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Metro Transit is committed to providing a public transportation system that can be used by all of our customers. 

We encourage individuals to take advantage of the independence and flexibility that is provided by our fixed route and paratransit service.

For more information on the features listed below, contact Metro's customer service center at (608) 266-4466 or

Metro Transit
Accessible Services

try these accessible services

Automatic Bus Stop Announcements

All buses are equipped with Annunciator Technology that automatically announces the locations of major stops and intersections to help passengers orient themselves and prepare to get off the bus at the correct stop. 

If you need further assistance finding your destination, ask your driver when boarding.

Kneeling Buses

All fixed-route buses kneel to help accommodate passengers with limited mobility.  This permits the front entry door to be lowered to a more convenient level for boarding.

Wheelchair Securement Areas

Seats in the front of fixed route buses are designed and designated to provide easy access for people with disabilities.

These seats fold up to create the securement area for passengers in wheelchairs.  All Metro buses have two reserved areas with securement systems to provide a safe ride.

Paratransit Service

The Americans with Disabilities Act (ADA) of 1990 requires public transit agencies to provide paratransit service to persons with disabilities who cannot access the public transit system due to their disability.

Paratransit service complements the same area and hours of Metro's fixed-route system.

Riders must fill out an application and be an eligible registered paratransit rider to use this service. Metro provides paratransit service for passengers unable to use fixed-route buses in accordance with the Americans with Disabilities Act.


Reasonable Modification

Reasonable modification of policies and/or practices can be requested as according to U. S. Department of Transportation regulations 49 CFR Parts 27 and 37.

To request materials in alternative language formats or consideration for a reasonable modification:

Call: 608-266-4903


Metro Transit
Attn: Reasonable Accommodation Request
1245 E. Washington Avenue, Suite 201
Madison, WI 53703

Personal Care Assistants

PCA's ride free on both paratransit and fixed-route service when accompanying an individual with a disability.

Service Animals

As according to the American with Disabilities Act (ADA), Metro Transit permits service animals to accompany individuals with disabilities on Metro Transit buses/facilities. 

Service animals are animals that are individually trained to perform tasks for people with disabilities. (Pets can be taken on Metro buses as long as they are secured in a pet carrier small enough to fit on your lap).

Accessible Formats

Riders who wish to have schedules or other Metro information available in accessible formats, such as Braille, large format print or in an alternative language should contact Metro's Customer Service Center or email your request to

Instruction Video Library

Metro has a library of videos that provide demonstrations on service and fare items.

Metro Transit: (608) 266-4466; E-mail: