Maintain Customer Focus

  • Meet and exceed customer needs and expectations.
  • Involve customers in order to understand their goals and visions.
  • Assist our customers to realize their goals.
  • Be responsible for City's information systems and technologies.

Develop Teamwork

  • Bring people together to develop and work toward common goals.
  • Use teamwork to make quality decisions through consensus.
  • Promote cooperation with other units of government, within Information Technology, and with and amongst our customers.

Continuously Improve Services and Products

  • Make decisions based on careful analysis and understanding of data.
  • Evaluate and improve systems and processes.
  • Provide ongoing training for employees and customers.
  • Stay current with mainstream technologies and techniques.
  • Provide all customers with the capability to readily acquire, share, protect, disseminate, and store the information needed to successfully accomplish their missions.

Value Employee Worth

  • Practice thoughtful listening and value everyone's input.
  • Recognize the good work of others.
  • Recognize, develop and utilize employees' strengths.
  • Encourage and value the participation of each individual.

Promote an Atmosphere of Openness to New Ideas

  • Communicate, Communicate, Communicate
  • Promote open interchange of knowledge and opinions.
  • Promote creative solutions, encourage risk-taking, and be tolerant of honest mistakes.

Strategic Directions

The Information Technology Department will continue to:

  • Attract, develop and retain Information Technology staff that are able to implement the City's IT Strategic Plan.
  • Acquire hardware and software that rank among the leaders in the industry, as balanced by their compatibility with the City's infrastructure, and by the resources needed for support.
  • Define hardware, software and information security standards for the City of Madison.
  • Stay current with the operating systems and application software that we use, as balanced by their compatibility with the City's infrastructure, and by the resources needed to stay current.
  • Implement application software which meets our customers' needs, as balanced by their compatibility with the City's infrastructure, and by the resources needed for support.
  • Promote enterprise-wide applications and the sharing of data between all agencies.
  • Improve end-to-end application performance, reliability, availability and data integrity as balanced by the resources needed for support.
  • Work with the other agencies to develop and maintain a long-term coordinated telecommunications plan to improve bandwidth and reduce costs.
  • Review the IT organizational structure in order to provide support to customers in the most responsive manner.
  • Place a high priority on training in order to make better use of technology and improve customer service.
  • Place a high priority on securing and protecting the City's information systems. Maintain contingency planning for the City's information systems.
  • Continuously improve communications with our customers in order to form business partnerships.
  • Align Information Technology' goals with the City's business strategy.
  • Continuously improve communications within Information Technology in order to support our mission.
  • Choose new technologies that may provide solutions to our customer's needs, and share such information with our customers.
  • Expand electronic government and provide new services.
  • Participate in projects with other units of government that are mutually beneficial.

Note: These direction statements are equally important and in no particular order.