The eligibility determination process considers and recognizes those who travel with a personal care attendant (PCA). A PCA is someone designated or employed to specifically help an ADA paratransit eligible person meet personal needs. They typically assist with one or more daily life activities such as providing personal care, performing manual tasks, or providing assistance with mobility or communication. The eligibility certification will indicate if an eligible paratransit rider uses a PCA. A PCA may ride for free when acting in that capacity.

Eligible riders may be accompanied by a guest or companion. A guest, such as a friend or family member is not considered a personal care attendant. One guest may ride with an eligible rider, and additional guests may ride on a space available basis. A paratransit fare does apply to all guests traveling with the rider. For example, if a paratransit eligible rider is able to bring two guests on their ride, three fares must be presented upon pick-up.

An eligible rider may be accompanied by a service animal at no additional cost. A service animal is identified under ADA as any guide dog, signal dog, or other animal trained to work or perform tasks for an individual with a disability. Riders may be asked about the tasks the service animal performs.