Information Technology (IT) is an internal support agency providing services to all City agencies in the areas of computer usage, software development, personal computer support, mobile computing, telephone, network communications, computer training, web development and general consulting.

IT supports a wide variety of hardware and software, and a large wide-area telecommunications network which is in operation 24 hours a day, 7 days a week, and which is connected to other computer networks at the county, state and federal levels. IT also supports a wide variety of software from email to document management systems to enterprise databases and facilitates the dissemination of City information to the public via the City website and provides the ability for the public to conduct business with the City via the internet. In addition, IT includes Madison City Channel (Madison’s municipal television station).