
Madison, WI 53703
Main:(608) 266-4661

Fax: (608) 264-9298

Open 7:30a.m. - 3:30 p.m., Monday - Friday