Below details the services that have been changed due to the COVID-19.
This page will be updated as other changes to services occur.
(last update: April 1 at 9:20am.)
drop-off sites NOW ON WINTER HOURS WITH restrictions
Drop-off sites are open.
The number of people allowed into the unloading area at a single time will be limited.
Residents should anticipate long lines. Pack your patience along with your items that need disposal and recycling.
If you are waiting in line to enter the facility when the sites close, you will not be allowed to enter and unload material. You will need to return another day.
During days when the lines to enter the facility are long, some vehicles may be turned away earlier than posted closing time because they will not be able to enter the facility and unload on time.
When the sites are closed, no one may enter to drop off material.
Customer Service Offices open with limitations
Streets Division offices at 1501 W. Badger Rd and 4602 Sycamore Ave walk-in customer service offices are open for questions only.
Recycling fee stickers will not be available at the customer services office.
Face coverings are required for all visitors to the Streets Division offices. And please remember to follow appropriate social distancing rules.
Only one person will be allowed into the customer service area.
All visitors should follow the appropriate signs and guidance of staff to ensure safe entry and exit to the facility.
Streets Division offices are open 7:30am to 2:30pm Monday to Friday. Questions will still be answered over the phone until 4:00pm.
Items that require a recycling fee must have the sticker attached before they can be collected or taken to a drop-off site.
Residents need to purchase the stickers in advance.
The stickers can be purchased three ways.
Option 1: Online
Go to www.madisonpay.com and use the links under the Streets & Recycling banner. Stickers will be mailed following a successful purchase. Allow at least one week for delivery.
Option 2: By Mail
Mail a check to the Streets Division with a note explaining the stickers that need to be purchased. Allow at least one week for the check to arrive at the Streets Division, and an additional week for the stickers to be mailed back.
Purchase requests can be mailed to:
City of Madison Streets Division
1501 W. Badger Rd
Madison, WI 53713
Make checks payable to City Treasurer.
Option 3: By Phone
Contact the Streets Division office that services your home for curb side collection and provide credit card information over the phone. Stickers will be mailed following a successful purchase. Allow at least one week for delivery.
Residents should call 608-266-4681 or 608-246-4532
free mulch for madison residents available at 121 e. olin ave
Residents can once again get small amount of mulch for free. The process for obtaining the mulch has changed from years past.
When entering the facility, the mulch available for residents will be located to the left along the fence.
You must follow the cones and signs to form the line so not to obstruct the heavy equipment utilizing other functions of the facility.
Do not approach the booth near the scale.
Do not enter the processing area beyond the booth, either.
The supply of mulch remains limited and is not guaranteed to be available for residents when they arrive. The pile of mulch for residents will be restocked when possible.
mulch sales & brush processing services
Mulch sales have resumed at 121 E. Olin Ave.
Also, brush and wood chip processing for contractors and City of Madison residents have resumed. Fees will be charged at this location to process brush.
Only credit card payments will be accepted. No cash or checks.
Early Start for Refuse and Recycling
Items and carts placed to the curb for collection should be ready for pickup at the curb by 6:30am.
Field staff has staggered start times to facilitate social distancing.