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2013 NEW LEADERSHIP DEVELOPMENT PROGRAM

Recommended for individuals who must influence the work of others, particularly those who are either assigned or must assume the responsibility of directing and leading the work of others, without being given any formal position authority. These workshops are designed to help you discover your leadership potential, to provide tools to help you positively influence people in the workplace and to provide foundational knowledge for anyone considering the move to supervision.

A Leadership certificate is presented upon completion of ALL the Core coursework and 2 of the Electives.

Dates for Core Curriculum: (Spring 2013 Leadership Development Program)

April 23 8:30 a.m. - 4:00 p.m. Lussier Center (Downstairs) 3101 Lake Farm Rd.
May 7 8:30 a.m. - 4:00 p.m. Lussier Center (Downstairs) 3101 Lake Farm Rd.
May 21 8:30 a.m. - 12:00 p.m. Emil St. Training Room 1600 Emil St.
June 5 8:30 a.m. - 12:00 p.m. Water Utility Conf. Room 119 E. Olin Ave.
June 19 8:30 a.m. - 12:00 p.m. Room 300, MMB 215 MLK Jr. Blvd.

Dates for Core Curriculum: (Fall 2013 Leadership Development Program)

Sept. 18 8:30 a.m. - 4:00 p.m. Lussier Center (Downstairs) 3101 Lake Farm Rd.
Oct. 1 8:30 a.m. - 4:00 p.m. Water Utility Conf. Room 119 E. Olin Ave.
Oct. 16 8:30 a.m. - 12:00 p.m. Emil St. Training Room 1600 Emil St.
Oct. 29 8:30 a.m. - 12:00 p.m. Water Utility Conf. Room 119 E. Olin Ave.
Nov. 5 8:30 a.m. - 12:00 p.m. Room 300, MMB 215 MLK, Jr. Blvd.

Core Curriculum

  • Leadership and Influence Beyond Formal Authority: Understanding Self and Purpose
  • Leadership and Influence Beyond Formal Authority: Working with People
  • Team Dynamics
  • Conflict Resolution and Problem Solving
  • Creating a Respectful Workplace

Electives Curriculum

  • When Customers Go Bad
    • January 23
      8:30 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • How to Give and Receive Constructive Feedback
    • February 21
      9:00 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • A.C.E. It! How to Solve Tough Workplace Problems
    • February 27
      9:00 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • How to Handle Difficult and Unruly People
    • March 21
      8:30 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • How to Communicate and Listen Effectively
    • March 27
      8:30 a.m. - 12:00 p.m.
      Room 300, MMB
  • Bad Apples – How to Deal with Difficult Attitudes
    • April 11
      9:00 a.m. - 12:00 p.m.
      Room 300, MMB
  • Managing Projects
    • April 25
      8:30 a.m. - 12:00 p.m.
      Room 300, MMB
  • The Telephone as a Customer Service Tool
    • May 2
      8:30 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • Time Management
    • May 14 
      9:00 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • Effective Facilitation and Meeting Management
    • May 22
      8:30 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • Basics of Customer Service
    • June 6
      8:30 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • Glad I Could Help: Real Customer Service Situations for Discussion
    • July 11
      8:30 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • Communicating and Working Effectively with Customers
    • July 25
      9:00 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • Everybody Wins: How to Turn Conflict into Collaboration
    • August 20
      9:00 a.m. - 12:00 p.m.
      Rm. 300, MMB
  • Bad Apples – How to Deal with Difficult Attitudes
    • September 26
      9:00 a.m. - 12:00 p.m.
      Room 300, MMB
  • Stress – How Do I Handle It?
    • October 9 
      8:30 a.m. - 4:00 p.m.
      Rm. 300, MMB
  • Keeping Cool with Hot Customers
    • October 17
      8:30 a.m. - 12:00 p.m.
      Room 300, MMB
  • Handling Anger Before Anger Handles You
    • November 12 
      8:30 a.m. - 4:00 p.m.
      Rm. 300, MMB
  • M.E.E.T. on Common Ground: Speaking Up for Respect in the Workplace
    • November 14
      8:30 a.m. - 12:00 p.m.
      Room 300, MMB
  • Motivational Tools and Techniques
    • November 20
      8:30 a.m. - 12:00 p.m.
      Room 300, MMB
  • Just Be F.A.I.R.: A Practical Approach to Diversity in the Workplace
    • December 11
      8:30 a.m. - 12:00 p.m.
      Room 300, MMB
 

   
 

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