City of
Madison

Streets Division operations are changing.

Curb side collection services for trash, recycling, and large item pickup have not been affected.

Street sweeping & road repair services have not been affected.

Below details how our services have been affected thus far by COVID-19.

This page will be updated as other changes to services occur.

(last update: March 30, 2020 at 1:15pm.)

drop-off sites closed

Streets Division drop-off sites will be closed until the Safer at Home order has been lifted.

This includes drop off sites at 1501 W. Badger Rd, 4602 Sycamore Ave, and 402 South Point Rd.

The mulch and brush processing center at 121 E. Olin Ave is also closed.

brush collection

Collection begins April 6 and it may be slower than in past years.

Collection depends on staff availability. In response to the ongoing COVID-19 pandemic, the Streets Division will adjust crew responsibilities to ensure critical operations like trash and recycling collection continue uninterrupted. Crews may need to be reassigned from brush pickup to perform crucial services, resulting in delays.

 

spring yard waste collection

Collection begins April 6 and it may be slower than in past years.

Collection depends on staff availability. In response to the ongoing COVID-19 pandemic, the Streets Division will adjust crew responsibilities to ensure critical operations like trash and recycling collection continue uninterrupted. Crews may need to be reassigned from yard waste pickup to perform crucial services, resulting in delays.

Residents should still expect two curbside collection opportunities in the spring.

 

Early Start for Refuse and Recycling

Items and carts placed to the curb for collection should be ready for pickup at the curb by 6:30am.

Field staff has staggered start times to facilitate social distancing.

 

Customer Service Offices Closed

Streets Division walk-in customer service offices will be closed to the public starting at 4:00pm on March 17, 2020. The offices will be closed until further notice.

Recycling Fee Sticker Sales

Items that require a recycling fee must have the sticker attached before they can be collected.

With the closure of the Streets Division customer service office, and the Madison Public Libraries, residents need to purchase the stickers in advance.

The stickers can be purchased three ways.

Option 1: Online

Go to www.madisonpay.com and use the links under the Streets & Recycling banner. Stickers will be mailed following a successful purchase. Allow at least one week for delivery.

Option 2: By Mail

Mail a check to the Streets Division with a note explaining the stickers that need to be purchased. Allow at least one week for the check to arrive at the Streets Division, and an additional week for the stickers to be mailed back.

Purchase requests can be mailed to:

City of Madison Streets Division
1501 W. Badger Rd
Madison, WI  53713

Option 3: By Phone

Contact the Streets Division office that services your home for curb side collection and provide credit card information over the phone. Stickers will be mailed following a successful purchase. Allow at least one week for delivery.

Residents who live east of South Park Street should call 608-246-4532.

Residents who live west of South Park Street should call 608-266-4681.