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Action Plan

Results Madison will be phased in from 2021 through 2026 in order to achieve full implementation for the 2027 budget, where we will fully realize results-oriented, service-level budgeting. The general rollout:

  1. Provide an opportunity for City agencies to revisit their service inventory, performance measures, and data action plans in 2021
  2. Pilot one agency in 2022
  3. Update chart of accounts (i.e., financial account structure for services) for 1/3 of agencies each year, starting in December of 2022
  4. Migrate 1/3 of agencies to new services for each budget, starting with the 2024 budget

  1. Change management

    Remarketing campaign for Results Madison (Q2 start)

    Finalize outcomes and indicators for all citywide elements (Q2 start)

    Review service inventory, performance measures, and data action plans with opportunity to make updates (Q2 start)

    Implement performance measurement system for 1 pilot agency (Q3 start)

    Migrate 1 pilot agency to new chart of accounts in Munis for 2023 budget (Q4 start)

  2. Pilot agency rollout

    Measurement

    Review and calibrate performance measures for pilot agency (Q1 start)

    Implement performance measurement for first 1/3 of City agencies (Q2 start)

    Test validity and reliability of pilot agency performance measurement systems (Q3 start)

    Service Level Budgeting

    Develop pilot agency budget with newly defined services for 2023 Budget (Q2 start)

    Technical Solutions

    Pilot data warehouse and analytic platform for pilot agency's measures (Q3 start)

    Migrate first 1/3 of city agencies to new services in Munis for 2024 budget (Q4 start)

  3. Scale up to one third of agencies

    Measurement

    Review and calibrate performance measures for first 1/3 of agencies (Q1 start)

    Implement performance measurements for second 1/3 of City agencies (Q2 start)

    Test validity and reliability of performance measurement systems for first 1/3 of agencies (Q3 start)

    Service Level Budgeting

    Incorporate pilot agency measurement system into service budgets for 2024 budget (Q2 start)

    Present pilot agency in budget book with clear connection between levels of funding, service delivery, performance measures, outcomes, and elements for 2024 budget (Q3 start)

    Technical Solutions

    Data warehouse and analytic platform for  first 1/3 agencies' measures (Q3 start)

    Migrate second 1/3 of city agencies to new services in Munis for 2025 budget (Q4 start)

  4. Scale up to two thirds of agencies

    Measurement

    Review and calibrate performance measures for second 1/3 of agencies (Q1 start)

    Implement performance measurements for last 1/3 of City agencies (Q2 start)

    Test validity and reliability of performance measurement systems  for second 1/3 of agencies (Q3 start)

    Service Level Budgeting

    Incorporate agency measurement systems for the first 1/3 of agencies that migrated to new services in Dec 2022 (Q2 start)

    Present first 1/3 of agencies in budget book with clear connection between levels of funding, service delivery, performance measures, outcomes, and elements for 2025 budget (Q3 start)

    Technical Solutions

    Data warehouse and analytic platform for second 1/3 agencies' measures (Q3 start)

    Migrate last 1/3 of city agencies to new services in Munis for 2026 budget (Q4 start)

  5. Scale up to all agencies

    Measurement

    Review and calibrate performance measures for last 1/3 of agencies (Q1 start)

    Test validity and reliability of performance measurement systems for last 1/3 of agencies (Q3 start)

    Service Level Budgeting

    Incorporate agency measurement systems for second 1/3 of agencies that migrated to new services in Dec 2023 (Q2 start)

    Present 2/3 of agencies in budget book with clear connection between levels of funding, service delivery, performance measures, outcomes, and elements for 2026 budget (Q3 start)

    Technical Solutions

    Data warehouse and analytic platform for second 1/3 agencies' measures (Q3 start)

    Migrate last 1/3 of city agencies to new services in Munis for 2026 budget (Q4 start)

  6. 2026

    Service Level Budgeting

    Incorporate agency measurement systems for the last 1/3 of agencies that migrated to new services in Dec 2024 (Q2 start)

    Present all agencies in budget book with clear connection between levels of funding, service delivery, performance measures, outcomes, and elements for 2027 budget (Q3 start)

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