Service Level Increase
Starting Sunday, August 23, Metro will increase its level of service.
Due to budget constraints and staffing limitations, Metro is not able to return to the same level of service that was provided earlier in the year.
However, as businesses and college campuses make plans to open in the fall, Metro must increase its current service level to accommodate as many riders as possible while its reduced bus capacity limits are still in effect.
Service will be increased to better serve low-income riders and people of color. Capacity is also being added in the downtown area and core sections of the system, with buses running more frequently to allow people more options to travel during rush hour times.
Updated maps and schedules will be available in early August.
Plan your trip now on Google Maps!
Fall Public Hearing
Due to the tight timeline and overall uncertainty of the pandemic, it was not possible to hold a public hearing before making these service increases.
A public hearing will be scheduled in the fall for riders to give input on the increases put into place. Depending on budget abilities and the current effects of Covid-19 at that time, route adjustments based on public comments may be made in early 2021.
Over the next year, a consultant will complete a comprehensive review of all Metro Transit service. As part of this study, a potential complete overhaul of the system could be proposed to make the system work more efficiently.
As this process moves along throughout the year, there will be several requests for passenger input and feedback. If you’d like to provide feedback now on what works, doesn’t work, or should be looked at in more detail, call (608) 266-4466 or email firstname.lastname@example.org.
No Fall Ride Guide
Due to the fact Metro's service return is still being planned and subject to change as the community responds to the pandemic, Metro will NOT publish a new Ride Guide this fall. Updated maps, schedules, and trip planning data will continue to be available online.
Adult fares are expected to be collected again in August. Youth fares are not expected to be collected again until September. Passengers will be notified approximately two weeks prior as to the date fare collection will resume. Stay on top of all Metro updates by signing up for email and text alerts.
Metro Front Office
Metro’s reception window is expected to open approximately two weeks prior to fares again being collected on the bus. Lost and Found will continue to be processed by appointment only.
Metro employees will continue to complete daily deep cleanings of buses including:
- Wipe downs/sprays of all high-contact areas in the bus with tuberculocidal disinfectants
- Wipe downs/sprays of all high-contact areas in the Metro garage and operations areas with tuberculocidal disinfectants
- Fogging vehicles with tuberculocidal disinfectant
Metro understands that decisions regarding our service levels and riding rules have a major impact on our customers' and employees' lives. As we continue to navigate through the pandemic, please know that the safety and wellbeing of our community, riders and staff will remain our number one priority. We appreciate your patience as we all work together to help stop the spread of COVID-19.