Starting the week of August 7, 2022 and ending on Friday, August 19, 2022, the large item work order rules are different for items that are collected at no cost for residents who live in the downtown move-out area.

There are no changes to the work order rules for large items that require a fee, like microwaves, televisions, or air conditioners.

Curbside Pickup for Items that Do Not Require a Fee
Most large items do not require a fee for collection. This includes furniture, desks, mattresses, tables, area rugs, plastic shelving units, and many other items.

If you live in the student move out area, you will not be required to complete a work order for large Items that do not require a fee from August 8, 2022 until around 12:00pm on Friday, August 19, 2022.

This means you can set these free items out for pickup between August 8, 2022 and before noon on Friday, August 19 and they will be collected without the work order.

Crews will be regularly roaming through the student move out area during time collecting items.

In order to have your large items collected in the student move area after Friday, August 19 you must complete a work order to get your home on the collection schedule.

Drop-off for Items That Do Not Require a Fee
If you are bringing items to a drop-off site that are free, you do not need to fill out a work order form either. This is the normal procedure throughout the year for dropping off items that are accepted without a fee at the sites. Be sure to follow all other drop-off site rules and restrictions, too.

Use the Work Order System for Items That Require a Fee (Televisions, Microwaves, Etc.)
If you live in the student move-out area, you should use the large item work order system to pay for the items that require a fee.

Fees can also be paid over the phone, or in-person by visiting the either the Streets East or Streets West offices.

The items that require a fee include microwaves, air conditioners, televisions, and other items. Check the Streets Division’s website for a full list of items that require a fee.

Curbside Pickup for Items that Require a Fee
If you would like an item that requires a fee picked up from the curb, like a microwave or window air conditioning unit, complete the work order, choose one of the set-out date options available to you, and set the item out for pickup on the date you selected.

You will not receive a fee sticker in the mail after you schedule the curbside pickup.

Collection crews will know which items have had their fees paid when they arrive.

Drop-off for Items Requiring a Fee
If you use the work order form to pay the fee for certain items, and you will be taking the item a drop-off site, you will be mailed a fee sticker to the valid City of Madison address you entered into the work order.

You must to wait to until you receive the fee stickers before you can take them item that requires a fee to the site.

Drop-off site staff cannot sell fee stickers. If you would prefer to purchase the fee sticker in person, you must visit either the Streets East or Streets West office.

Live Outside of the Move Out Area?
If you live outside of the move-out area, there are no changes to the large item work order system. You will still need to complete a work order before you place the items out for collection in order to have your items picked up.

Additional Information
If there are questions, all residents are encouraged to contact the Streets Division.

Residents who live east of S. Park Street, and that includes the isthmus, should call 608-246-4532.

Residents west of S. Park Street, and that includes the neighborhoods around Camp Randall, should call 608-266-4681.

Additional information can also be found on the Streets Division’s Moving Days website and the Recyclopedia.

Don’t forget to watch and share the Streets Division’s YouTube video on how to have a fast and safe move out.
 

Contacts