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City of Madison ranked #6 in the 250,000-499,999 population category by the Center for Digital Government, a national research and advisory institute focused on information technology policies and best practices in state and local government.

The City of Madison was recognized for developing digital government services to be sufficiently designed to reach community members and to improve how residents interact with government. Other recognitions include:

  • Creating opportunities to expand the City’s digital engagement reach
  • Strengthening the City’s cybersecurity posture
  • Supporting citywide smart city efforts with a strong information technology infrastructure
  • Providing a strong social media presence to the Madison community
  • Continuing the modernization of paper based processes to digital processes

The City of Madison strives to make government more accessible and equitable for all. “We are honored to be named a Top 10 Digital City,” said Mayor Satya Rhodes-Conway. “Digital inclusion is a top priority for the City of Madison, so that everyone in our city can thrive. I applaud City Information Technology for their continuing work toward this goal.”

Current projects include:

  • Working with community partners to provide digital literacy trainings and low-cost devices
  • Researching the opportunity and cost to implement a 311 system to improve accessibility to government agencies and services
  • Conducting a feasibility study to plan out the expansion of broadband services at City public housing sites owned and operated by the Community Development Authority (CDA)
  • Partnering with Community Development Authority (CDA) and ConnectHomeUSA to work toward narrowing the digital divide in CDA-assisted housing
  • Implementing the purchase of new systems to administer the City’s legislative and learning management systems

“We are excited to be recognized as a 2019 Digital Cities winner,” said Sarah Edgerton, Information Technology Director for the City of Madison. “I am incredibly proud of Information Technology staff, as well as our agency partners, for their ongoing hard work in creating a more accessible, inclusive and secure government experience for all of Madison.”

The Center for Digital Government has been highlighting excelling cities for nineteen years. The Digital Cities Survey recognizes cities for using technology to tackle social challenges, enhance services, strengthen cybersecurity and more. The survey honors cities in five population classifications: 500,000 or more; 250,000 to 499,999; 125,000 to 249,999; 75,000 to 124,999 and fewer than 75,000. Learn more about the Digital Cities Survey by visiting the Government Technology website.