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City of Madison Finance | Photo Credit: Archie Nicolette

Frequently Asked Questions

 

ACCOUNTS PAYABLE

Who do I talk to about a bill that hasn't been paid yet?

  • Business names beginning with A-Z should contact David Bachim at (608) 267-1151 or Tammy Gloyd at (608) 266-4055.
ACCOUNTS RECEIVABLE/PROMISSORY NOTE/UNCLAIMED PROPERTY

Who do I talk to about damages I caused to City property or to discuss a payment plan for the damages?

  • Diane Bower, (608) 266-4025
  • Jennifer Smith, (608) 261-4233

Who do I talk to about getting a hold off of my driver's license by the DMV?

  • Diane Bower, (608) 266-4025

Who should I talk to about a promissory note?

  • Diane Bower, (608) 266-4025
  • Jennifer Smith, (608) 261-4233

Who do I talk to about unclaimed property?

  • Wendy Murkve, (608) 266-4008
AMBULANCE

Who do I contact if I have a question about my Ambulance Bill?

  • Beginning 1/1/2013, the City of Madison utilizes billing services from Intermedix. For more information, please visit:


BUDGET AND FINANCE

Who should I contact if I have a question about the current budget or past and future budgets?

Each City agency is assigned to one of four Finance Department budget analysts. You can call Mary Lloyd at (608) 266-4671 to be directed to the appropriate analyst or contact Laura Larsen at (608) 267-4913 for all general budget questions.

  • For copies of the budget for years 2000 to present, you can contact Mary Lloyd at (608) 266-4671 or visit: Budget.
  • For copies of the City's financial statements for years 2000 to present, you can contact Mary Lloyd at (608) 266-4671 or visit: Financial Statements.

Who do I talk to about questions about the City's Room Tax?

  • Dave Schmiedicke, (608) 267-8710
CDA HOUSING

Who should I talk to about my rent payment?

You should first discuss rent issues with your on-site representative. If you have a billing question, you should contact Barb Sheskey at (608) 267-1126 or Randy Whitehead at (608) 266-4026.

E-PAYMENT

Who do I talk to if I lock myself out of the E-Pay system?

  • Treasurer's Office, (608) 266-4771

Who do I talk to if I have a question about a parking ticket, paid the ticket twice, or think I paid it and received another bill?

  • Court Services, (608) 266-4170

Who do I talk to about an ordered bus ticket that hasn't arrived yet or the password for bus tickets?

  • Jen Bacon at Metro Transit, (608) 266-4903

I want to pay my water bill on line but can't find my statement with my account number. Who do I contact?

PURCHASING/CITY PURCHASING CONTRACTS

Who do I talk to about doing business for the City or about City contracts?

  • Kathy Schwenn, (608) 266-4026
  • Sue Rebello, (608) 266-4521
  • Brian Pitelli, (608) 267-4969
  • John Alliet, (608) 266-4523

For information on the City's bid list, visit www.onvia.com/WAPP (includes City of Eau Claire, City of Green Bay, City of Madison, Lakeshore Technical College, Northwest Wisconsin Technical College, Waukesha County Technical College).

VendorNet, Wisconsin's electronic purchasing information system

For more information, visit Purchasing Services.

RISK MANAGEMENT

Who do I talk to if I need to file a claim against the City for damages to my property?

  • Eric Veum, (608) 266-5965
  • Kay Bentley, (608) 266-4050

    For more information about filing a claim against the City, visit Risk Management.

Who is the City of Madison's liability insurance company?

Wisconsin Municipal Mutual Insurance Company

Who do I talk to if a snowplow damaged my mailbox?

  • If you live on the WEST side of Park Street, call Streets West at (608) 266-4681.
  • If you live on the EAST side of Park Street, call Streets East at (608) 246-4532.

    View the City's Mailbox Replacement Policy.

Who do I talk to about Certificate of Insurance forms and requirements?

  • Eric Veum, (608) 266-5965
  • Mary Lloyd, (608) 266-4671
  • Sue Rebello, (608) 266-4521
  • Kay Bentley, (608) 266-4050

Certificate of Insurance Form (PDF)

I hit a pothole on a City street. What do I do?

  • Contact the City Streets Division at Pothole Concerns, Report a Problem
  • Call (608) 246-4532 for potholes on the eastside of Madison
  • Call (608) 266-4681 for potholes on the westside of Madison

For more information about potholes, visit Pothole Patrol.

SPECIAL ASSESSMENT AND LOANS TO PAY FOR SPECIAL ASSESSMENTS

Who do I talk to about Special Assessments?

  • Wendy Murkve, (608) 266-4008
  • Justin Hansen, (608) 261-4286
  • Craig Franklin, (608) 266-6067

    Property Look-up, Assessor's Office

WAGE GARNISHMENTS/PAYROLL

Who do I talk to about a wage garnishment or state/federal tax levy?

  • Kay Bentley, (608) 266-4050

Who do I talk to if I need to do an employment verification or have a question about my pay check?

  • Brook DiGregorio, (608) 266-4677
  • Coleen Lisauskas, (608) 266-9090
  • Kathryn Hamre, (608) 266-4027
  • Sarah Russell, (608) 266-4522