Welcome to the City of Madison, Wisconsin

Most Requested

Doing Business

Administrative Office:
119 East Olin Avenue,
Madison WI 53713
Open: M - F,
7:30a.m. - 4:30 p.m.
Main:(608) 266-4651
Fax: (608) 266-4426
TTY: (866) 704-2315

Questions regarding
Water Quality?
Call: (608) 266-4654

General Questions?
Call: (608) 266-4651

Who do I call if my sewer backs up?
Call City Engineering:
(608) 266-4430,
M - F, 7:30a.m. - 11p.m.,
Sat. - Sun., 9:00a.m. - 11:00p.m. If after hours, call the Water Utility dispatcher at (608) 266-4665

Plan, Programs & Projects

Water Main Flushing Program
Lead Replacement Program
Infrastructure Plan
Executive Summary: Madison Water Utility Master Plan

Madison Water Utility 2007 External Communication Plan, Draft Copy (V.6)
Madison Water Utility Strategic Plan: The utility followed a participatory process to assess the organization and identify opportunities for improvement. During the project several areas were identified where the Utility would like and needs to improve performance. To learn more.. (PDF 2MB)
Appendix A (PDF 36KB)

Appendix B (PDF 3MB)

Public Participation Process for Water Utility Facilities