COVID-19 Paratransit Updates
Masks Now Required on Buses and at All Transfer Points and Shelters
The Centers for Disease Control and Prevention (CDC) has issued an Order that requires riders and employees to wear masks to prevent spread the spread of COVID-19.
It is now a federal law that masks must be worn when boarding, disembarking, and for the duration of travel. Masks must also be worn by riders and employees at all transfer points and shelters.
Request to Paratransit Riders:
- Travel for essential trips ONLY, such as travel to employment, medical appointments, grocery stores, etc.
- People at greater risk of severe illness from COVID-19 should continue staying home as much as possible.
- If possible, passengers are required to wear a mask or other face covering.
- Practice good respiratory etiquette and hand hygiene
- Cover cough or sneeze with a tissue or sleeve.
- Keep your hands to yourself and be aware of what you touch.
- Call and check on your rides 24 hours in advance
- Check if your destination is open before booking your ride.
Canceled and Suspended Rides
Due to the high number of cancellations and suspensions, and the overall uncertainty of the situation, we ask that all paratransit riders or their caregivers call about their rides at least one day in advance to check on the status or cancellation. This will help us dispatch the correct amount of drivers and ensure that vehicles are only sent out when they absolutely need to be.
If you suspended your ride to a particular end date in the future, but you find out your destination will still be closed at that time, please notify us. If we aren't notified, buses could be dispatched and you will receive a no-show. As destinations begin to reopen, please plan ahead and give us a call to rebook your rides as soon as you know.
We appreciate your help during this difficult time!