To report a main break or other emergency
While we are fortunate not to have the water supply shortages that many parts of the country experience, nor the expensive challenge of treating surface water, we do share the same concerns about protecting source water and renewing aging infrastructure. The vast majority of our infrastructure consists of the over 800 miles of buried pipes that transmit and distribute water to your homes and businesses. Since the average life of a water main is 100 years, we must replace about 1% or 8 miles per year. At a cost of nearly $1,000,000 a mile, it adds up fast. While we must increase water rates to pay for all of this, the good news is the cost of water in Madison is well below state and national averages, and will remain so.
I am proud of our workforce here at the Madison Water Utility. They are hard working, reliable, and deeply committed public servants dedicated to providing the highest quality water to the people of Madison. And we are all honored to have your trust.