Monday, June 23, 2014 - 2:48pm
Madison, WI – June 23, 2014 –Homeowners from across the area have been contacting Madison Water Utility concerned about new letters they've received from a company called HomeServe USA. HomeServe is the same company that sent official-looking letters to homeowners in March offering insurance for water service lateral lines (the pipe that runs from the water main under the street to a home). The company is not affiliated with the City of Madison or with Madison Water Utility, and the letters are simply part of a widespread sales campaign. The new batch of letters appears to be an urgent notice, alerting customers that they have not yet signed up for the insurance program.
While it is true that water service line repairs are a homeowner’s responsibility, it’s a good idea to read the fine print before buying any insurance policy. You can also check with your current homeowner’s insurance company to see if lateral damage is already covered by your current policy. Some homeowners may have recently purchased sewer line insurance through a company called Service Line Warranties. That company was selected by the City to sell optional coverage for sewer line service, repair or replacement.
- News Media Inquiries: Amy Barrilleaux, Water Utility PIO(608) firstname.lastname@example.org