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Starts Tuesday, September 1

Starting on Tuesday, September 1, Metro will resume collecting fares on all buses. Passengers will need to present a cash fare or valid pass to ride. 

Board Buses at the Front Door
Also starting on Tuesday, September 1, passengers are directed to board at the front of the bus to access the farebox. A plexiglass shield has been installed to help prevent virus spread between the driver and passengers when boarding.

Buy Passes Through the Mail
Passes and 10-ride cards can be purchased through the mail by paying online or by check using a printed mail order form. Customers are encouraged to place orders well in advance to account for mail delivery time.

Metro Administration Office Opens Wednesday
Buy passes and 10-ride cards at Metro's Administration Office located at 1245 E. Washington Ave.  starting Wednesday, August 19. Metro's office will be open for limited hours starting Wednesday from 7:30 am until 3:30 pm. If those hours present a hardship, please call (608) 266-4904 to set up an appointment to purchase fare items.

Bus Capacity Remains at 20
To help prevent virus spread, Metro continues its riding rule of only 20 passengers allowed on each bus.

Masks Required to Ride
As according to existing public health orders, all riders must continue to wear a mask when on the bus.

For more information, contact Metro's customer service center at (608) 266-4466 or

Complete information is available at this link:


  • Metro Customer Service, 608-266-4466

Metro Transit