Tag: customer service
September 25, 2013 10:48 AM
The stories keep coming in – the landlord who found a broken showerhead spewing water in an unoccupied apartment; the man with a silently running toilet; the couple unaware that a burst hose was gushing in their yard. "They normally say, 'It's impossible. There's no way for that much water … [read more]
Label: Our People
Tags: conservation, customer service, Madison Water Utility, Project H2O
October 31, 2013 10:54 AM
Embracing new technology Imagine Badger Rd. completely gutted – nothing but dirt and gravel, impassable for months. Same story for West Mifflin St. and Lake Mendota Drive. It's what would have happened had Madison Water Utility chosen to dig up and replace the aging water mains that … [read more]
Tags: clean water, customer service, Madison Water Utility, sustainability, water quality
November 15, 2013 4:01 PM
"We're working on our knees" It's Friday, and Madison Water Utility master mechanic Brian Boettcher has just moved a large dump truck into his shop, careful not to scrape the room's ceiling. To change the truck's oil, he'll have to lie on his back. "The older I get, the harder it … [read more]
Label: Serving the Community
Tags: customer service, history, Madison Water Utility, Paterson
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