The City of Madison Fire Department is following Public Health guidance on personal protective equipment (PPE), response plans, and communication. 911 emergency services remain available 24 hours a day.

Calling 911 for Illness

If you call 911 for your illness, one of the best things you can do is share your symptoms with the 911 call taker. They will be able to get the responders the information about your symptoms so they can prepare prior to arriving on scene. When first responders do arrive on scene, tell them exactly what you are experiencing and your entire medical history.

Our EMTs and Paramedics are taking extra precautions to slow the spread and minimize exposure to COVID-19. When we arrive to your call, we may be wearing additional protective equipment including goggles, gowns, masks, and gloves. Do not be alarmed. We are here to help, and we are committed to your safety!

Administration Office

The Fire Administration Office is open to visitors, including walk-up delivery of plans and permits, Monday through Friday 8:00 a.m. to 4:30 p.m. Face coverings are required for people ages two and older.

You may also continue to send plan submittals by mail. Please continue to use our online permit site for submitting permit applications. Contact us by phone or via email with questions about permits and plan review.

Please contact your inspector directly to request an inspection. If you don't know who your inspector is, email

For questions about elevator inspections and permits, call your elevator inspector or email

Ambulance Billing

All ambulance bills must be paid online or by mail. In-person service at the City-County Building is suspended. To pay by mail for dates of service on or after 1/23/18, send payment to:

City of Madison
PO Box 457
Wheeling, IL 60090