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Winner - Best Tasting Water in Wisconsin, 2013 WWA State Fair competition

Tag: customer service
September 25, 2013 10:48 AM
The stories keep coming in – the landlord who found a broken showerhead spewing water in an unoccupied apartment; the man with a silently running toilet; the couple unaware that a burst hose was gushing in their yard. "They normally say, 'It's impossible. There's no way for that much water … [read more]
Label: Our People
Tags: conservation, customer service, Madison Water Utility, Project H2O
October 31, 2013 10:54 AM
Embracing new technology Imagine Badger Rd. completely gutted – nothing but dirt and gravel, impassable for months. Same story for West Mifflin St. and Lake Mendota Drive. It's what would have happened had Madison Water Utility chosen to dig up and replace the aging water mains that … [read more]
Label: Sustainability
Tags: clean water, customer service, Madison Water Utility, sustainability, water quality
November 15, 2013 4:01 PM
"We're working on our knees" It's Friday, and Madison Water Utility master mechanic Brian Boettcher has just moved a large dump truck into his shop, careful not to scrape the room's ceiling. To change the truck's oil, he'll have to lie on his back. "The older I get, the harder it … [read more]
Label: Serving the Community
Tags: customer service, history, Madison Water Utility, Paterson
January 8, 2014 9:59 AM
Aging infrastructure meets extreme weather It's 1:00 a.m. on a brutally cold Monday morning, and the call comes in – a six-inch wide water main has ruptured beneath East Badger Road. It's the first of 8 main break calls that will push Madison Water Utility crews to work back-to-back … [read more]
Label: Sustainability
Tags: clean water, customer service, sustainability, water quality, winterization
January 29, 2014 2:41 PM
Out of the dark ages In 2010, Madison Water Utility had a decision to make. The device it had been using for decades to record water use inside Madison homes was about to become obsolete. "They were going to quit manufacturing our Read-o-Matic system that was first introduced in … [read more]
Label: Sustainability
Tags: conservation, customer service, Project H2O, sustainability
February 13, 2014 10:09 AM
Going without It's easy to take it for granted – turn on the tap, out comes water. But for dozens of people in Madison, the water has stopped. "You can't flush the toilets, you can't wash the dishes, you can't wash clothes...brush your teeth, take a shower, all those things," says … [read more]
Label: Serving the Community
Tags: customer service, frozen pipes, main breaks, winterization
March 6, 2014 3:30 PM
  In harm's way It was another brutally cold February night, and Jim Garde's back was turned to traffic along South Stoughton Rd. as he worked on Madison Water Utility's 144th main break of the year. He didn't see the car that was careening toward him, past orange cones, barriers and … [read more]
Label: Serving the Community
Tags: customer service, frozen pipes, main breaks, safety, water supply
June 30, 2014 3:58 PM
Infrastructure unearthed Everything that makes modern life possible is buried under East Johnson Street. It might sound like an overstatement, until you get a rare glimpse of Madison's complex web of infrastructure, temporarily exposed some six feet below the street's … [read more]
Label: Serving the Community
Tags: clean water, customer service, projects, sustainability

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