Skip to main content
City of Madison
  • Accounts
    • All Accounts
    • My Account
    • ePayments
    • Water Customer Care
    • Employment
    • Licenses & Permits
  • Services
  • Jobs
  • Agencies
    • All Agencies
    • Assessor's Office
    • Attorney's Office
    • Building Inspection
    • Civil Rights
    • Clerk's Office
    • Common Council
    • Community Development
    • Development Services Center
    • Economic Development
    • Employee Assistance Program
    • Engineering
    • Finance
    • Fire
    • Fleet Service
    • Golf
    • Goodman Pool
    • Housing Authority
    • Human Resources
    • Information Technology
    • Madison City Channel
    • Madison Public Library
    • Madison Senior Center
    • Mayor's Office
    • Metro Transit
    • Monona Terrace
    • Municipal Court
    • Office of Business Resources
    • Office of Real Estate Services
    • Olbrich Botanical Gardens
    • Parking Utility
    • Parks
    • Planning
    • Planning, Community & Economic Development
    • Police
    • Public Health Madison & Dane County
    • Public Works
    • Streets & Recycling
    • Traffic Engineering
    • Transportation
    • Treasurer's Office
    • Warner Park Community Recreation Center
    • Water Utility
  • Data
  • Contact
    • Mayor
    • City Council
    • City Staff & Agencies
Madison Metro Transit Logo

Madison Metro Transit

City of Madison
Metro Transit
  • Home
  • Routes & Schedules
  • Stops
  • Fares
  • How to Ride
  • Paratransit
  • Contact
City of Madison
  • Español
  1. City of Madison
  2. Metro Transit
  3. Paratransit Service
  4. Paratransit Additional Riders

Paratransit Additional Riders

*Please note: When traveling with a PCA, guest or service animal, the trip pick-up and drop-off locations must be the same for both riders, and the rides must be scheduled together.

Who can ride with an eligible passenger?

Personal Care Attendant (PCA)

The eligibility determination process considers and recognizes those who travel with a personal care attendant (PCA). A PCA is someone designated or employed to specifically help an ADA paratransit eligible person meet personal needs. They typically assist with one or more daily life activities such as providing personal care, performing manual tasks, or providing assistance with mobility or communication. The eligibility certification will indicate if an eligible paratransit rider uses a PCA. A PCA may ride for free when acting in that capacity.

Guests

Eligible riders may be accompanied by a guest or companion. A guest, such as a friend or family member is not considered a personal care attendant. One guest may ride with an eligible rider, and additional guests may ride on a space available basis. A paratransit fare does apply to all guests traveling with the rider. For example, if a paratransit eligible rider is able to bring two guests on their ride, three fares must be presented upon pick-up.

Service Animals

An eligible rider may be accompanied by a service animal at no additional cost. A service animal is identified under ADA as any guide dog, signal dog, or other animal trained to work or perform tasks for an individual with a disability. Riders may be asked about the tasks the service animal performs.

Paratransit

  • COVID-19 Paratransit Updates
  • Eligibility
  • Fares
    • Paratransit Agency Fares
  • No-Show Policy
  • Rules & Expectations
  • Scheduling & Canceling Rides
  • Service Hours & Area
  • Additional Riders
Madison Metro Transit Logo
Metro Transit
Justin Stuehrenberg, General Manager

Customer Service

  • Monday – Friday: 6:15 am – 6:00 pm
  • Weekend & Holiday: 8:00 am – 4:30 pm
  • (608) 266-4466
  • WI Relay Service
  • mymetrobus@cityofmadison.com
  • Fill Out a Feedback Form

Rider Information

  • Rider Tools & Apps
  • Routes & Schedules
  • Accessible Services
  • Bike Racks
  • Lost & Found
  • Service Detours
  • Travel in Monona
 

Business Resources

  • Advertising
  • Disadvantaged Business Program
  • Doing Business with Metro
  • App Developers

About Metro Transit

  • Annual Reports
  • Metro Jobs
  • ADA Comments & Complaints
  • Civil Rights & Title VI
  • Oversight Committees
City of Madison, Wisconsin logo, copyright City of Madison

Our Madison – Inclusive, Innovative, & Thriving

Copyright © 1995 - 2021 City of Madison, WI
  • Contact Webmaster
  • Accessibility
  • Web Policies
2019 Winner of the Digital Cities Survey by the Center for Digital Government