Dementia Friendly Recognition
More Than 370 Employees Have Completed Dementia Friendly Training
To receive this recognition, more than 370 Metro employees, including drivers, call center representatives, marketing staff, supervisors and managers completed a ADRC training course that focused on increasing awareness about people with dementia and their related needs.
Staff learned about the causes of dementia and memory loss, signs individuals might exhibit if they have memory loss or dementia and the best ways to communicate with these individuals.
Training topics also centered on how Alzheimer’s disease and other forms of dementia affects how a customer feels and what a Metro employees can do to improve their experience on the bus. Tips were as simple as slowing down when speaking, repeating back a customer’s question, and just taking the time to listen and help
According to the ADRC, there are approximately 7,000 people living with dementia in Dane County with the majority living in the Madison community. There are almost 120,000 living in Wisconsin.
Employee training courses began in 2018 with additional classes recently completed in June. Dementia Friendly training will also be permanently added to Metro’s full-time employee training program.
Look for the Dementia Friendly logo which will soon be displayed on the front of every bus.
For more information on becoming Dementia Friendly, contact Joy Schmidt at Schmidt.email@example.com or at the ADRC 608-240-7400.